James Heath

I bought a CPO Acura from Advantage Acura last month on Nov 15th. I spent $500 to travel, to pick up the vehicle since I had to travel from another city. The sales guy was James Heath. From the beginning o Nov 15th. I spent $500 to travel, to pick up the vehicle since I had to travel from another city. The sales guy was James Heath. From the beginning of the conversation around Nov 9th, I felt that something was amiss (AKA EMPATHY). 1. On the Acura website the advertised price was different to what was on Advantage’s website. When I called in, I was discouraged NOT to buy directly from Acura site since it was showing less. In fact, no one in the dealership was even aware of the advertisement when I spoke. What I found later was Advantage hid the CPO charges from the published price. I felt cheated. (There are many who have felt the same way if you scroll through the reviews). 2. The car wasn't prepared properly for delivery. I was made to wait close to 5 hours, reason being that there were paint scratches not to mention my names were incorrect in all paperwork (despite me letting James know the correct order a 100 times before). Lastly, the gas tank wasn't filled and was done during the last minute. I was made to simply wait with NO apology whatsoever from James who stood right there watching me wait! Is this your customer service? 3. I drive home and then come to know that the chrome window panels were all shaking making a rattling noise not to mention the alignment was completely off! YES the alignment was off with torn bushings. There was also a small rock chip on the windshield directly on the drive line of sight that was missed. Is this your CPO???! 4. There was an open recall/software update that was also missed by Advantage Acura. How can somebody miss an open recall on a CPO?! Today, I took it to the local dealer since I felt it was dangerous driving the vehicle since the SUV was veering to the left constantly from the past 3 weeks. It has been diagnosed as torn bushing with alignment fail. I called on Dec 12th atleast 10 times but no one bothered to transfer my call or even return the call despite leaving a voicemail. My call was cut off by someone who spoke saying it was NOT his responsibility. 5. I missed this in Google reviews but here it is. I wasn’t mailed the title close to 5 weeks. When I called in I was repeatedly told it will take 8 weeks to mail something I am the owner of! I again tried to call the next day and there was a new joinee who was as well frustrated since I was told there was a lot of delay for reasons unknown. She mailed me the very next day as she thought as well that this was ridiculous. Anyways, a bunch of lazy guys who work all over the place in there I guess! I finally also spoke to Noble Jones who calls himself the boss on the website if you go through! All I was expecting from him was to ask me – “How can I make this right for you?” but then the poor guy/s have no understanding of what customer service is! What can you expect from these guys anyways? Trust Advantage Acura to take FULL ADVANTAGE of your helplessness. This name suits them right!!! If I save a few out there from the hazard of buying from these folks I would think this review was of some help. More

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James Heath was wonderful, patient & kind. He explained everything & answered all of my questions. Didn’t rush me & didn’t try to get me to buy the car. I would highly recommend this dealers He explained everything & answered all of my questions. Didn’t rush me & didn’t try to get me to buy the car. I would highly recommend this dealership & salesman. More

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James Heath was the face of your dealership. His excellence and professionalism was my inspiration for purchase. James was knowledgeable, no pressure, treated you like a friend. I would highly recom excellence and professionalism was my inspiration for purchase. James was knowledgeable, no pressure, treated you like a friend. I would highly recommend advantage Acura of Naperville to my friends, and ask for James. More

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TL;DR - DO NOT COME HERE AT ALL. YOU WILL REGRET IT. If you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terr you must, avoid salesman, James Heath and used car sales manager, Rob Milani like the plague. Bait and switch tactics, lies, and manipulation. Terrible customer service. I was in my 4th Acura MDX with 1 year remaining on the lease. I was contacted constantly from this dealership about bringing the car in to be appraised because customers "really want my car". I knew if I kept the car I would be over on miles, so it was worth a try right. I came in on a Friday night and I waited for at least 20 minutes for anyone to help me the very first time. Meanwhile I found a used Model X I wanted to see. Rob Milani, the used car sales manager, finally helped me and took my keys to my MDX to be inspected. Meanwhile, Rob took me back to look at the Model X and I inspected it very well as he knew little to nothing about Teslas (which is expected since its an Acura dealer). The model X was missing the charging cable and only half charged, which was a red flag to me, so I told Rob that I would do my research and be back on Monday. They quoted me a good trade in price on my lease, so the incentive to find another car right away were there. I spent 2 days fully researching the Model X to see if it was feasible for me. At this point I did ALL of the research myself with some help from the sales team at Tesla (which should actually have gotten the commission). I called Sat morning and Rob quoted me a monthly payment price based on my downpayment. When I came back on Monday, none of my questions were answered prior to my appointment as I requested. The sales guy, James Heath, at this point was assigned to help me and he was completely useless (and I hope reading this too). He was the epitome of shady sales tactics. They knew I wanted to inspect the battery so instead of sending a porter to the supercharger, they handed me the key and went on lunch. I spent over an hour letting it charge to 100% to ensure the batter was not severely degraded. Once I was ready to buy it, they raised the price of the car by $1000 overnight and tried to tell me I was getting a good deal on the car. He even tried to show me blue book comparisons of the P100D (much more expensive) vs the 100D and pretend it was the car I was looking at buying. When I called him out on it, he said "fine dont but they car, I only get paid by the hour anyway". (I think we can guess that's a lie, but if it isn't it, even speaks volumes to this guy's character). He left his deck and got Rob, who I dealt with initially and after raising the price, I told them I wanted the price I was quoted over the phone to which they denied ever saying. James claimed their calls were recorded but when I asked to hear the recording he changed his tune to one of "they take notes". Bottom line, I did ALL of the research and sold the car myself. I received no insight, no help, but they were lazy, manipulative and made out on it because they knew I needed and wanted to find another car for a trade-in. They wouldn't discount the car even a dollar for not even having the charging cable (~$525) and making me do all their work. I asked for the aftermarket hitch on my trade in to be removed (a few bolts) and returned to me. They also said it wouldn't be an problem, but service was closed. Then James left me a voicemail the next day stating I would have to pay for it to be done. After the manipulating they did on the sales deal, you would've thought they would at least try to save face, but nope. Luckily someone in service removed it and gave it to me and Rob made it seem like they gave me such generous service for not charging me the hour of labor. Stay away from this sham of a dealership. This is a shady desperate used-car lot with an Acura sign on the building. If you have to go there, do not buy from James Heath or Rob Milani. Hopefully they will learn to treat customers with some respect. Added bonus: I was in for service on the Tesla rims and 2 other women were complaining about how awful their experience was with James and Rob. Service was made everyone wait 30minutes past their appointment times and didn't seem to care at all. More

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We purchased a used 2018 Subaru Forester from Advantage Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this deale Acura. Our Salesman James Heath was very knowledgeable and friendly. We are very happy with the Forester and would recommend shopping at this dealer and asking for James. More

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Jennifer Alfredo answer all my questions.and gave me 101%focus as a guest i felt at home. With assistance From James h thank y 101%focus as a guest i felt at home. With assistance From James h thank y More

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We recently purchased our third vehicle from James Heath. We are very impressed by James’ professionalism and extensive knowledge on cars, which is why we continue to return. My husband even referred a frien We are very impressed by James’ professionalism and extensive knowledge on cars, which is why we continue to return. My husband even referred a friend to him as well. More

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So far so good for this one Ok, so I hate leaving reviews right away, but with this car buying experience everything was very professional. Loved James Heath in sales and Jerry Ok, so I hate leaving reviews right away, but with this car buying experience everything was very professional. Loved James Heath in sales and Jerry Burton in financing. Service department has always been great in the past for me. Entire dealership has always been honest and fair. I have never felt good about spending money but I have to say, I do love my new car!!! More

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Purchased used vette couple weeks ago with assistance from James Heath. If it wasn’t for his professionalism, I probably would have walked out empty handed. Thanks for helping me to buy my dream car! from James Heath. If it wasn’t for his professionalism, I probably would have walked out empty handed. Thanks for helping me to buy my dream car! More

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New car purchase James was very professional, low key, no pressure sales. He also answered questions in a timely fashion. Jerry was very pleasant and professional to James was very professional, low key, no pressure sales. He also answered questions in a timely fashion. Jerry was very pleasant and professional to complete the paper work More

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