Joe Jimenez

This dealership does not care about their customers. Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation w Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation which resulted in me almost having an accident and then took zero accountability when I brought it to their attention. I would never buy a car from here again. The service was bad but the car was even worse. Less than 6 months I began to have countless issues. With tires, breaks, and my check engine light turned on as well. But General Motors decided on their own that this didn’t pose any safety issues. Please don’t buy a car here. It really was a terrible experience More

by aalarco20 Verified Customer Verified Customer

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Overall experience was great, took my truck in for an oil change and also to get the transmission checked out as it’s been shifting hard on the lower gears. Got Joe as a service advisor and he was awesome. T change and also to get the transmission checked out as it’s been shifting hard on the lower gears. Got Joe as a service advisor and he was awesome. Told him about the transmission issue and said he would get it looked at. Kept me updated through out the whole process, came back with a diagnostic and solution quick . Went through with the repairs and the techs did a great job my truck is running smooth again. Have gone to other dealers before but this Chevrolet location has the best service I’ve experienced before! More

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Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR Verified Customer Verified Customer

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I love Sierra Chevrolet they have the best service advisor!!! Their technicians are knowledgeable and trustworthy. I come from San Bernardino just to get my car serviced there. Over the years I have advisor!!! Their technicians are knowledgeable and trustworthy. I come from San Bernardino just to get my car serviced there. Over the years I have purchased several vehicles from them and have always had them serviced there. More

by Ms. Aguayo Verified Customer Verified Customer

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I have been with this dealership through all the purchase of my 5 vehicles. Their service is number 1! They have the most knowledgeable service people especially Joe! I no longer live in the area. But I d of my 5 vehicles. Their service is number 1! They have the most knowledgeable service people especially Joe! I no longer live in the area. But I drive 60 miles for their service! Thank you Joe!!! More

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Easy to schedule appointment. Had the exact date and time that worked with my schedule Had the exact date and time that worked with my schedule More

by sanchez3194 Verified Customer Verified Customer

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Service was great but I took my car for an oil change and they added extra services that added $93 more to my total, I not authorized any of the extra services they added extra services that added $93 more to my total, I not authorized any of the extra services More

by ERIKA Verified Customer Verified Customer

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Couldn't ask for a better experience. Joe and the team where outstanding!! They have always taken great care of my me and my vehicle. Joe and the team where outstanding!! They have always taken great care of my me and my vehicle. More

by BART7 Verified Customer Verified Customer

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Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only to have my wife drive 1.5 hours to pick up key and have 1st free oil change done. 5 hours of being told Sierra can't find paperwork before key FINALLY handed over. My father raced Covettes with factory sponsorship in the 50's & 60's and I have been a GM guy my whole life. Terrible customer experience. More

by elarsencpa Verified Customer Verified Customer

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Joe was very good with communication. He replied quickly and answered all my questions. He was very helpful. He replied quickly and answered all my questions. He was very helpful. More

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