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Joe Chapman
Joe Chapman at Executive Honda

Joe Chapman

Service Manager

Executive Honda

1194 N Colony Rd
Wallingford, CT 06492

4.8
68 Reviews
4.8

68 Reviews

Write a Review

68 Reviews of Joe Chapman

April 01, 2025

Dealership Rating
Employee Rating

Jay had the service technicians take care of the leak as well as any weak spots that may be problematic down the road. He is an asset to Executive Honda due to his pleasant demeanor and professionalism. More

by MICKEYJREBEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Xavier Matos, Chris Guerin, Jay Marin, Sean McMahon

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Apr 01, 2025

Executive Honda responded

Thank you for choosing Executive Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2025

Dealership Rating
Employee Rating

Lies from gena to provide a loaner. Gena is horrible communicating . Cold and short. Refused to answer my calls and text More

by bellalopez1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 02, 2025

Executive Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 27, 2025

Dealership Rating
Employee Rating

My experiences with the service department have always been pleasant. Advisors have always accommodating easy to work with. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson, Genna Panaroni, Jay Marin, Sean McMahon, Costas .

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Feb 27, 2025

Executive Honda responded

Thank you for your business and this review, Dave. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 31, 2025

Dealership Rating
Employee Rating

Experience was great. Ryan Nelson was fantastic, thorough, and professional. The whole experience was wholesome, and I would highly recommend! More

by Natemajor9117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Briana Soto, Ryan Nelson, Dom Nusdeu, Terrance Albert, Rex Bilachie, Bob Repasky, Latoya Grant, Edgardo Davila, Jonathan Cunha

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Jan 31, 2025

Executive Honda responded

Thank you so much, Nate, for your kind words for Ryan and for choosing Executive Honda! Please let us know if we can be of any more assistance.

January 28, 2025

Dealership Rating
Employee Rating

Chris is always a big help when I come in. Never an issue makes me feel like family. More

by JDHOCKING5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Grasso, Xavier Matos, Chris Guerin, Irvin Cerna

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Jan 28, 2025

Executive Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 10, 2025

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Employee Rating

My salesman Dom Nusdeau is fantastic. His is attention to details is impressive. He is part of our family now and forever. It is amazing to have such care with my family car decisions. Al More

by NIKMORBZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Hocking, Jamie Mastroni, Xavier Matos, Ryan Nelson, Genna Panaroni, Gina Roberts , Damian Fournier, Louis Oosten

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Jan 12, 2025

Executive Honda responded

Thank you, Lisa, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dom here at Executive Honda.

December 29, 2024

Dealership Rating
Employee Rating

All the people there. Are good to me andthreat me the way I want to be treated. Thank you l More

by RSURETTE72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Nelson, Genna Panaroni, Jay Marin, Sean McMahon, Costas ., Bob Repasky, Sarina Pompei , . Jamie in sales five stars

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Dec 31, 2024

Executive Honda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

December 18, 2024

Dealership Rating
Employee Rating

Always helpful. Any issues they take me right away and communicate well, easy to get appointments. More

by Elizabeth A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts, Jay Marin

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Dec 19, 2024

Executive Honda responded

It's great to hear that we were able to help you out, Elizabeth. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Honda!

December 06, 2024

Dealership Rating
Employee Rating

They are vert professional and thorough about their work. Quick to respond and to provide service. More

by LASILVATULLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gina Roberts, Sean McMahon, Costas .

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Dec 07, 2024

Executive Honda responded

Thanks for sharing your thoughts about your experience with Executive Honda. We appreciate your business and hope to see you again soon!

November 20, 2024

Dealership Rating
Employee Rating

They offer a great customer experience. They communicate very well which is very important to me. The quality of work is outstanding. I highly recommend executive Honda. More

by P.dente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Genna Panaroni, Chris Guerin

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Nov 21, 2024

Executive Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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