Gina Roberts

Service appointments are easy to schedule and always on time. Vehicle is always inspected and concerns are presented with recommendations on when to address them. The reason for the visit is almost always time. Vehicle is always inspected and concerns are presented with recommendations on when to address them. The reason for the visit is almost always resolved during the visit without keeping the vehicle overnight. Sean has been my primary service advisor for years and I totally trust him to properly maintain my vehicle. All of the staff are professional and appear to enjoy their jobs. I've been going to dealer service departments since 1978 and have left some dealerships because I wasn't treated well. I have no desire to leave Executive Honda in Wallingford because I trust them to take care of my vehicle properly. Special mention about Sean McMahon - My Daughter moved out of state and was given the run around by her new Honda service department and spending a lot of money on frequent suspension/alignment issues with little explanation. She called Sean and asked him for help and he advised her to go to another Honda dealer for a second opinion because the problem she described should not be that dificult to resolve. The second Honda service department identified the cause immediately, replaced parts under warranty and problem resolved. From my Daughter's story not all dealerships are run well, even Honda. Great job Executive Honda Wallingford! More

by jsthomson Verified Customer Verified Customer

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i’m very comfortable with coming to Honda to have my service done I know work is going to be completed correctly Gina She is very kind and considerate and thoughtful and she just always knows what to as service done I know work is going to be completed correctly Gina She is very kind and considerate and thoughtful and she just always knows what to ask. If you can’t figure it out yourself very helpful. More

by CAROLJ7 Verified Customer Verified Customer

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Always courteous. No unnecessary work done. My car is always returned neat and clean to me. Thank you. No unnecessary work done. My car is always returned neat and clean to me. Thank you. More

by ELLENDOR1 Verified Customer Verified Customer

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I bring my 2016 Pilot to Executive Honda for all service. Gina Roberts is always outstanding, very knowledgeable and will go out of her way to help. I was leaving for a family vacation when my check engine l Gina Roberts is always outstanding, very knowledgeable and will go out of her way to help. I was leaving for a family vacation when my check engine light came on. Gina got me right in for a check. The part needed was on back order so Gina was able to arrange a dealer rate for a rental car so our vacation went on without a hitch. My car was serviced while I was away and ready for me when I got back! I have always found them to be honest and fair with pricing and recommendations. More

by TNATKIEL Verified Customer Verified Customer

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Executive Honda did a tremendous job handling the repair of my 2020 CRV. Great customer service of my 2020 CRV. Great customer service More

by Car Fixed Verified Customer Verified Customer

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Professional and knowledgeable. Have been using them for 16 years. Would highly recommend. Thank you. Have been using them for 16 years. Would highly recommend. Thank you. More

by Debcraft Verified Customer Verified Customer

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Always excellent service and very best treatment every time I have service work done at the dealership, never a question. time I have service work done at the dealership, never a question. More

by George Verified Customer Verified Customer

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I’ve been with them for over 20 years and I can’t be happier! happier! More

by LMENDES13 Verified Customer Verified Customer

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Very professional and friendly. All work expected was done perfectly. This dealer is highly recommended - honest and respectful All work expected was done perfectly. This dealer is highly recommended - honest and respectful More

by ELECTRIFIEDPHIL Verified Customer Verified Customer

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Gina was polite but no detail on work performed on my vehicle even doe it was an oil change but should provide me if my fluids were topped off battery life tire dealer in general is not friendly and does vehicle even doe it was an oil change but should provide me if my fluids were topped off battery life tire dealer in general is not friendly and doesn't give you warm welcome.I am a loyal customer to Honda of Westport since 1995 and I will continue now to go there executive is not friendly only at the time of purchase no follow ups very dissatisfied More

by etorres66 Verified Customer Verified Customer

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