Jody Smith
Jody Smith at Long Cadillac

Jody Smith | Page 3

Service Advisor

Long Cadillac

218 Turnpike Rd. (Rt. 9)
Southborough, MA 01772

Contact Me
4.8
79 Reviews

Dealership Experience

4 yrs, 2 mos

Industry Experience

12 yrs, 9 mos

Specialties & Trainings

Bachelor of technology in Automotive

4.8

79 Reviews

Write a Review

79 Reviews of Jody Smith

July 01, 2025

Dealership Rating
Employee Rating

After Long Cadillac failed to find the source of water in the car after a week, they called and said "you have to come get the car." This car is under factory warranty and they just refused to fix it. I ha More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 02, 2025

Long Cadillac responded

Jim, Thank you for your feedback and I am sorry to see that you are disappointed and experiencing problems. We are very familiar with your car as we sold and serviced the car since it was brand new with no complaints from the previous owner. As you are aware, we had your car for over a week, and performed several water leak tests over different days, pressurized the cabin and left the car out in heavy rain and there were no detectable leaks or musty smells that tend accompany water leaks. If you would like to discuss this matter further, please give us a call. Scott Barry Dealer Principal 508-683-1157

June 22, 2025

Dealership Rating
Employee Rating

Long Cadillac as always treated me well. This my sixth Cadillac I've purchased from Long. Thom, Hank, et. al. Have been great. More

by bjf007
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

June 08, 2025

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Employee Rating

The staff at Long Cadillac exceptional. The were very accommodating and attentive during my visit to the service dept. More

by rechasse
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 26, 2025

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Employee Rating

Excellent service! Jodi is always friendly and answers our questions and fixes our car. Car is washed after servicing. And everything is explained so we know what’s go More

by RWBSLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hank Landry

May 18, 2025

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Service has been fine for the 53 years that I have been a customer. Waiting Room situation IS NOT GOOD AT ALL. More

by DAVIDMARGOLIS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker

May 17, 2025

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Employee Rating

Jody in service has always taken care of my family and I. Love working with him and his Team. They're always fair, transparent, and never pushy. Highly recommend. More

by santo1818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 16, 2025

Dealership Rating
Employee Rating

Nice people, excellent service, Convenient location, Specially the service department, I arrived at my appointment time. Replacements vehicle is already for me Nice. More

by GARYYIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Wilcox, Bob Morse

May 14, 2025

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Employee Rating

Great team! Great Service! The team is Always trying to do the very best for each customer. More

by JEFF@DUFFICY.NET
Service Price Transparency
Service Communication
Recommend Dealer
Yes

May 10, 2025

Dealership Rating
Employee Rating

Excellent service , nice lowner vehicle, great communication with the service manager fair pricing for parts and services More

by TNORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 04, 2025

Dealership Rating
Employee Rating

Very professional and friendly team. Service like always the best. Thank you so much guys. More

by Val
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Parker

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