Jin Cai | Page 2

I went in for an oil change and the service was great! I was in and out and they even washed my vehicle. Thank you. I was in and out and they even washed my vehicle. Thank you. More

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The dealership is very deceitful. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. Also, when I bought the car it was NEVER inspected. From my understanding its illegal to sell a car without an inspection. More

by Lupe Hernandez Verified Customer Verified Customer

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1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

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I took my Atlas in for an oil change and the service was excellent, quick, and an overall easy process. excellent, quick, and an overall easy process. More

by jennifermunoz Verified Customer Verified Customer

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Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

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Another amazing service by Jin. He’s went beyond for customer service. Took great care of me! He’s went beyond for customer service. Took great care of me! More

by NGUYENLYNA Verified Customer Verified Customer

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Jin was excellent and provided the best service. He’s very helpful and responsible. Highly recommended! He’s very helpful and responsible. Highly recommended! More

by cfang108 Verified Customer Verified Customer

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I love Archer VW dealership and I always receive the best customer service and Jin is the best in the service department! customer service and Jin is the best in the service department! More

by Deondra Jackson Verified Customer Verified Customer

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my bread was Joshua and he was awesome! George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. George might’ve been the back of the one day to bring me keys. Everything smooth front closing was perfect. More

by janet27 Verified Customer Verified Customer

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Thank you Jin for taking care of me. Jin was friendly and professional. He commumicated in detail about the services I needed. He even called and spoke to my warranty company. I also lik Jin was friendly and professional. He commumicated in detail about the services I needed. He even called and spoke to my warranty company. I also liked the pay on line with Jin which moved us forward faster. Thanks More

by lecretia1964 Verified Customer Verified Customer

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