Jimmy Caprile

The price that you have advertised on/for the 2023 Honda Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does Ridgeline is not your actual "asking" price. You place another $3700+ onto that original value with dealer-added, high profit items that a buyer does/may not want/need and expect the customer to pay for them. We were, at first, surprised by the "add-ons" and then disappointed that the manager would not remove those charges. Another issue was Jimmy telling us that the dealership only had the vehicle in its possession since June 28, when it clearly has been advertised online for several weeks and the Carfax shows May 28 as the date it was offered for sale. Given Jimmy's comment regarding dealer possession, he lost any credibility in his statement that he had 2 other showings of that vehicle for that same day. And WHAT!?!?! Charging $1200 extra because we weren't going to finance through the dealers!! We were going to pay cash!! Since when is it more expensive to pay cash versus dealing with filling out finance papers (time spent by one of your employees and the customer), filing those papers, and verifying a customer's credit worthiness! Ridiculous! It was at that point that we realized any further time spent with Jimmy could/may not provide reliable information or a satisfactory conclusion to the negotiations, from our point of view. More

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Mohammad was extremely helpful in advocating for us and our budget when looking for a new car. He was knowledgeable of the car we were interested in and ensured we felt comfortable asking any questions we our budget when looking for a new car. He was knowledgeable of the car we were interested in and ensured we felt comfortable asking any questions we had. He stayed late working with us, which just showed his dedication for his clients. At the end of the process he was just as excited for us as we were! Highly recommend working with Mohammed if you don’t want to work with someone with a scummy “car salesman” reputation. We loved our experience at VW downtown! More

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Jimmy was great and very helpful! He is very knowledgeable and helped me feel more comfortable making this purchase He is very knowledgeable and helped me feel more comfortable making this purchase More

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Appreciate the honestly and showing love on the price of my car… I thought there was no wiggle room.. but they helped me tremendously my car… I thought there was no wiggle room.. but they helped me tremendously More

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Jimmy and Davis were amazing and very helpful during this process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. process. They assisted me in everything I needed and answered all my questions. Jimmy was very friendly and doing what he could to meet my needs. More

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Knows his stuff and helped me make a decision on the family car we need family car we need More

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Walked away not feeling finessed. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Appreciate everyone who helped me with my trade-in... into my new Car! Everybody was patient with me walked through it. Didn't take all day either.. Def would recommend them again. . More

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Thank God Downtown Volkswagen had a Kbb (Kelly Blue Book) Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very h Department..... I wasn't sure if I was selling or trading. Clarence appraised my car, and brought me right to a salesmen named Jimmy. All sooo very helpful. I was able to trade in, an get something I like!!! More

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Came in worked with Clarence, and Angel. I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! I wasn't sure before i came in. If i was going to sell or trade my car in. Clarence showed me some cars in budget. And i was able to trade in my car! More

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very satisficed after coming to Downtown VW. Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near fu Thought it was going to be a long process but they got me in and out swiftly. thankful for the help from Clarence. Will be coming back in the near future More

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