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Jimmy Caprile
Jimmy Caprile at Volkswagen of Downtown Chicago
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Jimmy Caprile

Expert Volkswagen Executive

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.9
39 Reviews

Chicago Born, Bears fan and Car selling man of action! Live to help and meet as many interesting people as I can along the way! Guiding people to their dream car for a little under 2 years.

4.9

39 Reviews

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39 Reviews of Jimmy Caprile

February 28, 2025

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Employee Rating

Provided excellent customer service, knowledgeable sales staff, quick and efficient service, and commitment to customer satisfaction. More

by MORGANJADA55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Davis Luckett

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Mar 02, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 22, 2025

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Employee Rating

I had a great experience leasing a VW working either Jimmy and Julian. I would recommend doing business with them. More

by akiel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez

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Feb 23, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Jimmy and Julian were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 06, 2025

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Employee Rating

Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Julian Perez, Fernando Tapia, Baha Yer, Alonzo Bass

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Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Mario.

January 23, 2025

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Employee Rating

Sometimes not the best communication, however once my issue got in front of the right person everything was handled well. More

by Natw
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Davis Luckett, Michael Boos

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Jan 23, 2025

Volkswagen of Downtown Chicago responded

Hello Nat. I would really like to hear who you left voicemails with. All payoffs are set up to be completed within 20 days of purchase to allow time for the new purchase to fund. I really would like to look into your concern better. Leaving multiple voicemails with no returned call is simply just not acceptable. I am the GM and I really want to be able to figure this out. If you can please call or text me on my cell phone with your full name and with the person you were leaving voicemails, I would really appreciate the opportunity to look into this. Thank you, Michael Zafiriou 847-477-3724

January 07, 2025

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Employee Rating

Jimmy was exceptional in making our sale "happen". He wasn't satisfied until he was able to work out the details of a complicated situation. More

by EDMUNDLEERIVERS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Baha Yer

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Jan 07, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that Jimmy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

December 29, 2024

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Employee Rating

A great experience that was quick and easy. I will service my car here again in the future. More

by Jack Meholf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Syrell Fuel, Davis Luckett, Avery Gathercole, Baha Yer, Grant Bode, Larry Cohen

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Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thanks for the five-star review, Jack! We're glad your experience was quick and easy. We look forward to serving you again and ensuring your car stays in great condition!"

December 14, 2024

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Employee Rating

Helpful and knowledgeable plus friendly and pleasant. Happy with experience and our choice thank you More

by piajeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 23, 2024

Dealership Rating
Employee Rating

I am waiting to receive my gap insurance refund of $888 Mr Luckett is overseeing that with the gap insurance company the car has been paid in full by American Airlines Credit Union More

by brazil8224
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett, Avery Gathercole

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Nov 26, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your wonderful review! We are thrilled that Davis had the opportunity to provide you with great service. We thank you for choosing Volkswagen of Downtown Chicago!

Nov 26, 2024

brazil8224 responded

Thank you Mr. Davis Luckett I did receive my gap insurance refund check !!!.

November 18, 2024

Dealership Rating
Employee Rating

Our salesman, James Caprile was exceptional! We had had some horrible dealership experiences at Kia and Honda, but he made us feel at ease. He treated us with respect with his knowledgeable and More

by DANIEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 18, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 18, 2024

Dealership Rating
Employee Rating

The salesman (Jimmy) was very helpful, knowledgeable and wasn’t pushy like some can be. It was his demeanour that sealed the deal for us. More

by DANIEL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Nov 19, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Jimmy was able to assist you with such a positive experience. His helpful and relaxed approach is exactly what we aim for! If you know anyone else looking for a great car-buying experience, we’d love to help them too. Feel free to refer them our way! Enjoy your new ride!

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