Jim Totten
Jim Totten at Norm Reeves Honda Superstore North Richland Hills
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Jim Totten

Salesperson

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
18 Reviews

Have been at this dealership a couple of decades. Have seen the changes in our business all different kind of ways. No matter whats happening with our world. We will need transportation ! Let's find the best one for you! call me. Thx, Jim

Dealership Experience

20 yrs

Industry Experience

40 yrs, 9 mos

Specialties & Trainings

New and Preowned Sales

4.7

18 Reviews

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18 Reviews of Jim Totten

April 18, 2025

Dealership Rating
Employee Rating

Overall it was a great experience. I was able to get the vehicle I wanted at a fair price. More

by william.ely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

It’s great to hear we could make your visit a positive one. Your kind words mean a lot, William.

April 14, 2025

Dealership Rating
Employee Rating

Very easy check in for my appointment, and the service advisor kept me updated throughout. I also love that they will call you an Uber if it's going to be a while. More

by jlmuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Billeaud

Apr 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the great review! We’re so glad that check-in was a breeze and that our service advisor kept you updated throughout your visit. It’s little touches like the Uber ride that show we care, and we look forward to providing you with another smooth and enjoyable experience next time.

April 11, 2025

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Service center was great, I appreciate their help and efficiency with the needs on my car. More

by sayumm3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Angel Flores, Melissa Aguirre , Austin Hamilton - 5 stars, Zackary Frausto - 5 stars

Apr 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your 5 stars! We appreciate you and hope you'll check out our service specials next time you need assistance.

April 11, 2025

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Employee Rating

The dealership was great and I would return. I did deal with multiple individuals (almost excessive) and there was quite a range of ratings on the customer service amongst them. More

by sayumm3
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Yvette Garza, Angel Flores, Melissa Aguirre , Austin Hamilton - 5 stars, Zackary Frausto -5 stars

Apr 11, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We're glad you had an overall positive experience, and we hope to deliver another 5-star visit next time. Do you have any other feedback for our team? Please message us directly; we'd like to hear from you!

March 22, 2025

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Employee Rating

Change in ownership is very evident. Too high of turnover since then. It is clear previous owners ‘Huggins’ was truly focused on customers. Current owners mainly focused on internet rati More

by Busterbear
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Hailey Owens, Tim Kellar , Dennis Williams

Mar 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest thoughts. We're glad that your overall experience was a positive one and will take your feedback into consideration. Honest reviews like yours help us assess how we're doing and continually strive to be better every day.

November 29, 2024

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Employee Rating

Easy to work with they went above and beyond to locate a deal that would best work for me. More

by saintshiva
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Chipman

Dec 03, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're thrilled that you could get a satisfying deal for your new Honda! We're here to support you when you're making an investment in a car. Thanks for putting your trust in us, and we look forward to serving you in the future!

November 10, 2024

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Employee Rating

Norm Reeves service center had friendly service and good follow up. They also provided a vehicle that I could use while my vehicle was being repaired. More

by tpool6
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Richard Sanchez , Amanda Fritts

Nov 11, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're glad that you could take advantage of a loaner car while waiting for your car to be repaired. We want you to be able to keep up with your daily routine. Thanks for letting us know, and we hope to serve you again!

November 05, 2024

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Employee Rating

Easiest car buying experience I've had. Jim is a fantastic salesman and Eric made the financing process super smooth. More

by arunblsu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 05, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new Honda, arunblsu! Sounds like Jim and Eric made your purchase an easy process. If you need service for your car in the near future, we'll be here to support you. Thank you!

August 27, 2024

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Brought a car here within 400 mi check engine light turns on 🥶 they tried to fix it but no help turned back on next day. NOW THEY WONT TAKE MY CALLS More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Frank Raja, Jody Kirk

Oct 24, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hello Ace, We're concerned about your check engine light that keeps turning back on and would like to investigate what may be causing it. Please reach out to our General Manager, Richard Lennard, at richard.lennard@normreeves.com to resolve these issues. Thank you.

August 13, 2024

Dealership Rating
Employee Rating

I had a great experience… The salesmen were HUNGRY! But not in a “pressured” bad way at all. Their sales tactics come from more of an “educate the customer” standpoint More

by reachaustinw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Weston King, Francis Olang

Aug 14, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the fantastic review! It was a pleasure serving you. Please let us know if there's anything else we can do for you.

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