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Jesus Soria
Refer Me
30 Reviews
Dealership Experience
10 yrs, 2 mos
Industry Experience
10 yrs, 2 mos
30 Reviews
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30 Reviews of Jesus Soria
Verified Customer
November 14, 2024
First off I want to point out that I do not know Jesus Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively so this review is based on my experience with her. My first interaction began when I located a 2019 BMW i8 on their website for sale. I inquired about this vehicle and received a response from Megan O/A the 24th of August 2024. I explained to Megan that I lived in Tennessee and would not be able to make the drive to Portland Oregon to see the vehicle in person. She informed me that would not be an issue as they ship many vehicles to customers. I signed the required documents on the 27th of August and promptly returned them to her. At this point the conversation went dry and I didn't hear from her for a day. I recached back out to her on the 28th of August to find out if there was anything I needed to do on my end to close out this process. Megan responded to me on the 28th of August and told me that they were just waiting on the funds for the vehicle to arrive. I had already secured funding and had a check from Navy Federal but was never told who to send it to or where to send it to. Again, effective communication would have fixed this. She also said that some DMV documents had been mailed to me. I was never told that I was being sent any additional documents by mail that I needed to sign. This was not a problem but again, the communication was non-existent at this point. I reached back out to Megan on the 3rd of September inquiring about the documents since I had not received them yet. I also inquired about a tracking number and the carrier that was used to ship the documents. I was told that I should be receiving them at any point and that she hadn't heard back from the finance department (Andrew Fox) with a tracking number. Once I received the documents on the 4th of September, I saw that they were mailed four days AFTER I was told that they were mailed. I returned the documents the same day I received them along with the check. They received them the next day on the 5th of September. Megan contacted me asking me if I had sent them back and I informed her that the tracking said that they had been delivered. She confirmed that they did in fact receive the documents and that they were being processed. Five days went by and I heard nothing from anyone so I contacted Megan again to find out if shipping had been setup and was told that my car was now at the BMW Dealership having a part fixed and that shipping would be setup once the received the car back from BMW. I was never told that there were any problems that required the car to be sent to BMW and while I appreciated the work being done by BMW, this was not communicated with me until after I asked for an update. The vehicle came back from BMW on the 12th of September but still did not ship out until the 19th of September. I had to contract her again to find out that the vehicle finally shipped. I finally received my car on the 25th of September which was almost a full month after I signed my paperwork. My frustrations did not stop here. The temporary tag expired on 7 October which was 12 days after I received the car. I contacted Megan on the 8th since the tags had expired and I still did't have my registration yet. She proceeded to tell me that my registration had not been sent to Tennessee yet because they did't have a copy of my insurance. Nobody contacted me to get a copy of it either so my registration paperwork just sat for over a month. I finally received it on 30 October. I was also FORCED into a $795 Protection package as a dealer add-on which included a 5 year ceramic coating applied to the exterior which turned out to be untrue. I apply ceramic coatings to all my vehicles and I know how they should look when wet and this vehicle paint was not hydrophobic at all. Horrible experience from start to finish. More
by Just A Car Guy
Other Employees Tagged: Andrew Fox, Amanda Monroe, Megan Vannelli , The lady or office who processes the registrations. I was never given her name.
October 27, 2024
Issue not resolved but still released auto 3 times I’m not the test pilot not the test pilot More
by Feleicia
Other Employees Tagged: Andy Acevedo
October 26, 2024
I specifically asked for my vehicle to NOT be washed. I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order I was very displeased that MB of Portland ran my vehicle through an atomatic car wash. As for Jesus, he did write "do not wash" on the work order. Obviously that wasn't enough to stop MB of Portland from ruining my ceramic coating. The reason I give Jesus 1 star is because he started questioning me if I really had my vehicle ceramic coated, as if I were lying. I am the customer who was wronged and I don't believe that I should be the one being questioned. The real question is, who is actually managing this place? More
by Adam Clutter
September 13, 2024
Jesus and team did a great job with my car! They were quick and efficient! They communicated in a timely manner and had my car ready exactly when they said it would be ready! They were quick and efficient! They communicated in a timely manner and had my car ready exactly when they said it would be ready! More
by VINCSON.GREEN
August 17, 2024
The service staff is very good , but the dealership has policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we wo policies not in the interest of its customers. For instance, when we wanted to purchase a EQS 580 when they began selling them , we were told we would have to pay 20,000 premium over the price from Mercedes factory. So we were forced to look for a dealership that did not charge a premium. So this dealership lost a good potential customer through their greed. I recently had the car detailed , at the dealership. They did a very good job. However the car had a tire that was loosing air . I was told that I had to purchase a new tire regardless of whether it was a simple tire leek. More
by BURKEJE3
Other Employees Tagged: Andy Acevedo
June 26, 2024
Nice people and quick service. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Little frustrating trying to make a reservation for service about 6 weeks out. Automated system just keeps giving the “next” available appointments. Had to push several numbers to finally speak to a person. Then no response or communication after appointment was made or reminders sent. More
by 2ducksfans
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