Jesus Rosales

Nissan of Torrance responded

We take all feedback seriously; however, this review appears to be from a fake profile as we don't have nor have had an Amanda work for us. If you are a former employee or have a workplace related concern, we encourage you to address it by contacting our management or HR directly so it can be handled professionally and constructively. Our dealership remains committed to providing a respectful work environment. We stand by our team and processes, and we are always open to productive conversations conducted in a civil and professional manner. We encourage you to reach out to further discuss your concerns. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you so much for your kind words! Daisy and Jesus are dedicated to providing exceptional customer service. We are thrilled to hear that they made your experience easy and convenient. Thank you for choosing us and for your glowing review. We truly appreciate your support! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for such kind words! We strive to provide a seamless and enjoyable experience for all of our customers. We are thrilled to hear that our team was able to make your car buying experience stress-free. See you on your next visit! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Daniel, we are truly sorry for the inconvenience in the delay of your payoff. Please know that our General Manager and I have been actively working with our accounting department to ensure this matter is resolved as quickly as possible. We understand how frustrating this situation can be, and we sincerely apologize for the inconvenience it has caused. If there are any impacts to your credit, we will fully support a dispute with NMAC to correct the issue. We appreciate your patience and understanding as we work to make this right. As soon as I have an update, I will be in contact with you or your wife Bianca. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Thank you for your feedback. We apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and will address this with our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! If you have any further questions, please give us a call. We're always happy to help! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

We're sorry to hear about your past experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mike, we're glad you had such a wonderful experience with our team! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We are happy to hear that you enjoyed the videos our technician sent. We are dedicated to providing top quality services to all of our customers and glad your visit was the case. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager