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Jessica Minor
Jessica Minor at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Jessica Minor

Service Advisor

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.9
18 Reviews

Dealership Experience

5 yrs, 8 mos

4.9

18 Reviews

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18 Reviews of Jessica Minor

March 02, 2025

Dealership Rating
Employee Rating

It was nice to be able to make an appointment for an oil change rather than waiting first come first serve. The video sent during service was also a nice touch More

by SHZAHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

February 25, 2025

Dealership Rating
Employee Rating

One hundred ninety five dollars an hour for labor is too much to diagnose something that will take over an hour and that’s nots parts and labor to fix it. The parts would have to come from a Ford dealer shi More

by JFSHORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 28, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Pat Deery pat.deery@russdarrow.com

February 23, 2025

Dealership Rating
Employee Rating

Thanks for your high quality fast service! I like car wash service after oil change. More

by JHOH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Feb 23, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

February 19, 2025

Dealership Rating
Employee Rating

I went to get a oil change and problem with my tire. Good experience. She was very professional and nice to me. More

by JBUSTAMANT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Pat Deery pat.deery@russdarrow.com

February 18, 2025

Dealership Rating
Employee Rating

Rob and Rob always are the best service people All time Both weee out last Friday and Jessica filled in admirably helping me get back in the road Great service More

by Cjc5pele@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 18, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

Very pleased. With the video he sent me on my car very helpful thank you. More

by BJHNS1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Feb 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

February 12, 2025

Dealership Rating
Employee Rating

Jessica, and the technicians & cashier were great to work with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with t More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Rob Jensen

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Feb 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad that Jessica and our team were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

I have always been treated well when I come to russ darrow techs have been friendly and have had no complaints about the work done on my car More

by Dottie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Rob Jensen, Nathan Swan

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Feb 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, Dottie, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

Everyone is friendly the service is great nice lounge with treats.1 thing car wash could better. But over u guys are a 10 thank you More

by JONVALDEZ576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alyson Mohr, Chris Ziegler, Nathan Swan

Report | Print
Feb 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you, Jon! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

You charge too much for oil changes 97. 00 way too much you need to be around 60.00 More

by sddperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 02, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Pat Deery pat.deery@russdarrow.com

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