Jessica Hermida
Jessica Hermida at Smythe Volvo Cars

Jessica Hermida | Page 22

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.9
238 Reviews

Dealership Experience

2 yrs

Industry Experience

6 yrs, 1 mo

Languages Spoken

Portuguese Portuguese

Spanish Spanish

4.9

238 Reviews

Write a Review

238 Reviews of Jessica Hermida

January 10, 2025

Dealership Rating
Employee Rating

Jessica was very professional and really helpful. I really appreciate her support in solving my service issue. More

by Vaao34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

If you read through Jessica’s reviews, you will see many other customers feel the same as you do. Jessica is professional and helpful and thank you for pointing that out. We appreciate your business.

January 10, 2025

Dealership Rating
Employee Rating

A small interior part on my car fell off. Smythe’s service was helpful and quick! More

by alexandradenburg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

Thank you for posting this five star review. We appreciate your business.

January 10, 2025

Dealership Rating
Employee Rating

Jessica and the team at Smythe Volvo are fantastic. Made the service process so easy and smooth. More

by jordan.eshet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

Easy and smooth is what we’re aiming for in service. Jessica does a wonderful job at delivering this type of service. Thank you for choosing Smythe Volvo.

January 09, 2025

Dealership Rating
Employee Rating

The Service Advisor, Jessica Hermida and Assistant Service Manager, David Ferrence were great. It was Christmas Eve and I was visiting New Jersey from South Carolina I had a nail in my tire.and the se More

by bilalrobinson106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Ferrence

Jan 23, 2025

Smythe Volvo Cars responded

This is great to hear. Our service team truly does treat our customers as they would like to be treated. I’m glad we were able to get you back on the road in what was a potentially stressful situation. Thank you for sharing your experience.

January 08, 2025

Dealership Rating
Employee Rating

Jessica was extremely helpful and went out of her way to make sure we were satisfied. More

by Markdanielsp80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

That sounds like Jessica! Thank you for posting this five star review. We appreciate your business.

January 07, 2025

Dealership Rating
Employee Rating

Clear communication, clean facilities, service with a smile, and the vehicle came back clean (inside and out) - thank you! More

by ags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

Thank you for this five star review of our service department. Service with a smile, clear communication, and a clean car, this is the service we strive to provide to all of our customers.

January 06, 2025

Dealership Rating
Employee Rating

Jessica’s interpersonal skills and professionalism made the experience both enjoyable and smooth. Very accommodating atmosphere. More

by adan13
Recommend Dealer
Yes
Jan 23, 2025

Smythe Volvo Cars responded

Thank you. Jessica does a tremendous job in our service department. We appreciate you taking the time out of your day to share your experience.

December 31, 2024

Dealership Rating
Employee Rating

Jessica did an amazing job She was smiling and kind Also she is professional Custmer service More

by Nabeel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Amaral, Val Pereira

Jan 09, 2025

Smythe Volvo Cars responded

If you read through Jessica‘s reviews, you’ll see many people say she is kind of professional. It is true. She is a strong member of our team. Thank you for posting this review.

December 30, 2024

Dealership Rating
Employee Rating

Great service experience! Jessica was attentive and communicative throughout the process, and was a pleasure to work with! More

by Cgreed87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Jan 09, 2025

Smythe Volvo Cars responded

Great review! Thank you for sharing your experience of Jessica and our service department. We appreciate your business.

December 30, 2024

Dealership Rating
Employee Rating

Jessica was a pleasure to work with. Welcoming, professional, upbeat, tentative to my needs. Explained services and costs. More

by Luvvolvo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Smythe Volvo Cars responded

Jessica is terrific and thank you for pointing that out.

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