Jesse Thayne | Page 2

Constant repairs This year my vehicle has spent more time with them than me. It's making noise again so it will get to spend some more. This year my vehicle has spent more time with them than me. It's making noise again so it will get to spend some more. More

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Great service, friendly staff, overall great experience. Although we did schedule our service appointment and arrived at the designated time we were given an A series car. If there was a E or S it would hav Although we did schedule our service appointment and arrived at the designated time we were given an A series car. If there was a E or S it would have been a little more comfortable for us. Again excellent visit to the new dealership Thank You JAZ Sr More

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Service Jesse Thayne in the service department made extra effort to complete the service job in the workday so it would not require us to return the followin Jesse Thayne in the service department made extra effort to complete the service job in the workday so it would not require us to return the following day..Everyone is courteous and helpful.. More

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Loyalty goes one direction Took my 2015 Mercedes S550 in for service because I was receiving a high beam assist inoperative, check right low beam warning, I visually checked my Took my 2015 Mercedes S550 in for service because I was receiving a high beam assist inoperative, check right low beam warning, I visually checked my lights they were both on and working but of course still took it in. Dropped the car off, couple of hours later received a call from the service agent Jesse Thayne that the igniter on the passenger side, (right) needed to be replaced, the cost would be approx. $1249, gave verbal permission to replace it. The next day received a call from Jesse stated he had bad news, the igniter, desiccant bags, control unit and headlamps on both sides needed to be replaced because WATER had been getting into the lights and the cost would be approx. $8500. Needless to say I was surprised it went from right side igniter to now both sides needed to be totally replaced. And how in the heck was WATER getting into the lights? I asked if this had been a Mercedes issue he said he had never heard of this happening before. Told him I needed to decide what direction I wanted to go this was on a Friday we would talk about it on Monday. Monday I called Jesse told him I did not want to replace the headlamps they had been working fine lets only change the igniter on the side that was giving me warning. He said that I could do both igniters, both desiccant bags, and control units for approx. $2400, I told him lets not do anything then and I will decide my options later, he informed me that it was going to cost me $755 in labor for taking my headlights apart, I told him I only took it in for the right side they should not have been taking the left side apart anyway. I went into the dealership in person pretty upset. Jesse's body language showed that he did not want to speak or deal with me, I asked for a manager, Scott Dounn began our discussing talking down to me, I explained to him very quickly that he or no one there was going to talk down to me, or try to strong arm me into having repairs that I had not agreed too. After awhile of both of us being on defense we finally agreed that they would not replace the head lights, they would replace the igniter on the passenger side, which was the original issue and the desiccant bags on both sides. Scott said that the left side was "not as bad as the right" but that maybe in the future that would have to be replaced. I argued the fact that I had not ever given permission to work on both sides I brought the car in for the rights side warnings. This fix that Scott recommended would cost me $1,340. I picked up my car after the repairs, Jesse did not walk out with me to inspect the car, I looked at both lights they seemed to be working. A couple of hours later I had the same warning appear saying Left side low beam, etc., the same warning I had brought the car in for on the right side, also there was a brown liquid that was inside of both of the headlamps it resembled Coke. I called Jesse left a message. The next morning I had not received a call back so I went to the dealership, Jesse said he had heard my voice mail, apparently he just didn't respond. He seemed very irritated that I had come in, I asked him first about the brown substance, he said"oh yeah that was already there", I told him I have never seen any such substance in my headlights ever before nor had I ever complained to him about a brown substance that was a NEW finding since I had picked my vehicle up, I asked to speak to Scott, he informed me Scott was out until the following Monday, I asked if there was any other managers available, it was very obvious that Jesse was not wanting or willing to service me. He referred me to Byron Hudgins, Bryon's suggestion was that it was a coincident that the left side just so happened to go out the day that I picked up the vehicle. I had the same type of discussion with Byron as I had with Jesse and Scott, he asked if he could see the vehicle to view the brown substance, when he did see it he could not explain what it could be. He suggested that I leave the vehicle with then so that they could diagnose what the problem were, I told him I was unwilling because I would again be told by them that I had to pay $755 for labor to inspect the lights that they supposedly had already done Byron did not disagree with me. This is just a summary of course of the things that had been said and occurred, Mercedes obviously is aware of the water getting into the headlamps causing problems and costing owners thousand of thousands of dollars, Mr. Dounn even eluded to the those facts. He said unless Mercedes acknowledged and did something about it there hands were tied. This is my second Mercedes S550 and to think that a $100,000 plus vehicle at purchase you have to be concerned of driving in the rain is preposterous. More

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Great folks. Great experience. I haven’t experienced an anything like this dealership. The folks are friendly. No one avoids you so that you so that there is someone always checking I haven’t experienced an anything like this dealership. The folks are friendly. No one avoids you so that you so that there is someone always checking on you to ensure we’re being tended. The facility has everything available as far as beverages and snacks while waiting for service. We have been impressed by every experience with this group of fine people at MBOKC. Thanks More

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Sales and Service Experience The E300W4 that Aslan assisted in ordering Is undoubtedly the safest and most pleasurable vehicle I’ve ever owned. The driver assist DISTRONIC opt The E300W4 that Aslan assisted in ordering Is undoubtedly the safest and most pleasurable vehicle I’ve ever owned. The driver assist DISTRONIC option not only is comforting when driving in traffic, it also prevented my involvement in three potentially Fatal accidents while driving at night on the interstate. I continue to receive compliments on the Desingno interior option that Aslan assisted me in selecting. Jesse has been most Courteous and professional in assisting me when servicing my car. He has addressed the few anomalies I have found in a prompt and timely manner providing detailed technical explanations and support. More

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Simply the besry Great service at Mercedes of Edmond. 5 star EVERYTHING! Work done on time as promised and loaner car was fabulous. Made me realize that I need to upg Great service at Mercedes of Edmond. 5 star EVERYTHING! Work done on time as promised and loaner car was fabulous. Made me realize that I need to upgrade my Benz. More

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MBOKC a symbol of excellence. Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of Mercedes-Benz of Oklahoma City is without a doubt a symbol of excellence. As a long time customer we can attest to the fact that everyone goes out of their way to accommodate customers. Todd Bondy is an outstanding leader and Scott Dounn as Service & Parts Director is simply marvelous. Thank you for taking care of your loyal customers. More

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2017 Mercedes C300 The dealership today has not replaced/repaired our windshield wipe motor. Please help we been to the dealership more than once for this safety hazard The dealership today has not replaced/repaired our windshield wipe motor. Please help we been to the dealership more than once for this safety hazard More

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Excellent Customer Service/Beautiful & Efficient Facility If you own a Mercedes-Benz, you know that your car requires the upmost care for when there are problems or if you simply need an oil change. Everyone If you own a Mercedes-Benz, you know that your car requires the upmost care for when there are problems or if you simply need an oil change. Everyone in the facility is always eager to help and make sure you're doing good, whether you're waiting comfortably in the lounge area or getting a latte from their awesome Starbucks brew station, They always take care of me whenever I need an oil change or if i'm having warranty work done to my vehicle like I did at my most recent visit. If you are looking for a place who truly cares about their clients and provides a high quality service to your 'metal baby' then look no further than MB of OKC! More

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