Jerry Castro
Jerry Castro at Mtn. View Ford

Jerry Castro

Finance Manager

Mtn. View Ford

301 E 20th St
Chattanooga, TN 37408

Contact Me
4.8
40 Reviews

Dealership Experience

11 mos

Industry Experience

4 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

40 Reviews

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40 Reviews of Jerry Castro

October 04, 2025

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Employee Rating

They gave me a great deal on my 2022 ford escape for a great deal with a bank More

by SILENTTV567
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

October 01, 2025

Dealership Rating
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It was real easy and simple to purchase a car from you guys. Please give my seller , Logan a raise. Best dealership in the Chattanooga area.👍👍 More

by HARRISFAM37.KT
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

September 18, 2025

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Great dealership with fantastic customer service. This is our second truck purchase from this dealership and we’ve driven 2+ hours each way to do business with this dealership rather than any of the More

by MLP323
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

September 11, 2025

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I went in knowing exactly what vehicle I wanted to look at, the salesman, Mitch, was very upfront, transparent, and honest, which I respect a lot from a salesman, he was extremely helpful in helping me get More

by JLANGSTON9775
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Mitch Norman, Abdul Sheikh

September 01, 2025

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I have purchased many NEW FORDs in my lifetime. Mtn. View FORD is the worst dealership. My 2025 NEW EXPEDITION was not ready when I arrived for delivery. Not even on the lot. It was still being More

by TIM.PANGONAS
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Sep 02, 2025

Mtn. View Ford responded

Hi Tim, We’re truly sorry to hear you feel this way about your experience. While your delivery did not go as smoothly as either of us would have hoped, our records reflect that our General Manager, Mike Thornton, and our team have spoken with you directly and worked to address your concerns, including honoring the maintenance package you mentioned. We understand how important a seamless buying experience is, and we regret that we didn’t meet your expectations that day. Our goal is always to provide attentive follow-up and long-term support to every customer. We’d still like the opportunity to continue working with you and make sure you feel fully confident in your purchase. If you’d like to talk further, please reach out to Mike Thornton at [direct contact info]. —Mtn View Ford Team

August 25, 2025

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Employee Rating

Could not ask for a better sales person. He did everything to get the deal done More

by SFRADY74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks, Mike Cates

August 25, 2025

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Employee Rating

The sales man was great could not ask for better did everything to get the deal done More

by SFRADY74
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Jamie Parks, Mike Cates

August 22, 2025

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Employee Rating

Great deal, courteous sales reps, would highly recommend purchasing from this dealer. Made my buying experience easy. More

by ERICANCRAWFORD
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris Yancey, Brandon Mathis

August 21, 2025

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Employee Rating

I had a no pressure, great experience. I found what I was looking for and my salesperson was great. More

by J3nn1692
Recommend Dealer
Yes

Other Employees Tagged: James Pernell Stalling

August 17, 2025

Dealership Rating
Employee Rating

I'm a returning customer. Both times they helped me get into a vehicle that was affordable and safe. Joe, the sales manager, is a rock star helping me get financed, and is a g More

by TLEIGH
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: John Greene, Joe Centers

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