Jermaine Brown

Avoid Town East Ford — Deceptive Practices and a Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) Frustrating Experience I had an incredibly disappointing experience at Town East Ford. While Jermaine and one manager (whose name I didn’t catch) were professional and helpful, the rest of the team left a lot to be desired. From the beginning, I simply asked for a price breakdown on a truck, excluding taxes since I planned to tag it with a tribe in Oklahoma. This seemingly simple request turned into an ordeal. Zane, Dustin, and Karen acted like this was brain surgery — it took 13 text messages and two emails just to get the basic information I asked for. Once I finally received the quote, the numbers didn’t add up. I asked where the extra charges were coming from and was told I didn’t qualify for certain rebates due to being out of state. However, their own website clearly states that if a customer doesn’t qualify for a rebate due to location, the same discount would be applied as a dealer discount. When I pointed this out with screenshots, I was told they wouldn’t honor that policy because “they had already discounted the truck.” Zane made me an offer, which I initially declined, but later accepted the next day. At that point, he raised the price by $185. I reluctantly agreed again and asked to put down a deposit to hold the truck — no reply. The next morning, we confirmed a pickup time. I drove over 3.5 hours, only to be told an hour before arrival that the truck had been sold to a local customer because it “made more sense” for the dealership. Zane offered a similar truck with a lower MSRP for the same higher price — a classic bait-and-switch. Despite all these red flags, we still went to the dealership. We did end up purchasing a truck, but even during financing, there were issues. A rebate we were going to apply for ourselves was pre-added in a way that actually increased the price. The taxes were printed on a separate sheet, and after “negotiating,” a new sheet showed lower taxes — creating the illusion of a price drop without actually reducing the vehicle price. Blake seemed friendly, but it’s hard to believe so many “honest mistakes” were truly accidents. Bottom line: be extremely cautious when dealing with this dealership. Their tactics are misleading, communication is poor, and the overall experience was a mess. I would not recommend Town East Ford to anyone looking for a straightforward and honest car-buying process. More

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Horrible! Verbal discussions not honored at time to purchase. Within 3 hours of being told they would not honor their verbal statements, they told me both of t Verbal discussions not honored at time to purchase. Within 3 hours of being told they would not honor their verbal statements, they told me both of they vehicles I was interested in were sold. I had called in to see what the $3,700 in dealer add ons were. 3 hours later they said they still have the vehicle and let's make a deal. I said I was at another dealer purchasing right now and they took $2,500 off and wanted me to drive 40 minutes back to their dealership. I simply did not trust them after several cases of mis-representing or not even knowing what inventory they had etc. More

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Everyone made the experience quick (as can be) and easy! ! They went above and beyond with the transaction! ! They went above and beyond with the transaction! More

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Was welcome fast and very friendly ! Clean Employees awesome would recommend people to this dear ship! Clean Employees awesome would recommend people to this dear ship! More

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5 vehicles from Jermaine I think it sums it up! The best customer service recommend! The best customer service recommend! More

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They were extremely helpful finding me a brand new car I could easily afford with some amazing deals and great customer service! Will recommend to anyone and everyone, thank you! could easily afford with some amazing deals and great customer service! Will recommend to anyone and everyone, thank you! More

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Diana was the most knowledgeable sales person I have ever dealt with. She knew the 2025 Ford F150 inside and out and was able to answer all of my questions. She also answered those that I did not think about dealt with. She knew the 2025 Ford F150 inside and out and was able to answer all of my questions. She also answered those that I did not think about on my own More

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Got the deal done made everything easy. Everything was taken care of with customers needs Everything was taken care of with customers needs More

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My experience at this dealership was amazing. The workers were super friendly and Jermaine made the purchase super easy and comfortable for it to be my first time purchasing a car with a car note The workers were super friendly and Jermaine made the purchase super easy and comfortable for it to be my first time purchasing a car with a car note. Highly recommend Jermaine! More

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Very efficient. Very clean. Jermaine Brown was an excellent sales consultant Blake Smithers was great business manager. They kept working till I was happy. I love m Very clean. Jermaine Brown was an excellent sales consultant Blake Smithers was great business manager. They kept working till I was happy. I love my new suv. Thanks guys More

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