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Jennifer Hess
123 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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123 Reviews of Jennifer Hess
June 12, 2026
Well the service representatives are great but I have the feeling Germain is more about selling unneeded parts instead of fixing the car. As an example I pulled into your repair area a few months ago and you feeling Germain is more about selling unneeded parts instead of fixing the car. As an example I pulled into your repair area a few months ago and your report said my car was out of alignment. That was only a month or so after you completed an alignment on the car. I was told to ignore the recommendation? More
by RMGRIESER
Verified CustomerOther Employees Tagged: Logan Horn
June 12, 2026
Very friendly staff and my vehicle is always ready when they promise. Shuttle service is very convenient as well. they promise. Shuttle service is very convenient as well. More
by jtown64
Other Employees Tagged: Winslow Johnson, Kevin Withers, Ryan Kennedy
June 12, 2026
I am incredibly impressed and grateful for my Service Advisor, Jenn Hess! I was overwhelmed with the repairs needed for my car and she was so compassionate, kind, and encouraging the entire time. She gav Advisor, Jenn Hess! I was overwhelmed with the repairs needed for my car and she was so compassionate, kind, and encouraging the entire time. She gave me options that I didn't know were possible and delivered stellar customer service with a warm smile. She communicated expectations clearly and there were no surprises. I felt like Jenn and the mechanics were a team trying to find the best possible outcome for my situation. The wait at Germain was comfortable. Nice staff, refreshments and coffee while you wait, text messaging updates on the status of your vehicle. It's a well designed experience. I keep coming back every time because I feel valued and not like a dollar sign. I would recommend Jenn and Germain Honda to everyone! More
by BORN JEWEL
May 31, 2026
They really made me happy with there mechanical service. Communication is so important and they've got that down! Communication is so important and they've got that down! More
by TIMLEOPARD
Other Employees Tagged: Deborah Mayse, Ryan Kennedy, Steven Barnard, Logan Horn
May 28, 2026
Professional, friendly staff provided my service. All work was completed within the stated timeframe and cost. All work was completed within the stated timeframe and cost. More
by Steeleb24
Other Employees Tagged: Two young employees at the checkout desk did not live up to the standard set by others. They were inattentive (both on their phones).
May 16, 2026
They were friendly, courteous, & prompt in diagnosing my car's problem. When I called for an appointment, they will able to see it quickly. car's problem. When I called for an appointment, they will able to see it quickly. More
by neomaj
Other Employees Tagged: Steven Barnard
May 16, 2026
Germain Honda of Dublin is amazing. They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what y They are super professional and always very polite. Their knowledge staff will help you every step of the way and make sure to get you exactly what you need. I would absolutely recommend them to anyone looking to purchase a new or used vehicle More
by corypickrell
Other Employees Tagged: Kirti Vansadia, Kevin Withers, Amy Pickens, Dontay Hunter,Sr, Aaron Pape, Justin Bunkers, Logan Horn, Larry Scott, Tim Tweed
May 06, 2026
Quality of service has really slipped in the past year. Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up Communication is terrible. Last visit, they kept my car for 2 days, despite it being finished, because the service rep was off work. No one picked up his accounts while he was out??? I tried calling, but no one answered the phone; no voicemail option. Just unacceptable. This trip, I brought car in because computer updates wouldn’t install. I got the car back with all of our profiles and preferences wiped out and updates STILL not installed! Still getting error message telling us to take it in for service. Now I have to take it back again. Such a waste of my time!!!! More
by DLM4
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