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Jeffrey Serwas

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Jeffrey Serwas

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Jeffrey Serwas

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.6

34 Reviews

Overview Reviews (34) Inventory (331)

4.6

34 Reviews

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34 Reviews of Jeffrey Serwas

November 25, 2024

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Had ab appointment at 12:30 for Oil change, tire rotation, inspection, and ended up needing a new tire. I was impressed with the video inspection and updates via phone but would’ve preferred an esti rotation, inspection, and ended up needing a new tire. I was impressed with the video inspection and updates via phone but would’ve preferred an estimated time on how long the service would take. I ended up waiting 3 hours and 19 minutes where I have waited only an hour and a half tops at mechanic shops without an appointment. If a set time to come back for the car was given or estimate on how long it could take, I would’ve at least understood it would be because of low staff numbers or something reasonable to wait 3.5 hours especially with an appointment. More

by bjv137

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Nov 26, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the oil change, tire rotation, and inspection at Advantage Chevrolet of Hodgkins. I'm glad to hear you were impressed with the video inspection and phone updates. However, I understand your frustration with the extended wait time and the lack of an estimated completion time. Your insights are valuable and will help us improve our communication regarding service times. Please feel free to reach out to us directly for any further assistance or concerns. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 22, 2024

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Jeff was great. Answered all of my questions with knowledge and guidance. He went above and beyond. The service was fast and efficient. Answered all of my questions with knowledge and guidance. He went above and beyond. The service was fast and efficient. More

by cadittmann82

Verified Customer

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Recommend Dealer

Yes

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Nov 25, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that Jeff provided you with knowledgeable and efficient service at Advantage Chevrolet of Hodgkins. I appreciate your kind words and hope to assist you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 18, 2024

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Jeffrey gave great customer service! I will definitely go again and ask for him. Thanks I will definitely go again and ask for him. Thanks More

by DCADENA6

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Recommend Dealer

Yes

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Nov 20, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your feedback! We're glad to hear that Jeffrey provided you with great customer service at Advantage Chevrolet of Hodgkins. We look forward to seeing you again soon! Sincerely, Mo Muhsen General Manager mmushen@advantagedealer.net 708-215-2403

November 13, 2024

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Jeff from service did a great job keeping me in the loop regarding the status of the servicing of my 2017 Stingray. regarding the status of the servicing of my 2017 Stingray. More

by krhoigard

Verified Customer

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Recommend Dealer

Yes

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Nov 15, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback! We are thrilled to hear that Jeff provided excellent service and kept you updated on your 2017 Stingray's servicing. At Advantage Chevrolet of Hodgkins, we strive to keep our customers informed and satisfied. We appreciate your support and look forward to seeing you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 13, 2024

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Great and fast service! Love coming here for service on my vehicle. Great and hardworking staff members Love coming here for service on my vehicle. Great and hardworking staff members More

by aguirre7918

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Recommend Dealer

Yes

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Nov 15, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you so much for your kind words! We truly appreciate your positive feedback about our fast service and hardworking staff at Advantage Chevrolet of Hodgkins. We're glad to hear you enjoy coming to us for your vehicle's needs, and we look forward to serving you again in the future! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 12, 2024

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Experience was Good. They welcome you they make you feel at home and treat you with respect They welcome you they make you feel at home and treat you with respect More

by EMRTZ79

Verified Customer

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Recommend Dealer

Yes

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Nov 14, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I am thrilled to hear that you felt welcomed and respected during your visit to Advantage Chevrolet of Hodgkins. I strive to create a comfortable environment for all our customers. I hope to see you again soon! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 07, 2024

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Jeff explained the issues with my car and gave me a time line of 2-3 hrs. Unfortunately I was not given any updates, nothing about why it was taking longer. I was there for four hours and when the work was line of 2-3 hrs. Unfortunately I was not given any updates, nothing about why it was taking longer. I was there for four hours and when the work was done, another man came out to give me my bill because he said Jeff was busy. I didn’t get an explanation of the charges as they exceeded what I was expecting. I was disappointed in how the coupons/specials ended up being applied. I felt what I had should have given me more in deductions. And after spending over $1000, my car didn’t even get a car wash. More

by DBZ01056

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Nov 08, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for sharing your experience with us. I appreciate your feedback, as it helps us improve our service at Advantage Chevrolet of Hodgkins. I understand your concerns regarding the lack of updates during your wait time, the explanation of charges, and the application of your coupons. Your experience does not reflect the standards I strive for, and I would like to look into this further. If you're open to it, please reach out to me directly so I can address your concerns and ensure a better experience in the future. Thank you for choosing Advantage Chevrolet of Hodgkins. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 07, 2024

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Every one was very helpful From initial scheduling. To the Service advisor. Just waiting on part to come in To the Service advisor. Just waiting on part to come in More

by Tomkraus

Verified Customer

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Recommend Dealer

Yes

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Nov 08, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your kind words! We're glad to hear that our team was able to assist you throughout your service experience. We appreciate your patience as we wait for the part to arrive. Please don't hesitate to reach out if you have any questions in the meantime. We look forward to seeing you again soon at Advantage Chevrolet of Hodgkins! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

November 05, 2024

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I have never had a bad experience shopping for a vehicle at Advantage. It has always a pleasant and professional. at Advantage. It has always a pleasant and professional. More

by MELONEMATT5

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Carolina Wetzel, denise Visvardis

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Nov 06, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for taking the time to share your positive experience with Advantage Chevrolet of Hodgkins! I'm thrilled to hear that you've consistently found your vehicle shopping experience to be pleasant and professional. I appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Mo Muhsen General Manager mmushen@advantagedealer.net 708-215-2403

November 05, 2024

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Everything was mostly perfect! Service, atention, cleanliness, it did not take that much time since my arrival Excellent! Service, atention, cleanliness, it did not take that much time since my arrival Excellent! More

by JORGECAST

Verified Customer

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Felipe Alfaro, Dan Bednarz, Sergio Andrade

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Nov 06, 2024 -

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful review! I'm thrilled to hear that everything was mostly perfect during your visit to Advantage Chevrolet of Hodgkins. Our team works hard to provide great service, attention, and cleanliness, and I'm glad you experienced that. I look forward to welcoming you back! Sincerely, Felipe Alfaro | falfaro@advantagedealer.net | (708) 215-2539

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Jeffrey Serwas

Service Advisor

Advantage Chevrolet of Hodgkins

34 Reviews of Jeffrey Serwas

Dealership Inventory (331 Vehicles)

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