Jeffrey Pasenkoff | Page 2

Salesman was of great help, who introduced me to the tech who got on it right away. who got on it right away. More

by bman4969 Verified Customer Verified Customer

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I am still waiting for Jeff to call me back from 10:00 am this morning. This is the 3 rd time I am waiting for a call back. Maybe someone should check and make sure everything is right before the vehicle go this morning. This is the 3 rd time I am waiting for a call back. Maybe someone should check and make sure everything is right before the vehicle goes out. A MAJOR disappointment bringing my crv here Nothing but headaches. More

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I already sent revirew. I will continue to see Honda if I have a problem. I will continue to see Honda if I have a problem. More

by littl3feather Verified Customer Verified Customer

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My Honda rep Elliot was so helpful, courteous , & knowledgeable, thank you so much Elliot , sincerely, Frank knowledgeable, thank you so much Elliot , sincerely, Frank More

by frankitwin Verified Customer Verified Customer

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Fast courteous service helpful professional friendly customer service Prompt response without delay Assisted Care with concern for last minute service Always willing to provide services with atten customer service Prompt response without delay Assisted Care with concern for last minute service Always willing to provide services with attention to customer care and concerns More

by rosneakers104 Verified Customer Verified Customer

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It was honor and respect. I wa planing to get pickup truck in the future. I wa planing to get pickup truck in the future. More

by littl3feather Verified Customer Verified Customer

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Elliot Lamboy was very patience and professional with us, he listened to our concerns and assured us that they will be addressed. he listened to our concerns and assured us that they will be addressed. More

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I brought my 2018 Honda Civic to the dealership in Staten Island NY on Tuesday July 14 at 9 am for a check engine light issue. Code was for a camshaft position sensor. I was told by the service advisor that Island NY on Tuesday July 14 at 9 am for a check engine light issue. Code was for a camshaft position sensor. I was told by the service advisor that the vehicle would be repaired by Wednesday. However, the vehicle was not even inspected until Thursday. On Friday, I came over to the dealership and was told they were still diagnosing multiple codes. I was offered to take my vehicle and return the following Monday for repair. When my vehicle was brought out about one hour later! I was told the battery was dead and that it needed to be jump-started. The battery was working properly when I brought the vehicle to the dealership. Again the car was perfectly drivable. I of course did not drive off in my car with a dead battery and insead I rented a car from Honda. Next day on Saturday I called service advisor Elaine and told her I would be willing to pay for the new battery but not for the diagnostics, because they failed to find what was the issue with my car. I am requesting that Honda review this situation and consider compensating me for the battery replacement and labor charge. I would also like to mention that my service advisor, Elaine, was professional and helpful. My concern is with the overall service process and handling of my vehicle, not with her personally. For two days my car stayed in the shop without being worked on. And my car as a result had a dead battery. More

by aivazj38 Verified Customer Verified Customer

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ALL Complimentary 1st Service (Oil Change & Tire Rotation) plus vehicle checkups were completed as promised. The vehicle was returned in a prompt fashion. Rotation) plus vehicle checkups were completed as promised. The vehicle was returned in a prompt fashion. More

by stephenmazzaro Verified Customer Verified Customer

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Excellent service Great Tech Explained all work and what was done clearly Care returned clean.. was done clearly Care returned clean.. More

by bman4969 Verified Customer Verified Customer

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