Jeanine Malone

Spitzer Acura responded

Hello Kylie, Thanks for taking the time to post this review. We apologize for the confusion and frustration surrounding your recent visit. When you were in for your complimentary oil change, we had a conversation regarding how the advisor's job is to recommend services to you based on what the maintenance schedule suggests and that you do not have to opt into these services. The service advisor will always provide maintenance recommendations based on manufacturer guidelines, vehicle usage and technician recommendations. We understand your concern regarding the recommendation for a rear differential service. We're disappointed to hear you felt pressured into a service and the explanation didn't align with your understanding of the maintenance schedule. If you would like to discuss further, please reach out at your convenience.

Spitzer Acura responded

Thank you for recognizing the friendly support you received from sales through maintenance on your Acura Integra. We’re glad our team could make the process smooth and welcoming. Your recommendation means a lot and we look forward to serving you again.

Spitzer Acura responded

Happy to hear our straightforward process, clear communication, and transparent pricing made servicing your TLX quick and easy. We appreciate you entrusting your vehicle to our care. We look forward to assisting you again.

Spitzer Acura responded

Hi there, thank you for highlighting how professional our team was during your Honda CR-V Hybrid service. We’re glad we could keep you informed and comfortable without taking too much time. We look forward to assisting you again.

Spitzer Acura responded

Thank you for recommending us for both sales and service and for praising our mechanic’s work. Jeanine will be delighted to learn about your positive experience with your Acura RDX. We look forward to helping you again.

Spitzer Acura responded

It’s wonderful to hear your Acura RDX service visits have been excellent and that our salesperson kept you informed throughout. We appreciate you sharing your experience and the five-star rating. We look forward to supporting you with any future needs.

Spitzer Acura responded

Jeanine and our team are glad you felt welcomed and found the check-in process smooth. Thank you for highlighting the pleasant interactions and comfortable waiting area. We look forward to caring for your Acura again.

Spitzer Acura responded

Thank you for sharing your positive experience with us and for trusting us to service your Acura MDX. Jeanine and our team are delighted to hear you always enjoy working with us. We look forward to helping with your MDX needs again soon.

Spitzer Acura responded

We’re delighted our team provided great service and that you found the waiting area and restroom clean. Thank you for trusting us with your Acura MDX maintenance. We look forward to helping you again soon.

Spitzer Acura responded

Thank you for sharing your positive remarks about the quick and professional service on your Acura TLX. Jeanine and our service team are pleased to hear everything went smoothly. Please let us know if we can assist you again in the future.