Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Jay Carlos

November 21, 2024

Dealership Rating
Employee Rating

Fantastic service. Was greeted promptly when I arrived and was offered drinks and snacks as I waited for my oil change and tire rotation. Great experience over all and More

by johnnyz50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

City Limits Nissan responded

Thank you for such kind words, I will be sure to pass them along to the team and we look forward to your next visit with us! Here's to many more happy miles! Thank you, Jason Laguna General Manager

Nov 22, 2024

City Limits Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 19, 2024

Dealership Rating
Employee Rating

I take my vehicle for an oil change and inspection when it is time to take it in… always courteous and polite personnel…. More

by doram654
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

City Limits Nissan responded

Thank you for your kind words, I will be sure to pass them along to the team and we hope to see you again soon! If you need anything at all, we're always happy to help! Thank you, Jason Laguna General Manager

November 16, 2024

Dealership Rating
Employee Rating

service department. needs to simply be replaced, poor service trying to hustled you for things that do not need fixing! for more money. More

by postman
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Nov 16, 2024

City Limits Nissan responded

I'm so sorry to hear you did not have a good experience with us, we strive to provide top notch and transparent service for every customer and take it very seriously when we fall short. If you are willing to provide us with more information about your visit so that we might use it to improve and potentially turn your experience around, please reach out at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

November 13, 2024

Dealership Rating
Employee Rating

Good dealership to work with. Diagnosis was correct. Will use them again if needed for service More

by Collision
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

City Limits Nissan responded

Thank you so much for your review, we genuinely appreciate it! If you need anything at all, please reach out to us at 512-444-1400 and we'd be happy to help. Thank you, Jason Laguna General Manager

November 13, 2024

Dealership Rating
Employee Rating

I recently purchased a pre-certified used Frontier from Round Rock Nissan for my business. I didn't realize it had rust in the bed and a large crack until days after getting the truck. Round Rock has been More

by CMEMMOTT85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew "Buzz" Buzzerd

Nov 14, 2024

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with this wonderful review, I will be sure to pass your comments along and we look forward to providing you with many more happy miles! If you need anything at all, please reach out to us as we're always here to help. Thanks again and have a fantastic weekend! Thank you, Jason Laguna General Manager

November 13, 2024

Dealership Rating
Employee Rating

Got the deal I wanted and left in the car that same day, what else can you ask for? More

by bhornyak11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oswaldo Ramirez, Clayton Grassi

Nov 14, 2024

City Limits Nissan responded

I am so glad to hear you had a great visit with us, we're excited to welcome you to the City Limits Nissan family and hope to see you again soon! Thank you, Jason Laguna General Manager

November 13, 2024

Dealership Rating
Employee Rating

Very efficient with my time and money. only did essential items. no upsell of unnecessary service More

by hollyclause
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 14, 2024

City Limits Nissan responded

Thank you for your kind review, our Service team is always here to help so please reach out if you need anything at all! Thank you, Jason Laguna General Manager

November 12, 2024

Dealership Rating
Employee Rating

Always able to schedule service quickly. Service is performed quickly. Staff is professional and friendly! More

by CEPRESSMONICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jayden Scott

Nov 14, 2024

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

Dealership Rating
Employee Rating

The dealership was very nice and I was able to get some things done and I tested drive a new car but I didn’t get it. More

by bighouse2448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Karagiannis

Nov 11, 2024

City Limits Nissan responded

Thank you for your review, we appreciate your feedback and look forward to seeing you again soon! If there is anything at all we can do for you, please reach out. Have a great week! Thank you, Jason Laguna General Manager

November 09, 2024

Dealership Rating
Employee Rating

Ray was great and very helpful. I will be back for another service in the future. More

by DESIREE.KIBBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2024

City Limits Nissan responded

I am so glad to hear the Service team took great care of you, thank you for taking the time to leave your review and we hope to provide you with many more happy miles! Thank you, Jason Laguna General Manager

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