Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
70 Reviews
4.8

70 Reviews

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70 Reviews of Jay Carlos

April 09, 2025

Dealership Rating
Employee Rating

This dealership did everything they could to get me into the vehicle that was right for me. Very helpful group of people. More

by Joseph.maseda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 10, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with us, congratulations on your new vehicle and welcome to the City Limits Nissan family! We look forward to your next visit, and hope you have a great weekend! Thank you, Jason Laguna General Manager

April 04, 2025

Dealership Rating
Employee Rating

He is welcoming, accommodating and helpful with honesty, he was able to get me a discount. More

by faithozah
Recommend Dealer
Yes
Apr 04, 2025

City Limits Nissan responded

Thank you for your kind review, I'll be sure to pass your comments along and we hope to be of service to you again soon! Thank you, Jason Laguna General Manager

March 28, 2025

Dealership Rating
Employee Rating

My vehicle was under warranty when i had it towed to dealer. Tow bill was $310. I owned the vehicle out right. Had blue title in hand. While the vehicle was being worked on , under warranty, I sold the More

by mdblevins2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 28, 2025

City Limits Nissan responded

Thank you for providing us with this feedback, I will look into this and touch base with you shortly. In the meantime if you'd like to provide any additional information please reach out to us at 512-444-1400. Thank you, Jason Laguna General Manager

March 27, 2025

Dealership Rating
Employee Rating

Eric was very professional and kind. He still took care of me despite his absence on actual day of service. More

by kconn2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Hernandez, Kendra Downey

Mar 28, 2025

City Limits Nissan responded

We are so happy to hear the Service team took great care of you and will be sure to pass your comments along! Thank you for taking the time to tell us about your visit, we look forward to the next one! Thank you, Jason Laguna General Manager

March 26, 2025

Dealership Rating
Employee Rating

Beautiful Staff and Dealership. Will always work their hardest to take care of you and make sure you're good to go More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to leave us with your kind review, we appreciate you and look forward to seeing you again soon! Thank you, Jason Laguna General Manager

Mar 28, 2025

City Limits Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 23, 2025

Dealership Rating
Employee Rating

I would like to thank Jay for the excellent service from start to finish on the maintenance performed on my vehicle. Individual had the perfect demeanor, professionalism, and character in attending to my ne More

by XMIRELES
Recommend Dealer
Yes
Mar 24, 2025

City Limits Nissan responded

Thank you so much for providing us with this review, we will be sure to pass your comments along and we hope you have a great week! Thank you, Jason Laguna General Manager

March 08, 2025

Dealership Rating
Employee Rating

Charged me for a diagnostic fee but never fixed my issue! The Apple car play still doesn’t work it keeps shutting off. More

by Andrewmailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2025

City Limits Nissan responded

We are so sorry to hear that we fell short in meeting your expectations during your recent service visit, and appreciate you bringing this to our attention. We will reach out to you shortly to see if there is anything we can do to attempt to resolve this issue with you, and hopefully turn your experience around. Thank you, Jason Laguna General Manager

February 28, 2025

Dealership Rating
Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 23, 2025

Dealership Rating
Employee Rating

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendra Downey

Feb 24, 2025

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

February 03, 2025

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Employee Rating

Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

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