Jay Carlos
Jay Carlos at City Limits Nissan
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Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
64 Reviews
4.8

64 Reviews

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64 Reviews of Jay Carlos

March 08, 2025

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Employee Rating

Charged me for a diagnostic fee but never fixed my issue! The Apple car play still doesn’t work it keeps shutting off. More

by Andrewmailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 08, 2025

City Limits Nissan responded

We are so sorry to hear that we fell short in meeting your expectations during your recent service visit, and appreciate you bringing this to our attention. We will reach out to you shortly to see if there is anything we can do to attempt to resolve this issue with you, and hopefully turn your experience around. Thank you, Jason Laguna General Manager

February 28, 2025

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Employee Rating

Jay and Johnny from Service was awesome. Worked with me on pricing. I'm a satisfied customer for life More

by SATRICHARDS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 28, 2025

City Limits Nissan responded

We are so glad to hear that the Service team took great care of you, and appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend! Jason Laguna General Manager

February 23, 2025

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Employee Rating

City Limits Nissan was not able to identify why my 2023 Frontier would lose it's charge and I would have to jump start it. This has been an ongoing issue since I bought the truck in 2023. The only way I ca More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendra Downey

Feb 24, 2025

City Limits Nissan responded

I am sorry that we were unable to identify an issue with your vehicle, we ran every diagnostic available to ensure there were no malfunctions and to look for an underlying cause if there were. We pride ourselves on customer satisfaction and try to go above and beyond for our guests, so we regret that you did not have a good experience with us. If there is anything we can do for you in the future, please don't hesitate to reach out. Thank you, Jason Laguna General Manager

February 03, 2025

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Very proffessional and friendly likeable staff . did a good job and cared about doing service excellent job More

by CADENAJUDY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 03, 2025

City Limits Nissan responded

Thank you so much for your feedback, we appreciate it and I'm glad to hear your visit with us was excellent! We hope to provide you with many more happy miles, thanks again and have a great day! Jason Laguna General Manager

February 01, 2025

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Employee Rating

Kendra, is a wonderful addition to Austin family! She was very attentive to my needs. She is a genuine good hearted woman. More

by WENDEL.BARNES
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, Eric Hernandez, Kendra Downey , Andrew "Buzz" Buzzerd, Kameron Chenier

Feb 01, 2025

City Limits Nissan responded

I am so glad to hear that you had a great visit with us, we appreciate your feedback and look forward to providing you with many more happy miles! Thanks again and have a great weekend! Jason Laguna General Manager

February 01, 2025

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Employee Rating

Very disappointing to have to take my truck back for the same issue. My truck's issue is a failure to maintain a dependent charge. Was told by Chenin Buck, Owner Loyalty Mgr, that they would do a "deep dive More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kendra Downey

Feb 01, 2025

City Limits Nissan responded

I am sorry to hear that your visit with us was less than satisfactory. We will review your feedback and reach out to you to see what else we can do to resolve this issue. If you would like to provide any additional information, please contact us at 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

January 30, 2025

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Employee Rating

Good, quick service. Nice personnel; not sure if they checked the liquids; no water added. More

by olivera_omayra
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 30, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with this feedback, we will use your comments to refine our efforts for future visits and hope to see you again soon! Thank you, Jason Laguna General Manager

January 25, 2025

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Employee Rating

I truly appreciate that I was not told I needed multiple services on my vehicle. As a woman, I always feel I’m being taken advantage of because I know nothing about cars. I had requested tire rotation an More

by Sylvia.arzola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 25, 2025

City Limits Nissan responded

I am so glad to hear that the team took great care of you and appreciate you taking the time out of your day to tell us about it! We're always happy to help so please don't hesitate to reach out if you need anything. Thank you again for the opportunity to earn your business and have a great weekend! Jason Laguna General Manager

January 21, 2025

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Employee Rating

I have to come several times to get the issue resolved with my driver seat caused inconvenience More

by alesiashipman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Jayden Scott, John Torres , Andrew "Buzz" Buzzerd

Jan 22, 2025

City Limits Nissan responded

I am sorry to hear that you had a less than satisfactory visit with us, we will review this feedback and reach out to you directly ASAP! In the meantime, if you need anything at all please reach out to us at 512-444-1400 and we'd be more than happy to help. Thank you, Jason Laguna General Manager

Jan 23, 2025

City Limits Nissan responded

Hi, thank you for taking the time to leave us your honest feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (737) 701-5449 so we can work towards a resolution.

January 19, 2025

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Employee Rating

The service used to be very good, however, I paid a lot of $ related to the suggestion maintenance, including the tire rotation, and the tires were not calibrabed as I was expecting. Unfortunately, no sutt More

by RAQUEL.WIESEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

City Limits Nissan responded

Thank you for taking the time to leave us your feedback, we appreciate you and will use your comments to refine our efforts in offering a top notch experience for our guests. We will review this information and reach out to you soon. In the meantime, if you'd like to provide any more feedback, please reach out to 512-444-1400 at your convenience. Thank you, Jason Laguna General Manager

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