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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
103 Reviews
4.8

103 Reviews

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103 Reviews of Jay Carlos

October 08, 2025

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Employee Rating

I've had this truck since Sep 23, and it has issues maintaining a battery charge. Nissan has never been able to rectify this problem, even by providing a new Nissan battery. This is a very reflection o More

by rgperez55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 09, 2025

City Limits Nissan responded

Thank you for providing us with your feedback, we understand your frustration and apologize for the inconvenience to you. Our team works hard to follow Nissan's extensive diagnostic process, especially when dealing with repeat issues that we are unable to duplicate while the vehicle is in our possession, and it is disheartening when we are unable to find a solution. If you would like to provide any additional information, please reach out to us at 512-444-1400 at your convenience, otherwise we will review this information and touch base with you soon. Thanks again and have a great day. Jason Laguna General Manager

October 06, 2025

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Employee Rating

Daniel is the best! Have worked with him several times over the years. Always very professional and responsive to questions and with updates. Thanks again Daniel! The se More

by VIC.RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto

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Oct 06, 2025

City Limits Nissan responded

We are grateful for the continued opportunity to earn your business and appreciate you taking the time out of your day to leave us a review! I'll be sure to pass your comments along, please don't hesitate to call us if you have any further needs. Thanks again and have a great week! Jason Laguna General Manager

September 26, 2025

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Employee Rating

I miss the car wash. The service advisor Joseph was very courteous. Services were completed in about 2.5 hours. More

by delinaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us your feedback, we appreciate you and we look forward to the continued opportunity to earn your business. If you need anything, please contact us at 512-444-1400 and we would be happy to help. Thanks again and have a great weekend! Jason Laguna General Manager

September 25, 2025

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Employee Rating

First class service and facility. Happy with move from Town North Nissan. I would rlhighly ecommend them. More

by scottstaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2025

City Limits Nissan responded

Thank you for your kind review, we will be sure to pass your comments along to the team and we are grateful for the opportunity to earn your business! If you need anything at all, please don't hesitate to call us at 512-444-1400 and we'd be more than happy to help. Have a great weekend, and here's to many more happy miles! Thank you, Jason Laguna General Manager

September 24, 2025

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Employee Rating

Kemy provided the best car buying experience I ever had. I have bought a lot of cars over the last 40 years. I’m also am a salesman and appreciated him professionalism More

by stormstj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cortez, Kemy Pignault, Mario Palomo

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Sep 25, 2025

City Limits Nissan responded

Thank you so much for taking the time to leave us such a kind review, we will be sure to pass your comments along and we're grateful for the opportunity to earn your business! Welcome to the City Limits Nissan family and have a fantastic weekend! Thank you, Jason Laguna General Manager

Sep 28, 2025

City Limits Nissan responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2025

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Employee Rating

Very helpful and very kind staff at the Nissan center. Took great care of my car. More

by Lkosobucki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto

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Sep 22, 2025

City Limits Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2025

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Good service, friendly staff. The waiting area is very clean. I was impressed with the vehicle inspection video More

by espirob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

City Limits Nissan responded

Thank you for taking the time to provide us with a review, we're so glad to hear the team took good care of you and we look forward to providing you with many more happy miles! Thanks again and have a great week! Jason Laguna General Manager

Sep 23, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Sep 23, 2025

City Limits Nissan responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 16, 2025

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Employee Rating

Helpful, clear on what needed to be done. Also helped with a $50 discount. The video summary from the technician was very helpful. More

by dwoodberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

City Limits Nissan responded

We are so glad to hear the team took great care of you and we appreciate that you took the time out of your day to tell us about it! If you need anything at all, please don't hesitate to call us at 512-444-1400 and we'd be more than happy to help! Thank you, Jason Laguna General Manager

September 16, 2025

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Employee Rating

When I arrived a service tech was out to greet me. I was asked what would be needed and was kept up to date with my vehicle. More

by terrell_c721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 16, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we greatly appreciate it and we look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

August 26, 2025

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Employee Rating

Got my car in on the spur of the moment and had me out the door in no time, very great experience! More

by treaseco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2025

City Limits Nissan responded

Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

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