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Jay Carlos
80 Reviews
80 Reviews
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80 Reviews of Jay Carlos
Verified Customer
June 01, 2025
Wouldn’t fix a flat within the tread as a Nissan policy but did waive the diagnostic fee for a vehicle with tire sensors not hooked up at the factory. Not sure if the service center should be blamed for th but did waive the diagnostic fee for a vehicle with tire sensors not hooked up at the factory. Not sure if the service center should be blamed for the way I feel about Nissan after this interaction, but this is an issue that needs to be addressed. More
by laura.huffstutler
May 25, 2025
Service was awful, the service manager was non-responsive (until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, th (until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, the license plate was bent - as if they hit something, and there were black greasy fingerprints on our seats. I will never take my car back there again. More
by Amanda
May 23, 2025
Great Service! Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed wa Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed was affordable. More
by ELISA.RODRIGUEZ76
Other Employees Tagged: Daniel Sanchez
May 15, 2025
Just a small problem with miscommunication . Had to threaten to leave sale before worked out. Treated food by John and FeFe. Had to threaten to leave sale before worked out. Treated food by John and FeFe. More
by robertdspear7
Other Employees Tagged: Jason Laguna, Afnan Jamhour, Daniel Sanchez, Eric Hernandez, Kendra Downey, John Torres, Miguel Vega-Centeno, Jacob Moreno
May 10, 2025
Jay Carlos was great to work with. Definitely worth the wait to have a dependable running vehicle. I love my Maxima. It’s been a reliable vehicle since I purchased it new. City Limits Definitely worth the wait to have a dependable running vehicle. I love my Maxima. It’s been a reliable vehicle since I purchased it new. City Limits Nissan, because I service it every 5k miles and perform all necessary fluid changes and repairs. More
by Pmh1099
May 07, 2025
Jay 'Joseph' Carlos and his team were very friendly, communicative through the whole service process, and thorough. They made sure I got my Frontier back before EOD, and I left feeling confident I'd be communicative through the whole service process, and thorough. They made sure I got my Frontier back before EOD, and I left feeling confident I'd be back for my next wave of servicing. FYI: they will get you a Lyft ride from and back to the dealership on Nissan's dime so you can go back home to work, etc. More
by underwoodheath
May 01, 2025
Had my car serviced and I was sent a report that everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back b everything was good and it wasn’t so it makes wonder if they really change my oil and rotated and balanced my tires I end up having to take it back because my car wouldn’t start More
by pjmacias72
Other Employees Tagged: Kendra Downey
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