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Jason Quillupangui
Refer Me
5 Reviews
Dealership Experience
3 mos
Industry Experience
4 yrs, 7 mos
Languages Spoken
English
Spanish
5 Reviews
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5 Reviews of Jason Quillupangui
February 18, 2025
I recently took my BMW X1 in for its annual maintenance and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed and mentioned that I’ve been unable to update the vehicle’s software due to repeated “battery severely discharged” errors. The service team diagnosed the car and assured me there were no faults on my end, nor issues with the battery or alternator. They charged the battery to full and advised me to attempt the update at home. Unfortunately, the error persisted, leaving me unable to proceed. I immediately responded to their follow-up text message explaining the problem but received no reply. Frustrated, I researched potential fixes and even drove the car for two hours on the highway, as some forums suggested but i still got the same error message. I took the car to a local auto shop for them to check the battery and they found the battery was 90% full but the issue remained unresolved. After multiple ignored texts, I contacted BMW Genius, where a representative acknowledged a known software bug on BMW’s end. They advised me to bring the car in for a quick update push. However, when I arrived for my scheduled appointment, I was told the car needed *another full day of diagnosis*, forcing me to reschedule. This miscommunication wasted my time and added unnecessary inconvenience. More
by hay3261
Verified Customer
February 09, 2025
Always a great service center, clean and respectful. Never had an issue. Would recommend to family Never had an issue. Would recommend to family More
by christineeschmidt
Other Employees Tagged: Scott Robinson, Frank Trotta, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino, Kevin Juman, Richard Johnson, Layla Narvaez
January 23, 2025
No call back, no customer care. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. Always the same story with Rallye BMW. They don’t care about their customers, only how much they can up charge on services that aren’t even due yet. More
by PNG_NY
Other Employees Tagged: Kevin Juman
January 18, 2025
EXCELLENT SERVICE AT RALLYE BMW. The staff was very welcome and professional. No complaints from me The staff was very welcome and professional. No complaints from me More
by jenniferpmbrtn
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Anthony Persaud, Cosmo Laurino, Kevin Juman, Richard Johnson, Layla Narvaez
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