Cosmo Laurino

Rallye is the best when it come to servicing my car , they know me well that’s why I wouldn’t go any place else , it’s like going to your favorite barber if he’s doing great why go any place else , thank they know me well that’s why I wouldn’t go any place else , it’s like going to your favorite barber if he’s doing great why go any place else , thank you Rallye …. More

by 9thawk Verified Customer Verified Customer

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Cosmo was very nonchalant I. e uninterested behavior. Seemed a bit ansi. Whereas he is supposed to be more helpful and provide details on the work of the car and any questions I m e uninterested behavior. Seemed a bit ansi. Whereas he is supposed to be more helpful and provide details on the work of the car and any questions I may have. Ralleye had the Starbucks coffee machine before and now the coffee isn’t good. Car wash was horrible like there was still grime on the wheel in some parts. Overall quality dropped. I liked the real time car work update via video More

by AKBAR Verified Customer Verified Customer

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I came to get my 2024 M4 Competition it’s annual oil change. Left with a disappointment of the quality of the customer service! I book an appointment in advance to have a service car ready, when I got t change. Left with a disappointment of the quality of the customer service! I book an appointment in advance to have a service car ready, when I got there, the service team was not sure if they would have one available until someone returns a service vehicle… Luckily as they were explaining they don’t have a service car and that they would get me an enterprise car, another patron was returning the service car and that car will be ready for me. I came to my appointment at 10am to have my car serviced. I explained to Cosmo that I needed a service car for just few hours as I wanted to shop around Westbury and Roosevelt field mall. I told him I just want an oil change for my M4 and that hopefully the service only takes 90 mins as I didn’t want to spend the entire day at Westbury. I ask how long he thinks the service may take and he said possibly a few hours which I understood. I took the service car they got ready for me after waiting a while and went shopping. As the day was nearing, around 4pm I started to call Cosmo to get an update, he said a mechanic is looking at the car and servicing the vehicle. About 30mins later, I get a text that the service mechanic changed the oil and show a video of his update of the vehicle check status. I waited about 15mins to get an update from Cosmo which he did not and I had call the service department to get in touch with him to see if I can return and bring the service car back and get my car back. He followed up and said that he will let me know. I was already done for the day so I just went to BMW to pick up my car and got there at 5pm. This is where I was really disappointed and embarrassed infront of my family with the lack of communication from Cosmo as the car took forever to be ready. Me and my family waited for about 1hr until the car was ready! This is unacceptable as the mechanic had already cleared the car to be ready at ~4:30pm and I did not need any car wash done by the service department as I only hand wash my car so I don’t understand how my car was ready at 6pm?!!! How does it takes 90 mins from service mechanic to be ready for the customer?!!! Unacceptable communication, made me feel embarrassed and really made me think if this is the quality of service an individual gets that has spent money to buy a flagship car at Rallye BMW… More

by Shamim Jalal Verified Customer Verified Customer

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They have great service and very easy to communicate! I highly recommend them to everyone I highly recommend them to everyone More

by ANNIETHAO12345 Verified Customer Verified Customer

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Every employee interacted with was professional and respectful!! I will come back !! Great service See you soon respectful!! I will come back !! Great service See you soon More

by LMONE5 Verified Customer Verified Customer

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I am extremely satisfied. The technicians were skilled and efficient, ensuring that the job was completed to perfection. The service was prompt and the staff was friendly and The technicians were skilled and efficient, ensuring that the job was completed to perfection. The service was prompt and the staff was friendly and professional. I have complete confidence in the work done and will highly recommend Rallye BMW. You all truly provided top-notch service! More

by PAUL6863 Verified Customer Verified Customer

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Dealership is excellent! Takes care of customers! Excellent detail! Everyone we have dealt with is great! Takes care of customers! Excellent detail! Everyone we have dealt with is great! More

by CHRISTINA.ACTON Verified Customer Verified Customer

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Dealership is good but Service Department is so so. I brought my car in for service but many things were not done with care and the service person didn’t respond to my questions and concerns. For examp I brought my car in for service but many things were not done with care and the service person didn’t respond to my questions and concerns. For example, I had a new tire replaced, and I was told that all the wheels had to be fixed, which is fine because I bought the insurance. However, when I got the car back, two of the tires’ pressure were at 58 and 67. I texted the representative and I was just totally ignored. I also requested that while it was it service, for almost a week, to please charge my hybrid before I pick it up but I got it back with zero miles on the electric charge. More

by THAI122 Verified Customer Verified Customer

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Bmw in Westbury is a fine establishment that provides excellent service in an efficient manner. excellent service in an efficient manner. More

by csgfit Verified Customer Verified Customer

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Courteous, prompt, the text messaging is very convenient. Fast replies. Everyone is on the ball Fast replies. Everyone is on the ball More

by RICH76 Verified Customer Verified Customer

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