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Frank Trotta
Refer Me
386 Reviews
Hi, everyone! I’m Frank, a Service Advisor here at Rallye BMW. I have been working in the automotive industry for 20 years; joined the Rallye dealership in 2014. Known for my big personality and willingness to go that extra mile for every customer. I am ASE certified in electrical, engine, and fuel systems. I have been a trained automotive technician for over 20 years, and continue to learn more about the latest technologies and advancements. I am from Bronx, NY, and a graduate of St. Helena High School. Providing my customers with the best service is my top priority. I look forward to getting you back on the road safely, with a smile!
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386 Reviews of Frank Trotta
June 07, 2024
Rallye is the best when it come to servicing my car , they know me well that’s why I wouldn’t go any place else , it’s like going to your favorite barber if he’s doing great why go any place else , thank they know me well that’s why I wouldn’t go any place else , it’s like going to your favorite barber if he’s doing great why go any place else , thank you Rallye …. More
by 9thawk
Verified CustomerOther Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino
Helpful 
June 05, 2024
Excellent and professional service across the board. Open to walk you through the service experience as well as any questions or clarifications you may require. Also, nice receiving a video clip of the Open to walk you through the service experience as well as any questions or clarifications you may require. Also, nice receiving a video clip of the service they are conducting on your car, while waiting. More
by claudio.annunziata
June 02, 2024
They have great service and very easy to communicate! I highly recommend them to everyone I highly recommend them to everyone More
by ANNIETHAO12345
Other Employees Tagged: Carol Clark-Muniz, David Diaz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino, Anthony Abreu
June 01, 2024
Great service. No waiting for someone to greet you when you get there. Service writer was friendly and very professional. No waiting for someone to greet you when you get there. Service writer was friendly and very professional. More
by LTPETERV
Other Employees Tagged: Matthew Carlson, Gabriel Hale
June 01, 2024
Every employee interacted with was professional and respectful!! I will come back !! Great service See you soon respectful!! I will come back !! Great service See you soon More
by LMONE5
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino
May 29, 2024
I only wish that I could have come first to Ralleye BMW for service. Everyone from mechanics to service manager was impeachable . You truly feel so satisfied that you bought a BMW over any other car wi for service. Everyone from mechanics to service manager was impeachable . You truly feel so satisfied that you bought a BMW over any other car with the whole experience at Ralleye BMW..Thank you,Frank Trotta. More
by GAZISJAMES
Other Employees Tagged: David Diaz
May 23, 2024
I was not kept informed of the status of my vehicle unless I specifically called. I was also sent a video of the tires being inspected, but the car was dropped off because of a suspension issue. Fi unless I specifically called. I was also sent a video of the tires being inspected, but the car was dropped off because of a suspension issue. Finally I was assured that the car would be ready by Thursday morning 5/23 and no one contacted me to say it was ready. I called at 11am and no one had an update and didn’t call me back. It wasn’t until I called back again at 12:15 that I was told the car was ready. I should not have to follow up so many times on my own. Additionally this is a brand new vehicle that we had for only 1 month when this issue occurred. That should not happen on a new vehicle. I even called my sales rep and left a voicemail. He emailed me back instead of called. All this points to bad service. More
by shelly.baruch
Other Employees Tagged: Sharonda James
May 17, 2024
Bmw in Westbury is a fine establishment that provides excellent service in an efficient manner. excellent service in an efficient manner. More
by csgfit
Other Employees Tagged: Carol Clark-Muniz, Bret Hines, Scott Robinson, Brandon Tibbals, Christopher Williams, Anthony Persaud, Cosmo Laurino
May 14, 2024
Staff is Great. Attentive to customer Satisfaction. Professional. Always trying to get your needs done in a timely manner Attentive to customer Satisfaction. Professional. Always trying to get your needs done in a timely manner More
by Rocky
Other Employees Tagged: Bret Hines, Christopher Williams, Anthony Persaud
May 14, 2024
Rallye BMW service has been a pleasure to deal with. They have always been transparent with the work to be done and their cost. Never have I had any surprises. They have always listened to my concerns They have always been transparent with the work to be done and their cost. Never have I had any surprises. They have always listened to my concerns and gave me an answer. More
by Ryanatyr
