Jason Palmari | Page 24

Exceptional Car Buying Experience I can’t say enough good things about my car buying experience at Flood. Charlie was so patient, professional, and helpful during my 3 separate test dr I can’t say enough good things about my car buying experience at Flood. Charlie was so patient, professional, and helpful during my 3 separate test drives and trips to the dealership. I was originally looking at a CX-5 and decided to buy a Mazda 6 GTR. Everyone at Flood was so welcoming. Both Dave and Cody made signing/delivery as stress free and easy as possible. Jason helped to ease my anxiety during each visit. GM Russell was very gracious as well. I was very impressed with everyone at Flood and highly recommend this dealership without hesitation. It literally was the BEST experience ever...and I LOVE my new car. Thank you, Charlie and everyone at FLOOD! ~Allie More

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Excellent Experience. After two failed experiences at local dealerships (I live in New Haven CT) I went to Mazda’s CPO website and found “my” car at a dealership 2 hours aw After two failed experiences at local dealerships (I live in New Haven CT) I went to Mazda’s CPO website and found “my” car at a dealership 2 hours away in RI. Gave them a shot and so glad I did!! Cody had me approved for a loan in literally 5 minutes. Jason secured the car for me with a small deposit and I drove my car off their lot two days later! Would have been even sooner if I didn’t have to work the next day!! I even called jason and asked him if they could install Apple CarPlay the morning of delivery and he said—no problem!! They even had their top Customer Service Liason, Justis, pick me up and drive me there. He was great. Everyone was great and I am so happy. I walked in with my guard up, expecting an outrageous dealer fee (it was $199!! How refreshing) and I was smiling in no time. I’m planning on letting them know when my lease is up on my other car and maybe replace my Honda with a Mazda—even at a dealership two hours away!! Very happy. Thanks guys!! More

by Chrisa222 Verified Customer Verified Customer

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Awesome Dealership! It was a pleasure purchasing a vehicle from this dealership. Staff is extremely knowledgeable, helpful and customer orientated. I spent hours in two o It was a pleasure purchasing a vehicle from this dealership. Staff is extremely knowledgeable, helpful and customer orientated. I spent hours in two other well known dealerships and did not buy a car from them due to their sales tactics. At Flood they didn't waste my time or pressure me to make a sale. They let the car sell itself! In addition, they have an extremely generous service package. Zach, thanks so much for making this purchase easy! You went above and beyond! Justice was great too. If you are buying a Mazda, I highly recommend Flood Mazda - you can't go wrong.. Great dealership!!! More

by debp118 Verified Customer Verified Customer

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CX5 Signature I was impressed with the dealership and the teamwork exhibited by the staff. Zach was a pleasure to do business with and his knowledge of the products I was impressed with the dealership and the teamwork exhibited by the staff. Zach was a pleasure to do business with and his knowledge of the products was first rate. This was my fourth purchase at Flood Mazda and I will certainly be back. More

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Deciding on my replacement for my 2016 CX-5. I spent the last few months deciding whether or not to replace my 2016 Mazda CX-5. After deciding to look for another vehicle the next choice was WHAT I spent the last few months deciding whether or not to replace my 2016 Mazda CX-5. After deciding to look for another vehicle the next choice was WHAT VEHICLE DO I WANT!! As I researched other vehicles the Mazda CX-5 was always at or near the top of the ratings but I looked elsewhere anyway. After test driving several alternatives I found as I drove home that my 2016 CX-5 ran as good or better than the new vehicles I tested even though I had over 70K miles on my car. The decision of what vehicle to purchase became clear so I returned to Flood Mazda where I had purchased and continued to service my vehicle. The Sales and Service Department is staffed by great people. I had previously met Jason and Phil in the building and saw them throughout the years as I returned for service. We sat down and after a few days of discussion I received a fair price on the vehicle and a very generous trade in for my 2016 Mazda CX-5. I know it's a long review but I found a fair price for a great car from a great dealer! Definitely worth a visit when car shopping. I have no relationship with anyone at Flood Mazda. Just an experienced car buyer that knows how to appreciate a good car dealer. More

by TMast Verified Customer Verified Customer

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Basic service - new car Busy Saturday morning – staff was pleasant as always. Jason entertained the waiting room with details about Toyota design philosophy – interesting. Ne Busy Saturday morning – staff was pleasant as always. Jason entertained the waiting room with details about Toyota design philosophy – interesting. New building design looks like it will modernize the site. Happy that the car got washed – nice add. More

by JEMI5 Verified Customer Verified Customer

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Regular Service Visit As always the service was excellent. Staff is always friendly and courteous. While there I checked out a new vehicle with Phil and Jason. No pressure As always the service was excellent. Staff is always friendly and courteous. While there I checked out a new vehicle with Phil and Jason. No pressure ever. 😊 More

by TonyM Verified Customer Verified Customer

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Total customer focus makes for a great experience This is the second car we've bought at Flood; that says pretty much everything you need to know. It's a place worth going back to because they take ca This is the second car we've bought at Flood; that says pretty much everything you need to know. It's a place worth going back to because they take care of you. This sales experience -- just like our first -- was no-nonsense, zero pressure. Attentive without being pushy. The car we saw on the web site was the one that we bought, and they negotiated on price to bring us in at a number we could work with. We can't say enough about their service department, either. Our earlier Mazda had a problem one month out of warranty, and they got it fixed, no charge. That's the kind of thing that makes you go back when you're in the market. Highly recommend these folks. More

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Warm and welcoming From the moment we walked into the dealership we were treated as though we were a part of the Flood family. The staff assisted us in purchasing the ca From the moment we walked into the dealership we were treated as though we were a part of the Flood family. The staff assisted us in purchasing the car of our dreams, a 2018 AWD CX 5 Grand Touring which was the third 2018 CX 5 purchased by family members this year. We had been to another dealer in the area who was not accommodating so, we especially appreciated the special care that they afforded us. We will be sure to tell our family and friends about this positive experience. More

by EmilyBlu Verified Customer Verified Customer

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Great Experience upgrading my nav system with Android Auto I was really pleased that Mazda offered this upgrade, even though my car is a few years old. I scheduled my service ahead of time, and Steve explaine I was really pleased that Mazda offered this upgrade, even though my car is a few years old. I scheduled my service ahead of time, and Steve explained the process would take a few hours. Work was completed on time, and Jason entertained me in the employee break room to help pass the time. New nav system works great, and I'm very happy with it. The building is under construction right now, and I can't wait to see how it looks when it's finished! More

by Dan H Verified Customer Verified Customer

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