Jared Kloempken

We were sold a Kia carnival in May 2024 at this dealer. On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratch On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratched the entire back side panel. We did not physically touch the car, we have no idea how something like this could even happen to a heavy sliding door. So we had the car towed to Lou Fusz with the understanding that they’d repair it under their warranty. It is now October 7th and every interaction with Kia has been unhelpful. We have had several members of Lou Fusz Kia agree that this is a mechanical defect that was obviously not something we did. And yet, their higher ups (someone called a DPSM and I guess other corporate contacts? It’s all very mysterious in an obvious way to avoid taking responsibility) all claim that this repair would NOT be covered under the Kia warranty. They provide no official documentation on their decision and only tell us to call Kia corporate to try and convince them to cover the repair. Their only reasoning is that “the door sensors would have stopped the door from opening”, because there’s no way the door sensors could have failed, right?? Oh, and I’m pretty sure they have done nothing to actually investigate how the door came off the track. Our car is now indefinitely stuck at the dealership until Kia corporate comes to a decision on what to do with the car. This has been a very disappointing experience and has ruined our first time buying a new car for our family of 6. Do not buy a Kia, they will not stand by their warranty and the dealership will do almost nothing to make things right for you. More

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Have been buying and servicing my Kia vehicles for over 25 years. I think that should say it all! 25 years. I think that should say it all! More

by BJB232 Verified Customer Verified Customer

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This is the second vehicle we have bought from Lou Fusz Kia and the third from Fusz in general. We have always loved the consumer service and will continue to shop with Lou Fusz. Kia and the third from Fusz in general. We have always loved the consumer service and will continue to shop with Lou Fusz. More

by dmkarasek10 Verified Customer Verified Customer

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Always a pleasure to be at Lou Fusz Kia for service. Friendly, efficient, fast, reliable. A Great place to be for what I need. Friendly, efficient, fast, reliable. A Great place to be for what I need. More

by kingtypo246 Verified Customer Verified Customer

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Everyone was friendly and helpful. Andy helped me right away and was very good at answering my questions. Andy helped me right away and was very good at answering my questions. More

by jeff_moss Verified Customer Verified Customer

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Everyone we interacted with at Lou Fusz Kia was great! The sales team was patient and responsive, even responding to my texts over the 4th of July holiday. Everyone went above and beyond to help us find t The sales team was patient and responsive, even responding to my texts over the 4th of July holiday. Everyone went above and beyond to help us find the right car for our family. More

by emilykwall Verified Customer Verified Customer

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Everyone was very helpful and the work was done quickly. We are very happy with the service. We are very happy with the service. More

by bridgid.lamear Verified Customer Verified Customer

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We were very happy with the straight forward approach with pricing and the value of our trade in. I feel like it is the shortest amount of time we have ever taken buying a vehicle through a dealership a with pricing and the value of our trade in. I feel like it is the shortest amount of time we have ever taken buying a vehicle through a dealership and we would recommend this dealership to anyone looking for a Kia. More

by John Verified Customer Verified Customer

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My experience was great. I’ve bought a lot of cars throughout the past and this was super nice. I’ve bought a lot of cars throughout the past and this was super nice. More

by craig.glacken Verified Customer Verified Customer

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We have been customers at Lou Fusz KIA for several years and have always found them to be professional, friendly, and to provide great service after our purchases. Their work is prompt, completed right the and have always found them to be professional, friendly, and to provide great service after our purchases. Their work is prompt, completed right the first time, and at a fair price! More

by jsefrit Verified Customer Verified Customer

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