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Jared Drew
147 Reviews
147 Reviews
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147 Reviews of Jared Drew
August 17, 2026
This place has always been a nightmare. Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was havi Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was having (check engine light with a code, timing chain noise, and an open recall) and was surprised that I had no problems making the appointment. Today I arrived on time for my scheduled appointment then stood around for between 5 and 10 minutes being completely ignored. Jerod eventually begrudgingly acknowledged me, but I could tell he was going to be a problem. He was clearly very angry about my presence for some reason. I pushed past it and reminded him of our previous conversation over the phone. He continued to have an attitude about everything I mentioned and never acknowledged any of the things that I reminded him about. Then he dropped the bomb, they were going to charge me an additional diagnostic fee, even if all of the work was warrantied by Jeep. I was an ASE certified technician, shop manager, and hot rod builder for 20 years. In that time I NEVER charged a customer for diagnostic work on warranty repairs. Those charges either got paid by the warranty company (in this case, Jeep) or were simply part of the repair process. I tried to ask questions to ensure that I understood what he was trying to say, but Jared became even more agitated, talked over me, and began to raise his voice. Rather lose my cool, I left the service department and immediately made a warranty repair appointment with another dealer that does not charge a fee for the privilege of walking through their door. I made the mistake of giving Olathe DCJR one more chance after numerous previous issues. I will NEVER make that mistake again. More
by Christopher Nuckolls
Verified CustomerAugust 11, 2026
Left vehicle with dealership for 2 weeks waiting for them to contact with extended warranty. Little communication, and unable to get simple diagnostic codes from my cars computer to see the error code histor to contact with extended warranty. Little communication, and unable to get simple diagnostic codes from my cars computer to see the error code history More
by JUST.TOO.MUCH
Other Employees Tagged: Jared Drew
August 09, 2026
Jared and all the rest of the folks have always made getting any type of work done here a very pleasant experience. They work with you to get the best results and save time . getting any type of work done here a very pleasant experience. They work with you to get the best results and save time . More
by LWILKINS3
Other Employees Tagged: Jared Drew
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