Jared Drew | Page 2

Jared goes out of his way to take care of you. I appreciate his direct approach. I appreciate his direct approach. More

by RVPEEL Verified Customer Verified Customer

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They got me in and out quickly, and everyone that I had contact with was friendly. contact with was friendly. More

by LINDSEY.CARUSO9 Verified Customer Verified Customer

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Very attentive, he did all the work he had to do in my truck, he was quick to carry out all the demands he needed in my truck. truck, he was quick to carry out all the demands he needed in my truck. More

by RICARDOMAIA810 Verified Customer Verified Customer

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Jared was polite . and got my Jeep in quickly for a recall. Great customer service! and got my Jeep in quickly for a recall. Great customer service! More

by BBATTESE Verified Customer Verified Customer

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Keep me up on my truck and let me know what they found and what it would take to fix it and when it should be finished and what it would take to fix it and when it should be finished More

by semallon Verified Customer Verified Customer

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This place has always been a nightmare. Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was havi Today's experience with Jared was no exception. I made an appointment with him over the phone last week. I described the three issues that I was having (check engine light with a code, timing chain noise, and an open recall) and was surprised that I had no problems making the appointment. Today I arrived on time for my scheduled appointment then stood around for between 5 and 10 minutes being completely ignored. Jerod eventually begrudgingly acknowledged me, but I could tell he was going to be a problem. He was clearly very angry about my presence for some reason. I pushed past it and reminded him of our previous conversation over the phone. He continued to have an attitude about everything I mentioned and never acknowledged any of the things that I reminded him about. Then he dropped the bomb, they were going to charge me an additional diagnostic fee, even if all of the work was warrantied by Jeep. I was an ASE certified technician, shop manager, and hot rod builder for 20 years. In that time I NEVER charged a customer for diagnostic work on warranty repairs. Those charges either got paid by the warranty company (in this case, Jeep) or were simply part of the repair process. I tried to ask questions to ensure that I understood what he was trying to say, but Jared became even more agitated, talked over me, and began to raise his voice. Rather lose my cool, I left the service department and immediately made a warranty repair appointment with another dealer that does not charge a fee for the privilege of walking through their door. I made the mistake of giving Olathe DCJR one more chance after numerous previous issues. I will NEVER make that mistake again. More

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Fast service I was able to get in the next day. I appreciate having the shuttle service. I appreciate having the shuttle service. More

by SHELLMINIMAX8 Verified Customer Verified Customer

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Routine visit, no problems, no hassle, I'm happy. Jared was very prompt in getting me in and out quickly. Jared was very prompt in getting me in and out quickly. More

by DPARGOLF Verified Customer Verified Customer

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Routine visit, no problems, no hassle, I'm happy. Jared was very prompt in getting me in and out quickly. Jared was very prompt in getting me in and out quickly. More

by DPARGOLF Verified Customer Verified Customer

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Jared was working his xxx off! Give him a raise! He notified the tech about a possible broken bolt Give him a raise! He notified the tech about a possible broken bolt More

by Portkey934 Verified Customer Verified Customer

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