Jaquan Kerr | Page 2

Awesome service all around. I really appreciate the niceness of everyone from the crew that I came in contact with yesterday. I really appreciate the niceness of everyone from the crew that I came in contact with yesterday. More

by trushin31 Verified Customer Verified Customer

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Made repairs under warranty that created additional repairs that aren’t covered under warranty the service department leads new leadership repairs that aren’t covered under warranty the service department leads new leadership More

by gwatkins987 Verified Customer Verified Customer

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Buddy Chevrolet is a Great place to purchase a car The salesman are understanding helpful respectful I will purchase my next car form them my problem is with the switch board operator my appointment was salesman are understanding helpful respectful I will purchase my next car form them my problem is with the switch board operator my appointment was on a Monday I'm a Senior I need help sometimes that day wasn't a good day for me and The switch board operator was Rude she wasn't helpful More

by brewstergina Verified Customer Verified Customer

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I came in for service and maintenance. However, no one knew what to do with my EV vehicle. I needed a reset anf that never happened. I have been driving my EV truck without GPS or any othe However, no one knew what to do with my EV vehicle. I needed a reset anf that never happened. I have been driving my EV truck without GPS or any other service it comes with due to my computer needing to be reset. Yet they don’t know how to do that either and asked me to just come back another day which is widely inappropriate and left me still without being able to use my truck to its full capacity. Not to mention it was a loaner vehicle that I bought and was listed on my contract as new yet my tires which I told I would Have a full warranty on because the vehicle was a loaner when the sales rep remembers me asking for new tires when I bought the car yet they did not do that. So now I am sitting here without computer access and I had to purchase my own set of tires and they told me since I fixed one tire and patched it myself that they won’t have to fix it and it doesn’t qualify. So this sucks! More

by ayobanza5 Verified Customer Verified Customer

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I’m very interested they are give me very good deal and good price and they are very good people. good price and they are very good people. More

by melesechufamo Verified Customer Verified Customer

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Unprofessional Behavior in Public Setting During my visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and unacceptable. Vehicle Purchase and Immediate Issues I purchased a car valued at $150,000. Within just four days of ownership, I encountered a significant issue: the battery was dead. Battery Problem at Delivery On the day I took delivery of the vehicle, Mr. Kerr had to use a battery jumper to start the car before I was able to leave. This indicated a potential problem with the battery from the outset. Follow-Up and Lack of Responsibility Four days later, the car failed to start again due to the same battery issue. Upon contacting Mr. Kerr, he instructed me to call GMC and request that they tow the car to the dealership. Mr. Kerr did not accept responsibility for the dead battery. Assignment of Responsibility and Resolution Process Mr. Kerr placed the responsibility for resolving the battery issue on me, sending a text message to communicate this. As a result, I was required to jump-start the car myself and drive 40 miles while concerned that the battery could fail completely during the journey. After repeated requests, a new battery was eventually provided and replaced at my residence, where the vehicle was located. Despite this resolution, I believe the dealership's handling of the situation was inadequate and could have been managed more effectively. Casey Wilson has been great. He has answered all of my phone calls and followed up when he said he would. Casey should get 5 stars on this review, Than you Casey for being a person with integrity. More

by tonylharris Verified Customer Verified Customer

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My service is always quick and the staff is always courtesy. I never have a issue when I come in for service. courtesy. I never have a issue when I come in for service. More

by BGLASS305 Verified Customer Verified Customer

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Service center personnel was friendly with quick service. I ordered some paint and some other things without issue and upfront about cost. Very good experience. I ordered some paint and some other things without issue and upfront about cost. Very good experience. More

by wpjhs Verified Customer Verified Customer

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The repair department is good 👍 but on my next visit , I’m look for excellence I’m look for excellence More

by DSPEIGHT652 Verified Customer Verified Customer

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Everyone was very friendly right when we entered the door at the dealership especially one of the owners and then he put in contact Harvey Jones who took very good care of us before during and after we were at the dealership especially one of the owners and then he put in contact Harvey Jones who took very good care of us before during and after we were purchasing the Chevy 1500 Silverado RST. Thanks to everyone at Buddy Chevrolet More

by richie2848 Verified Customer Verified Customer

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