Jan Ramos

If I could choose ZERO stars I would. BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for BUYER BEWARE: I had the worst possible experience buying a car from Coastal Kia of Wilmington. As a single mom with young kids and little time for shop due to an upcoming trip and current vehicle not reparable. I believe they took advantage of my circumstances along with many other mistreatments during the process. I found a 2020 Kia Telluride at Coastal Kia, but after confirmation and I scheduled appt. it was sold when I arrived an hour later. Despite explaining my preferences and budget, It was suggested that I purchased a 2015 Honda Odyssey with over 120k miles, even being told by Uber "I know you are trying to get out of your mommy era", keep in mind that is what I was driving prior (which was a 2012 w/ 222k miles) and made it very clear I no longer wanted a Van. I was eventually shown a 2020 Kia Sorento, not listed on their site, but it had serious issues, including violent shaking during the test drive. The dealership pressured me to buy it immediately and take it home that night threatening it wouldn't be there if I didn't and waited for them to repair it. The assured me it was just a weight that had fell off the tire, offering IOU repairs but insisting I commit first. I left without buying the car due to the feeling of deceptiveness and fishy facts. After further communication, I was told the car was repaired, It was not a weight but the front CV joints were broken. I agreed to test drive it again, there were still issues. On the test drive I drove it to a mechanic to confirm that the repair was completed correctly due to my uneasy feelings i was being lied to, he did confirm that the Axel and CV joints were repaired. I ended up purchasing the vehicle under pressure, with multiple price discrepancies, terrible communication and poor customer service. Immediately afterward, Like driving it home that same night I purchased it, I faced more issues with the vehicle, including brake and roof noises. I reported it first thing the next morning. When I reached out for help, I was met with disrespect and demeaning behavior from the dealership, further compounding my frustration and feelings of deception with this purchase. I was denied promised paperwork from multi-point inspections to repair paperwork from service department for the axel and cv joints. After agreeing to look at issues the service department advised me there is nothing wring with the breaking system and sent me on my way to an over 1400 mile trip to work it out and then bring back in if it did not correct itself. Only to be denied repairs or help upon my return. I was also misled about financing options told I had no choice but in-house financing, charged daily interest in while I was trying to obtain the payoff letter to transfer to my bank, and had to fight to get the loan corrected which was put in my previous name not my legal name. The whole experience was deceptive, disrespectful, manipulative, and exhausting. *Steven Kramer - Floor Sales Manager, initial contact not helpful and pushover *Uber Hernandez- Finance Manager, intimidator and bully *Jan Ramos - Product Specialist, withholder of financial information *Chad Duke - Product Specialist, dismissive avoider *Tyler Desmarest - Use car Manager, domineering, condescending, interruptive, overbearing and felt very misogynistic or even sexiest. Should I have made this purchase probably NO, was I in a bad spot and needed something urgently for me and my family YES. Lesson learned. I hope no one has to deal with this dealership and these people like I did. Since the purchase I have received 6 emails requesting I leave a review. This is #5 of #6. More

Report | Print

Friendly & VERY competent staff: Had exactly what I needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. needed! 2025 K-4! Affordable & 40 miles per gallon! Jan Ramos is a real Pro & knows his stuff! Will recommend to all my Friends. More

by Peggy Dimartino Verified Customer Verified Customer

Report | Print

Cody did an excellent job assisting us in our search. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. More

by CINDYMENTZ Verified Customer Verified Customer

Report | Print

We had been looking for a reliable car for one of our children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. We had also asked a question in regards to something that wasn't related to any vehicles that we had purchased from them and they still followed up to help us despite it being outside the scope of their responsibility. We definitely would do business with them again. Jan was great to work with. More

by ericp2 Verified Customer Verified Customer

Report | Print

Everyone was very helpful and nice,they quick to help and make sure we're satisfied. make sure we're satisfied. More

by jenniferhall982 Verified Customer Verified Customer

Report | Print

My service advisor, Sam, kept me informed of the update being done on my radio. The service was completed an hour earlier than I expected, and the radio works great! being done on my radio. The service was completed an hour earlier than I expected, and the radio works great! More

by hwaynet01 Verified Customer Verified Customer

Report | Print

Knowledgeable salespeople in a no-pressure atmosphere. They were a pleasure to deal with. Recommended. They were a pleasure to deal with. Recommended. More

by dbschechter Verified Customer Verified Customer

Report | Print

Coastal Kia has a very friendly, attentive and knowledgeable staff. They were all smiling when we walked in, and we were smiling on the way out. We are loving our Kia Sportage! Highly recommend th knowledgeable staff. They were all smiling when we walked in, and we were smiling on the way out. We are loving our Kia Sportage! Highly recommend this dealership. More

by MICHELLEHENRY333 Verified Customer Verified Customer

Report | Print

Worst experience ever purchased a 2015 kia in new jersey no issues trade it in for a new 2025 sportage 4 days later a check engine light . Sales manager said i was to load and pointed me to Service "Sale no issues trade it in for a new 2025 sportage 4 days later a check engine light . Sales manager said i was to load and pointed me to Service "Sales manager Guder Quezada " needs a lesson in manners and training on how to deal with customers once the sale is over. On a good note Tony Kirschner and Jan Ramous where very helpful. Over all worst Sales experience. More

by walterwallace55 Verified Customer Verified Customer

Report | Print

Riley Jan and Ever were amazing! Drove from Myrtle to Wilmington despite having a Kia dealership in Myrtle because the guys were all amazing and top notch. Would buy all future Kia’s Drove from Myrtle to Wilmington despite having a Kia dealership in Myrtle because the guys were all amazing and top notch. Would buy all future Kia’s from Riley and Wilmington Coastal Kia! More

by alexis Verified Customer Verified Customer

Report | Print