Jamie Ruis

It was nice that Genesis of Naples had a concierge service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. More

by tomm5 Verified Customer Verified Customer

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Efficient service, honest opinion about my checkup, good value for the service, excellent service personel value for the service, excellent service personel More

by KMGOODWICHMD Verified Customer Verified Customer

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I had a disappointing experience at the Genesis of Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service proces Naples Service Department , specifically in dealing with Advisor Jamie. From the start, Jaime was unhelpful and dismissive, making the service process frustrating and unnecessarily difficult. I ended up walking out to avoid conflict. To make matters worse, his manager promised to follow up but never did—an outright failure in customer service and professionalism. The only redeeming part of my experience was the Service Director, who responded to my email in a timely and professional manner. Unlike Jamie and his manager, she was apologetic and seemed genuinely concerned about my poor experience. While I appreciate the service director’s efforts, it doesn’t erase the frustration and lack of accountability I faced with the rest of the team. Hopefully this was only a one time experience. Having said that, the buying experience was flawless. More

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JC was very friendly and professional. He got me in and out quickly. We will be back next season He got me in and out quickly. We will be back next season More

by Terrypeglow Verified Customer Verified Customer

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Had an appointment for 12:00. Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited Waited over three hours for an oil change . No one let me know the car was finished. Saw it sitting outside,went to the counter to check out. Waited another fifteen minutes while they tried to find someone to check me out and get my keys. I finally asked a woman setting at another desk if she could please check me out so I could leave. She was very nice and though she couldn't actually check me out she would have someone send me the receipt for the oil change.She kindly gave me my keys and let me get out of there. More

by HAL900GC Verified Customer Verified Customer

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It was great. The service manager knew his job and was very professional. I find him essential The service manager knew his job and was very professional. I find him essential More

by apryan2733 Verified Customer Verified Customer

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On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER Verified Customer Verified Customer

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Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! the scratches on the Drivers side door panel were removed!! More

by jonesnaples Verified Customer Verified Customer

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It always a great experience, great employees very polite and knowledgeable, hey understand my need and concern. I definitely recommend this service center. and knowledgeable, hey understand my need and concern. I definitely recommend this service center. More

by francisroy29 Verified Customer Verified Customer

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