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James Thomas

Overview Reviews (298) Inventory (261)

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James Thomas

Finance Manager

City Volkswagen of Highland

9601 Indianapolis Blvd
Highland, IN 46322

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

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4.8

298 Reviews

I've been in the Auto Industry since 1998 and my passion is providing my clients with the Ultimate Automotive Buying and Ownership experience.

Overview Reviews (298) Inventory (261)

Dealership Experience

3 yrs, 2 mos

Industry Experience

28 yrs, 4 mos

4.8

298 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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298 Reviews of James Thomas

July 30, 2026

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Employee Rating

Lameshia was such a great help, I’m leaving crying happy tears because she did not give up until i was happy ! tears because she did not give up until i was happy ! More

by jadagibbs100

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers, Nick Ferguson

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July 27, 2026

Dealership Rating

Employee Rating

We had an excellent experience buying a CPO VW Taos. We worked with Brian over the phone for a few days before going in person. While at the dealership we worked with Andy. Both of them were excellent t We worked with Brian over the phone for a few days before going in person. While at the dealership we worked with Andy. Both of them were excellent to work with. Andy was patient, courteous, and understanding of our needs the entire time. We highly recommend this dealership. More

by arvinds78

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston, Brian West

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Jul 27, 2026 -

City Volkswagen of Highland responded

It’s great to hear Brian and Andy provided patient and courteous support during your VW Taos purchase. We’re delighted your experience from the initial phone consultations to your in-person visit was seamless. Your recommendation means a lot and we look forward to helping you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 22, 2026

Dealership Rating

Employee Rating

The staff was very accommodating and Lameshia was incredibly patient and responsive throughout the process. incredibly patient and responsive throughout the process. More

by jenellp

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers

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Jul 22, 2026 -

City Volkswagen of Highland responded

Thank you for sharing your feedback. We’re glad our team could accommodate you and that Lameshia guided you so patiently through the used Volkswagen Atlas Cross Sport purchase. Please reach out if we can assist you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 16, 2026

Dealership Rating

Employee Rating

Joe was truly the nicest human I have interacted with. From the bottom up of my heart, thank you for taking your time out of your day to help me make my dream happen! From the bottom up of my heart, thank you for taking your time out of your day to help me make my dream happen! More

by Jacquelynn

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe LeDuc, Daveed Allen

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Jul 16, 2026 -

City Volkswagen of Highland responded

It’s wonderful to hear how Joe’s kindness and attention helped you bring home your Subaru Impreza. Thank you for trusting our team with such an important purchase. We look forward to supporting you again whenever you need us. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 15, 2026

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Employee Rating

The sales representatives were very helpful and professional. I would recommend a friend or two professional. I would recommend a friend or two More

by mlowry64

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers, Nick Ferguson

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Jul 15, 2026 -

City Volkswagen of Highland responded

It’s fantastic to hear our sales representatives were both helpful and professional when you bought your used Volkswagen Tiguan. Thank you for recommending us to friends; we look forward to assisting them as well. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 14, 2026

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Employee Rating

Was treated very well, happy with the overall process and the staff was amazing to work with! the staff was amazing to work with! More

by juanczambrano08

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston

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Jul 15, 2026 -

City Volkswagen of Highland responded

Thank you for sharing your experience. We’re delighted you felt well cared for and found our team so helpful throughout your purchase. Enjoy every drive in your new Volkswagen Taos, and we look forward to assisting you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 09, 2026

Dealership Rating

Employee Rating

The James guy was very rude and made me uncomfortable. I never even met the other guy. I never even met the other guy. More

by SARAH7246

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Joe LeDuc, Clemente Garibay

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Jul 10, 2026 -

City Volkswagen of Highland responded

Sarah, thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 07, 2026

Dealership Rating

Employee Rating

Great deal great value very polite. Fast and accurate service timely and attentive service outstanding Fast and accurate service timely and attentive service outstanding More

by audi357

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Capparelli, Brian West, Joe LeDuc

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Jul 07, 2026 -

City Volkswagen of Highland responded

It’s wonderful to hear that our team provided polite, fast, and precise service for your used Chevrolet Tahoe. We’re glad the deal and value exceeded your expectations. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

July 03, 2026

Dealership Rating

Employee Rating

Everyone in the dealership was friendly and helpful. Would recommend to anyone looking for a VW Would recommend to anyone looking for a VW More

by Strott

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Lameshia Rogers, Chris Smith

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Jul 03, 2026 -

City Volkswagen of Highland responded

It’s wonderful to know our team provided a friendly and helpful experience for you. We’re glad you’re enjoying your new Volkswagen Tiguan and appreciate your recommendation to other VW shoppers. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

June 30, 2026

Dealership Rating

Employee Rating

Andy made what’s usually a stressful process feel effortless. He was patient, knowledgeable, and genuinely helpful from day one through my entire month-long decision process. No matter what question effortless. He was patient, knowledgeable, and genuinely helpful from day one through my entire month-long decision process. No matter what question or concern I threw at him, Andy had answers and solutions. In the end, he delivered the exact car I wanted at a great price. Hands down one of the best car-buying experiences I’ve ever had—I’d go back to Andy in a second and recommend him to anyone without hesitation. More

by kilarson

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Andy Mcquiston

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Jun 30, 2026 -

City Volkswagen of Highland responded

We’re thrilled that Andy could make each step feel effortless and provide answers throughout your month-long decision process. Congratulations on your new Volkswagen Jetta GLI and thank you for recommending Andy to others. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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