James Stecker

Very helpful. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. Very curious. Work completed when promised. Knowledgeable and makes suggestions of what is to come. More

by LUCKY9758 Verified Customer Verified Customer

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Dealership is fine. Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response Service Dept could be improved. Made appt to have oil changed, tires rotated in afternoon thinking AM rush would have passed. Gave positive response when questioned whether we would be waiting. Received video in error of vehicle checked in ahead of mine within 25 minutes of arriving. Finally received video of my vehicle review an hour later, but did not get out for additional 45 minutes - total of 2-hr wait. Entirely too long. Please improve on this aspect. Otherwise actual service is good but something should be done to shorten wait time especially for waiting customers. More

by BPOWER5548 Verified Customer Verified Customer

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Every experience I’ve had at Jim Ellis Buick has been stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! stellar. Everyone is kind, helpful, and genuine. I’m definitely a lifetime customer! More

by lyot21 Verified Customer Verified Customer

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my appt was made for the following Saturday, James took care of me so I didn't have to return the next weekend. He was very thoughtful care of me so I didn't have to return the next weekend. He was very thoughtful More

by BKENNEDY2010 Verified Customer Verified Customer

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Always great and working with Sami is why we will continue to go back to Jim Ellis for all our vehicle needs continue to go back to Jim Ellis for all our vehicle needs More

by BOMILES18 Verified Customer Verified Customer

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I have been going here for 6 yrs. The team is always professional and thorough -I highly recommend The team is always professional and thorough -I highly recommend More

by liztsponseller Verified Customer Verified Customer

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Great experience! Service was done professionally and quickly. Very comfortable waiting room too. A PLUS service department! Service was done professionally and quickly. Very comfortable waiting room too. A PLUS service department! More

by Marc Verified Customer Verified Customer

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Very good service. And the video was a nice surprise and detailed. Very satisfied. I would recommend to everyone. And the video was a nice surprise and detailed. Very satisfied. I would recommend to everyone. More

by JONES.JR5 Verified Customer Verified Customer

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I had a coupon for a reduced price oil change of $69I was told regular price was $89.My bill only shows a discount of $12.74, which I should have questioned before leaving. The wair was longer than anticipat told regular price was $89.My bill only shows a discount of $12.74, which I should have questioned before leaving. The wair was longer than anticipated. Although I don't usually eat snacks while waiting, many took advantage of the basket of snacks, which has now been replaced with a vending machine. That's sad. The in take staff member was pleasant. More

by JOANOKELLEY Verified Customer Verified Customer

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Great bunch of people very courteous and very helpful , yes I would recommend them to anyone yes I would recommend them to anyone More

by BLACKBIRD70000U Verified Customer Verified Customer

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