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James Stecker
James Stecker at Jim Ellis Buick GMC Mall of GA
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James Stecker

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
270 Reviews

Dealership Experience

7 yrs, 3 mos

Industry Experience

9 yrs, 8 mos

4.6

270 Reviews

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270 Reviews of James Stecker

November 17, 2024

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Employee Rating

Staff was polite , and professional and courteous. They explained the work completed and the work that was upcoming More

by THE_MEEKS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 21, 2024

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

November 15, 2024

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Employee Rating

Literally everything you need from a service department. Easy, fast, friendly. I love them here. More

by MARGARITA.S.VALDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Melissa Toole, Charles Prayor, Tom Floystrop

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Nov 19, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

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Employee Rating

Clean, professional and nice. Everyone was awesome. Just not a fan of my Service person. Vehicle sat for over 30 min and he was no where to be found. More

by Will7260
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Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 07, 2024

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Employee Rating

I was very happy with the service I received. I will bring my truck back. More

by RUSTY.KEPLEY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2024

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

November 01, 2024

Dealership Rating
Employee Rating

Not the best recent experience …might be going to another location for services and future car purchasing. More

by Guilbeauty97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ron Gay, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose, Melissa Toole, Charles Prayor, Tom Floystrop

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Nov 15, 2024

Jim Ellis Buick GMC Mall of GA responded

We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (770) 872-0884 so we can work towards a solution. Thank you and have a great day.

October 31, 2024

Dealership Rating
Employee Rating

It was my pleasure to have James as my Service Advisor, excellent service and great knowledge. More

by Sharlottgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

October 31, 2024

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Employee Rating

The service rep was nice and the service was done within the promised timeframe and car was returned clean. More

by Ganesh_saravanan
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Jim Ellis Buick GMC Mall of GA responded

We're glad everything was completed quickly and to your satisfaction!

October 29, 2024

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James really went above and beyond to ensure we were happy, which was not easy. More

by tognersquad
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 02, 2024

Jim Ellis Buick GMC Mall of GA responded

We're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 25, 2024

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Employee Rating

Terrible customer service and prices I will not recommend anyone to come and do business with this location More

by SHANEANT78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

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Nov 02, 2024

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 09, 2024

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Employee Rating

Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. More

by carranza2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 13, 2024

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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