James Kim | Page 3

Everything was done efficiently and I got what I asked for it. Thank very much. for it. Thank very much. More

by lzora2000 Verified Customer Verified Customer

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Good salesperson as James did a good job. The rest of the sales team I don’t know. The rest of the sales team I don’t know. More

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Professional, friendly staff. Appreciated all the assistance with my lease purchase. I would prefer to have the car to be cleaner when delivered to me. I had to have the car detai Appreciated all the assistance with my lease purchase. I would prefer to have the car to be cleaner when delivered to me. I had to have the car detailed professionally because it was not it my liking. More

by EDWARD1892 Verified Customer Verified Customer

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Great experience as always! Great customer service, from the greeters, to sales, to financing, to service! James Kim is very knowledgeable and professional. Amie Gasabyan is the Great customer service, from the greeters, to sales, to financing, to service! James Kim is very knowledgeable and professional. Amie Gasabyan is the best at the Service Department! More

by VARELAJR Verified Customer Verified Customer

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James was very knowledgeable and helpful. The sales transaction was stress free. I would recommend him highly The sales transaction was stress free. I would recommend him highly More

by GHAZFA5 Verified Customer Verified Customer

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Having just bought a new iX at Pacific BMW in Glendale, Ca, my experience with James, Bob and Ray was beyond great! The professionalism, careful attention to my need to not waste time and get to the nitty Ca, my experience with James, Bob and Ray was beyond great! The professionalism, careful attention to my need to not waste time and get to the nitty gritty was fantastic! Ray, who knew me and my son from many years ago at a different and competing Brand, remembered us the minute we walked in the door. Bob and James went to bat for me on helping me to acquire the car at the price I wanted and James was excellent and took his time upon our taking possession of the car, to make sure we were all set up and understood the features we were acquiring with the vehicle. Last year we bought an X5 at another dealership and the experience was like night and day. I would strongly suggest you visit James and/or Bob when next looking to buy a BMW. I don't think you'll be disappointed! More

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have a lots of car to choose. James is patient working with us. paperwork takes short time James is patient working with us. paperwork takes short time More

by roger43 Verified Customer Verified Customer

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James Kim and Thomas Kamenos were very professional, caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. More

by HWSHIN Verified Customer Verified Customer

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Stay away. Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of a Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of accountability. Reading other reviews it appears that others have had similar experiences to mine. Pacific BMW gladly wasted 8 hours of our time (and 250 miles of driving) by having a "change of heart" last minute after an agreement was already reached days ahead and reiterated the day of.   Here is a summary of my experience: I inquired about a preowned X5 that matched the specs we had been searching for. This dealership is located +3 hours away from where I live and was slightly more expensive than a local option that I also considered.  To avoid wasting time I asked to negotiate the deal ahead of time and made an offer that was a few percent below asking.  Mr. Kim said he would confirm if it was acceptable with his manager.  The following day Mr. Kim returned the call and said that the offer was acceptable and we arranged to meet at the dealership the following day to complete the purchase.  In conjunction with this, and per Pacific BMW's instructions, I submitted a credit application, to put the car on hold. The day we went to the dealership, went for a quick test drive, indicated that we wanted to proceed with the purchase. Mr. Kim presented the purchase agreement that reflected to original asking price but crossed this out and reassured that the negotiated price was valid, and he was waiting for the acting sales manager (Thomas Kamenos) to authorize the price since it was co-signed by another sales manager the previous day. We waited for approximately 15 min and Mr Kim returned saying that they were unable to get a hold of the other sales manager, who was off, but again reassured that there would not be any issues.  There were some repairs that needed to be completed so we already established that we were not leaving with the car that day, Mr Kim said we could leave and the paperwork/payment could be completed later in the day remotely.  We made a handshake agreement and left.   While halfway through the 3 hour drive home, Mr Kim called and said that Pacific BMW could no longer honor the deal but that it was still available at the full asking price.  Naturally, I was in shock and explained all the reasons this was not okay and we already agreed on the terms.  Mr Kim agreed but apologized, both on the phone and in text messages, citing that there was "miscommunication" between Mr Kamenos and the other sales manager. A few minutes later Mr Kamenos called as well.  He was extremely dismissive indicating that despite what Mr Kim verbally agreed to, without a written contract such offer is not binding. All of this is documented in emails, texts, recordings. More

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The process was very quick and very smooth! Very easy to deal with and I would highly recommend. Very easy to deal with and I would highly recommend. More

by jasonlcohen Verified Customer Verified Customer

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