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James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
499 Reviews
4.7

499 Reviews

Write a Review

499 Reviews of James Freel

March 21, 2026

Dealership Rating
Employee Rating

Crest Cadillac, Bret Bonin and Caleb Brosin (GSM) delivered the Crest experience. Excellent communication and easy, flawless sales & finance process. Wife loves her new Escalade. More

by Kevin H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Bret Bonin

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March 15, 2026

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Employee Rating

Customer service is the best in north Texas, Juda is a great person to work with when purchasing a car. Service area is excellent also. More

by JEFFPK223
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin, Juda Shamay

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February 26, 2026

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Employee Rating

We purchased a used 2022 Escalade and after service turned out to look like new. Corey was the best sales we have ever worked with. More

by JBOWENTX1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Isaac , Schuyler Crouch

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December 26, 2025

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Employee Rating

Someone stole my Handicap card out of my Escalade. Other than thievery it was fine More

by BEN.FRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris in service was very patient and knowledgeable. Good attitude

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Dec 26, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

December 23, 2025

Dealership Rating
Employee Rating

I’ve always received great service at Crest Cadillac. They’ve taken great care of all of my cars. More

by rsn32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Oldham

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Dec 29, 2025

Crest Cadillac responded

Thank you for your review, rsn32. We're delighted to hear about your consistently excellent service experience and appreciate your continued trust in our team at Crest Cadillac.

December 22, 2025

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Employee Rating

Brian at Crest Cadillac is the best! Would not go anywhere else! My car is always serviced on time and he is trustworthy and knowledgeable. Thanks. More

by lisabshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian

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Dec 29, 2025

Crest Cadillac responded

Thank you for the amazing review! We're thrilled that Brian and Johnny consistently deliver exceptional service. Your loyalty means the world to us, and we look forward to serving you for years to come!

December 21, 2025

Dealership Rating
Employee Rating

Monica provided good customer service while the service center was very busy when I was there. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica

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Dec 29, 2025

Crest Cadillac responded

We are excited to hear about your wonderful experience with our team. It means so much to know that you received excellent service even during our busiest times. Our staff works hard to ensure every customer feels valued and well-cared for, regardless of how hectic things may get. Your recognition of the quality service you received truly brightens our day and motivates us to continue delivering the exceptional experience that we are known for. We appreciate you taking the time to share your positive experience with others.

December 18, 2025

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Employee Rating

Had a very good experience,and they did very good work and fast they even clean and washed my car. More

by CALVINCLARK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Schuyler Crouch

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Dec 22, 2025

Crest Cadillac responded

Thank you for the wonderful feedback! We're thrilled you were satisfied with our quality work and quick service. We're glad you appreciated the extra care we took in cleaning and washing your vehicle. Your positive review motivates our team to continue providing exceptional service. We look forward to serving you again!

December 17, 2025

Dealership Rating
Employee Rating

My experience with Crest Cadillac, Greg Vetrano, and James Freel couldn’t have been better! They picked up my car, fixed it, and delivered back in perfect condition. More

by MIKEH100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 16, 2026

Crest Cadillac responded

Thank you for your fantastic review! We are so pleased to hear that your experience was seamless and that you were happy with our pickup and delivery service. Providing convenient, high-quality care for your vehicle is our priority, and it is wonderful to know that Greg and James hit the mark. We will be sure to share your kind words with them—they will be thrilled to hear that you are satisfied with the results. We appreciate your business and look forward to serving you again!

Dec 17, 2025

MIKEH100 responded

Excellent dealership and service department

December 17, 2025

Dealership Rating
Employee Rating

Excellent service person very courteous and helpful definitely will recommend this dealer for service and maintenance More

by ReneIsip
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2025

Crest Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with our courteous service team. We appreciate your recommendation and for choosing Crest Cadillac for your automotive needs.

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