Corey was amazing.
However, there was trash left in my refrigerator, and someone’s toll tag was still on my windshield. My “new” car had over 500 miles on it. I’ve boug
However, there was trash left in my refrigerator, and someone’s toll tag was still on my windshield. My “new” car had over 500 miles on it. I’ve bought a used Cadillac with less miles than my “new” one.
Also, upon further looking, it looks like someone also ate some sort of sticky Asian snack in the passenger seat. There was sticky residue left in the door pocket with a torn label stuck to it. Not sure what the snack was, because the label was in a foreign language.
I do not think that salesmen or anyone should be able to drive a $188k car around town. But to trash it up and someone not even catch that. It also had sticky spots around the cup holders on the carbon pieces so it blended in and was unnoticeable. But it definitely should have been cleaned thoroughly before handing it over to us. I was highly disappointed. But that had nothing to do with Corey. He was awesome!
Oh, and the chick in finance kept telling my husband he couldn’t refinance the vehicle for at least 10 months so it wouldn’t hurt his credit… but he owns his own home, we have over 10 vehicles, and just financed a $188k Escalade, I’m pretty sure he didn’t need financial advice from this lady. We refinanced it the following Monday with an interest rate that was 1/2 of the one we got at the dealership.
Just do better, y’all.
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by Madeleine Crow
Verified Customer
Verified Customer
Jul 16, 2026 -
Crest Cadillac responded
We are sorry to hear that your experience did not meet your expectations, Madeleine. The condition you described upon receiving your vehicle is something we take seriously, and we understand your disappointment. This falls short of the standard we want every customer to experience, and we hear your concerns. It is great to know that Corey made a positive impression, and we will be sure to pass that along to him. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Caleb Brosin at CBrosin@vtaig.com so we can discuss this further.
Good overall.
Corey was very friendly and polite. There were additional charges not listed on CarGurus even thought it said including dealers fees and we were told
Corey was very friendly and polite. There were additional charges not listed on CarGurus even thought it said including dealers fees and we were told the work was already performed. The only additional problem was a lengthy wait to complete the transaction and they couldn't take payment the way our lender sends payments (via wire) and so that caused additional delays. We ended up spending 4 hours on what should've taken 1 hour. Everyone at the dealership was friendly.
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by GARY@TOWKINGWACO.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Jun 25, 2026 -
Crest Cadillac responded
Thank you for sharing your experience with us! We are glad to hear that the team made a positive impression and that you found everyone to be friendly and welcoming throughout your visit. It is wonderful to know that your overall experience was a good one.
We appreciate you highlighting the concerns around the additional charges, the wait time, and the payment process. Your feedback is genuinely valuable, as it helps us continue to improve the experience we provide to our customers. We hope to have the opportunity to serve you again in the future, and we trust that your next visit will be even smoother from start to finish.
User friendly!
Personable! They work to get to know the Clients needs to provide best possible feedback.
Personable! They work to get to know the Clients needs to provide best possible feedback.
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by STASIEB
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Jun 25, 2026 -
Crest Cadillac responded
We are absolutely thrilled to hear about your experience with us! Knowing that our team took the time to truly understand your needs and provide personalized feedback means a great deal to us. That is exactly the kind of service we strive to deliver to every client who walks through our doors.
Thank you so much for taking the time to share your kind words. We look forward to welcoming you back and continuing to provide you with the attentive, client-focused experience you deserve.
They made it quick and easy buying process with no
haggling or hidden fees. Corey and Josh were great to work with
haggling or hidden fees. Corey and Josh were great to work with
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by CHRISTOPHERCOURTPRESCOTT
Verified Customer
Verified Customer
Jun 11, 2026 -
Crest Cadillac responded
We are overjoyed to hear about your positive experience with our team! It's wonderful to know that Corey and Josh provided you with exceptional service and made your car buying process smooth and straightforward. We truly value customers like you who take the time to share their feedback.
Your comments about our transparent approach with no haggling or hidden fees reflect the honest and professional service we strive to deliver every day. Thank you for choosing Crest Cadillac, and we hope you enjoy your new vehicle for many years to come.
Great service and great deals!
I would highly recommend Crest Cadillac to my family and friends.
I would highly recommend Crest Cadillac to my family and friends.
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by denisethomasduplessis504
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad you had a great experience and appreciate your recommendation. We look forward to seeing you again at Crest Cadillac.
The salesman were understanding, friendly, and genuinely
trying to find me a vehicle that I would like.
trying to find me a vehicle that I would like.
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by jan3red
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad the team was friendly, understanding, and helpful in finding the right vehicle for you. We appreciate your trust and look forward to seeing you again.
We purchased a used 2022 Escalade and after service
turned out to look like new. Corey was the best sales we have ever worked with.
turned out to look like new. Corey was the best sales we have ever worked with.
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by JBOWENTX1
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad your Escalade looked like new after service and that Corey provided such a great experience. We appreciate your trust and look forward to working with you again.
Great customer service and met my needs.
Happy to refer or repeat business. Great experience
Happy to refer or repeat business. Great experience
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by ANNETTECMORRIS912
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your kind feedback. We’re glad you had a great experience and that your needs were met. We appreciate your support and look forward to working with you again.
Worked well with us in buying a car from out of state.
Will buy from them again.
Will buy from them again.
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by GREYWOLF0
Verified Customer
Verified Customer
Apr 20, 2026 -
Crest Cadillac responded
Thank you for your feedback. We’re glad we could make your out-of-state purchase smooth and easy. We appreciate your trust and look forward to working with you again.
I had an outstanding experience working with Corey at
Crest! From start to finish, he was friendly, approachable, and genuinely had my best interests in mind. He moved quickly without ever rushing, was c
Crest! From start to finish, he was friendly, approachable, and genuinely had my best interests in mind. He moved quickly without ever rushing, was completely transparent throughout the process, and made the whole car-buying experience smooth and stress-free. Corey is the kind of salesperson who actually cares, and it shows. I can’t recommend him highly enough!
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by BRIANFPERKINS97
Verified Customer
Verified Customer
Other Employees Tagged:
Corey Isaac
Dec 29, 2025 -
Crest Cadillac responded
Thank you for the wonderful feedback about Corey! We're thrilled he provided such exceptional service and made your car-buying experience smooth and stress-free. His genuine care for customers is exactly what we strive for at Crest Cadillac. We appreciate you sharing your positive experience!
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