Very courteous and prompt attention to the servuce
appointment by the dealership. The appointment went as planned
appointment by the dealership. The appointment went as planned
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by RAJESHMUTHUKRISHNAN
Verified Customer
Verified Customer
Service Price Transparency
Dec 22, 2025 -
Crest Cadillac responded
Thank you for the positive feedback about our courteous service team and prompt attention during your appointment. We're pleased everything went as planned and appreciate you choosing Crest Cadillac.
Everything was very good the service was great, and the
car was in excellent condition
car was in excellent condition
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by KURFATSION
Verified Customer
Verified Customer
They were very cordial and respectful of my time.
My car servicing was completed when promised and had an overall great experience.
My car servicing was completed when promised and had an overall great experience.
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by SMULLINSMBA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ty King
Dec 22, 2025 -
Crest Cadillac responded
We genuinely appreciate your kind words about our team's approach to customer service. It means so much to hear that our staff treated you with courtesy and respect throughout your visit. We understand how valuable your time is, and we're pleased that we could honor our commitment to complete your vehicle service as scheduled. Your positive feedback about having such a wonderful experience with us truly brightens our day. We look forward to continuing to provide you with the same level of excellent service.
Fast service and great service advisor.
Ty does a great job taking care of his customers.
Ty does a great job taking care of his customers.
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by ABB7088
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ty King
Dec 22, 2025 -
Crest Cadillac responded
We greatly appreciate your wonderful feedback about the efficient service you received. It's fantastic to hear that your service advisor provided such excellent care and attention. We're delighted that you experienced the quality support that makes a real difference for our customers. Thank you for taking the time to share your positive experience with us.
Took too long for a simple oil change, added 3% free for
credit card, loners not available, waiting area didn't mark decaf vs. regular coffee, only two tea packs both green tea no herbal teas to chose from
credit card, loners not available, waiting area didn't mark decaf vs. regular coffee, only two tea packs both green tea no herbal teas to chose from for people who must avoid caffeine, not even a small cookie available at this so called "luxury car" dealership . Oily spot on outside front window. Sticker for next oil change put in drivers line of vision at top.
Asked that air be added to tires which wasn't done as requested.
I could go on but ... it point is poor customer service experience. It does seem the oil change was done correctly.
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by JFDELLEROSE
Verified Customer
Verified Customer
Service Price Transparency
Dec 13, 2025 -
Crest Cadillac responded
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
I was very happy with the service.
The service advisor was very helpfull. The service to my car was perfect
The service advisor was very helpfull. The service to my car was perfect
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by ARALMANZA01
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2025 -
Crest Cadillac responded
We are ecstatic to hear about your positive experience with us! Your satisfaction with the service you received means everything to our team. It's wonderful to know that our service advisor provided you with the helpful assistance you needed and that the work completed on your vehicle met your expectations perfectly. We truly value customers like you who take the time to share their experience, and we look forward to continuing to provide you with exceptional service in the future.
Repairs were completed in a timely manner and the
communication between them and Toyota was good as well.
communication between them and Toyota was good as well.
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by coreys68
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2025 -
Crest Cadillac responded
We are overjoyed to hear about your positive experience with our repair services. Your feedback about the timely completion of your repairs means a great deal to us. We understand how important clear communication is, and we're pleased that our coordination with Toyota met your expectations. Thank you for taking the time to share your experience - it truly helps us continue providing the quality service our customers deserve.
Broke car during oil change, didn't take responsibility
for the break and wanted to charge me to fix their break. Had it towed elsewhere to be fixed.
for the break and wanted to charge me to fix their break. Had it towed elsewhere to be fixed.
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by kyle
Verified Customer
Verified Customer
Service Price Transparency
Dec 11, 2025 -
Crest Cadillac responded
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Monica is fantastic and thorough.
Cadillac has the best service of I’ve ever experienced by far.
Cadillac has the best service of I’ve ever experienced by far.
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by DAWSONCAROL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Caleb Brosin
, Schuyler Crouch, Monica
Dec 17, 2025 -
Crest Cadillac responded
We are utterly delighted to hear about your exceptional experience with our team. Your recognition of the thorough and fantastic service you received truly means the world to us. It brings us great joy to know that our commitment to providing outstanding customer care has made such a positive impression. We take immense pride in delivering the level of service excellence that sets us apart, and your feedback reinforces our dedication to maintaining these high standards. Thank you for taking the time to share your wonderful experience.
Everything was done on time and to my satisfaction.
Definitely would recommend using Crest Cadillac.
Definitely would recommend using Crest Cadillac.
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by GP
Verified Customer
Verified Customer
Service Price Transparency
Dec 17, 2025 -
Crest Cadillac responded
We are ecstatic to hear that your service experience met your expectations with timely completion and satisfactory results. Your recommendation means everything to our team. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
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