Jake Degenhardt | Page 18

Blessed experience! Jacob and Joe were great at helping me and my family find a new car! We didn't expect to even qualify for one. Friendly and caring! They were knowledg Jacob and Joe were great at helping me and my family find a new car! We didn't expect to even qualify for one. Friendly and caring! They were knowledgeable and kind. More

by rossleejennifer Verified Customer Verified Customer

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Late fall oil change My experience with at Kia was great awesome. The staff was nice and friendly. The service was quick and very much to the point. Nice My experience with at Kia was great awesome. The staff was nice and friendly. The service was quick and very much to the point. Nice More

by LIZMCFOWLAND Verified Customer Verified Customer

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Inexperienced Salesmen Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of t Not a recommendable dealership from my experience during my recent visit five days ago. My salesman was condescending and not a good presentation of the Lou Fusz brand. I found a pre-owned vehicle online, I walked in he was friendly and I informed him of what I want to see. He had someone pull the vehicle around and everything started off in a good fashion. When it came to specific questions he wasn’t able to answer several with out going to his manager, so I asked him how long he has been a salesmen. He said a month, and later said three months. I was fine with his first answer, because everyone starts somewhere and I am a manager in guest servives so I am patient and understanding to work with any level of knowledge. Everyone has been new at their job before, so I said he’s nice enough and my first impression was enough to proceed. I asked him to check and see whether there was any option to go lower on the price, he answered without hesitation it’s priced to sale. He said we aren’t wasting money here or tryinh to give away anything free, that threw me for a loop because I’m the customer and that response was simply unprofessional. To tell a potential customer looking to spend money, we aren’t looking to negotiate whatsoever in the car sailing business. As a consumer and have purchased 4 vehicles before this one, I’m knowledgeable enough to know they can always offer something. I told him it’s just a question so he could at least ask, they were firm on the price but waived the application fee of $199. Which was perfectly fine with me, as long as I felt like I was getting a good deal. He started showing a lack of knowledge, when my boyfriend asked him to have the battery in the pre-owned vehicle looked at or possibly replaced. There was large amounts of corrosion visibly showing, which can quickly eat at the wires and cause major problems. His immediate answer was “No”, we’ve had the car for two months already once again we aren’t in the business to keep wasting money. He spoke with his manager and they prepared to take the car back to the shop. When they service team member went to start the vehicle, it wouldn’t power on to start up. They had to replace the battery with a brand new one after 10min of looking under the hood. I was already on edge for his attitude earlier with the price, so I was completely dissatisfied now with his lack of consideration to ensure we were happy with our purchase. Long story short we finished the deal after 5 hours and a struggle of empathy with our salesman Jake. More

by TISHAH314 Verified Customer Verified Customer

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Wonderful Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left wit Even though I was the for around 5 hrs, everybody was very attentive and apologetic about the wait and in the end everything worked out and I left with my New Car!! More

by rogers6740 Verified Customer Verified Customer

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Wonderful experience I visited Lou Fusz to buy a new car. I have spent a great deal of time in other dealerships, as both an employee and a consumer, and this was by far t I visited Lou Fusz to buy a new car. I have spent a great deal of time in other dealerships, as both an employee and a consumer, and this was by far the best experience I've had. The staff at Lou Fusz demonstrated transparency, respect for my time, cordiality, and very low pressure. I feel like the price I paid for my new car, my trade-in value, my interest rate, and the cost of my finance add-ons were all fair and reasonable. I definitely intend to refer friends and family, and will myself return when its time to trade again. More

by KND Verified Customer Verified Customer

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Very efficient Satisfied with the professionalism of the service department and staff as a whole. Didn't have to wait a long time for my vehicle and the courtesy car Satisfied with the professionalism of the service department and staff as a whole. Didn't have to wait a long time for my vehicle and the courtesy car wash. More

by ARAMINTAYATES Verified Customer Verified Customer

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Best car buying experience ever They were fast easy and very helpful. They didn't just want to sell you a car they wanted to sell you the car you wanted. I had Jacob Degenhardt as my They were fast easy and very helpful. They didn't just want to sell you a car they wanted to sell you the car you wanted. I had Jacob Degenhardt as my sell assistant and he made the whole car buying process painless and overall a great experience. This is my first car from them but a week before my fiancee bought a car and we couldn't be happier with both our purchases. I can't wait to recommend them to my friends. More

by TerronMoore13 Verified Customer Verified Customer

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Excellent and caring I have been with Lou Fusz for ten years. They are very friendly and helpful. I would recommend them to all of my family and friends. Awesome job. Tha I have been with Lou Fusz for ten years. They are very friendly and helpful. I would recommend them to all of my family and friends. Awesome job. Thanks More

by AJONES4223 Verified Customer Verified Customer

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Great and helpful I had not talk to anyone before coming in that day. Jake was so nice and helpful! He worked with me to get me the best deal that I felt comfortable wi I had not talk to anyone before coming in that day. Jake was so nice and helpful! He worked with me to get me the best deal that I felt comfortable with! I truly love my car and my experience overall was great! More

by EHARRIS2120 Verified Customer Verified Customer

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Great Dealership Our salesman Jake Degenhardt was wonderful. No pressure. Listened to what I wanted and found me my perfect car!! Even the paperwork went pretty quickl Our salesman Jake Degenhardt was wonderful. No pressure. Listened to what I wanted and found me my perfect car!! Even the paperwork went pretty quickly. More

by SHER333 Verified Customer Verified Customer

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