Jairo Gutierrez
Jairo Gutierrez at INFINITI Roseville

Jairo Gutierrez | Page 2

Service Consultant

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.9
106 Reviews
4.9

106 Reviews

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106 Reviews of Jairo Gutierrez

March 14, 2026

Dealership Rating
Employee Rating

Very prompt service. Service advisor very helpful. vehicle was ready in the time that was promised. More

by YANEZ.FRANK
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

INFINITI Roseville responded

Frank, Thank you for the kind words about your time with Jairo. We truly appreciate your business.

March 07, 2026

Dealership Rating
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I was greeted by all staff members with a smile. Everyone was professional and courteous. Site was clean. I wanted to do business there. More

by VINCENT.ARAGON
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Service Time
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Recommend Dealer
Yes
Mar 09, 2026

INFINITI Roseville responded

We’re so happy to hear our team welcomed you with a smile and made such a great first impression. We’d love to see you again!

February 21, 2026

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Good overall service. Hard to reach service advisor at times, bit it was the holidays so understandable.Had to return for additional service but they took very good care o More

by russhunt46
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2026

INFINITI Roseville responded

We’re so glad you felt well taken care of and appreciated the professionalism of our team. We understand the holidays can make communication a little more challenging, and we truly appreciate your patience. Thank you for trusting INFINITI Roseville with your vehicle.

February 02, 2026

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Super awesome service. Miguel was the best. Provide process of service all the time and was very knowledgeable More

by MARIA T
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Recommend Dealer
Yes
Feb 02, 2026

INFINITI Roseville responded

We’re so happy to hear Miguel took such great care of you and kept you informed throughout the service process. Thank you for trusting us with your vehicle!

January 30, 2026

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The service department was careful to explain the work that needed to be done. When the repairs couldn’t be completed in one day they provided an amazing loaner vehicle. It was a pleasant experience. Jair More

by Perry G
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Recommend Dealer
Yes
Jan 30, 2026

INFINITI Roseville responded

We’re so happy to hear Jairo took great care of you and kept you informed throughout the whole service visit. We truly appreciate your business and the 5-star review!

January 19, 2026

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I like this dealership I trust they are honest and always keeps you update on your vehicle when in the shop. More

by WPASSERO
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Sam Cruz , Matthew Berry

Jan 26, 2026

INFINITI Roseville responded

Thank you for taking the time to share your positive experience. We truly appreciate your trust and kind words!

January 02, 2026

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I like the valet service so one doesn't have to sit at the dealership for quite a while as I have done before. More

by JAM6060
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Recommend Dealer
Yes

Other Employees Tagged: Alyssa Ussery

Jan 06, 2026

INFINITI Roseville responded

Jam, Thank you for the 5-star review! We’re glad our valet service made your visit more convenient and saved you time. We appreciate your patronage!

December 30, 2025

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Employee Rating

Dealership staff friendly and accommodating. The only issue I have is that they should be open to all Insurance companies settlement payments. Also timely updates on repair timetable. More

by aldonispeterson
Service Price Transparency
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Recommend Dealer
Yes
Dec 31, 2025

INFINITI Roseville responded

Aldonis, thank you for the review and for choosing us. We’re glad Jairo Gutierrez and the team took good care of you. We hear you on insurance settlement payments and clearer, timelier updates on the repair timeline - that feedback is fair, and we’re addressing it with our team. If you’re open to it, please call Michael Jefferies, Service Manager at 916-770-8400 if you have any additional feedback to help us improve.

December 21, 2025

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Employee Rating

My experience with Roseville Infiniti service advisors had been professional, knowledgeable and courteous. With all my visits from simple routine maintenance to extensive repairs I received their persona More

by EDD.MICHAEL
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Dec 22, 2025

INFINITI Roseville responded

Thank you for taking the time to share your experience! We’re delighted to hear that our service team has consistently provided professional, knowledgeable, and courteous care. We’ll be sure to pass along your special thanks to Jairo, he’ll be thrilled to know his assistance made a difference. Your trust and loyalty mean a lot to us, and we look forward to continuing to take care of your vehicle for years to come!

December 17, 2025

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Employee Rating

Customer service was friendly and courteous but service was not able to determine cause of issue. Second time in shop More

by tomcollopy
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Recommend Dealer
No
Dec 26, 2025

INFINITI Roseville responded

Tom, thank you for taking the time to leave a review. We’re glad to hear Jairo provided friendly, courteous service, but we understand how frustrating it is when an issue can’t be diagnosed - especially on a second visit. Because the concern appears to be intermittent, we weren’t able to replicate it in the shop during your appointment. If you find you experience the issue again, please do not hesitate to come in right away so we can experience it in real time and pinpoint the cause. You’re welcome to stop by with no appointment if it occurs again. If you have any further questions don't hesitate to reach out to our Service Manager, Michael Jefferies at 916-770-8400

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