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Miguel Prado
Miguel Prado at INFINITI Roseville

Miguel Prado

Service Consultant

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.5
17 Reviews
4.5

17 Reviews

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17 Reviews of Miguel Prado

May 04, 2026

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Friendly and informative staff make visiting here not such a bother. Some free snacks, but ran out too soon. More

by Jessica
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Recommend Dealer
Yes
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May 05, 2026

INFINITI Roseville responded

Jessica, We’re so glad to hear our team made your visit friendly and informative! We appreciate the note about the snacks as well—we’ll keep that in mind. Thank you for choosing INFINITI Roseville and we look forward to seeing you again.

May 02, 2026

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I came in to get my 2011 G 37 radio reprogrammed, Miguel and the guys at the shop were awesome More

by Ethan carroll
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

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May 04, 2026

INFINITI Roseville responded

We’re so happy to hear Miguel and the team took great care of you and that your visit went smoothly. Thank you for choosing INFINITI Roseville. We look forward to seeing you again.

April 29, 2026

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You are attended to when arriving in really a brief time. The wait was just as they promised and everyone was professional and courteous. More

by LADYLAWMAN13
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Yes
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Apr 30, 2026

INFINITI Roseville responded

We’re so happy to hear you were taken care of quickly and that everything went as promised. It means a lot to know our team made your visit smooth and welcoming. Thank you for choosing INFINITI Roseville, we’re always here for you!

April 27, 2026

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Employees were very friendly and a tentative to my concerns. Work was prompt and I was happy with what they did. More

by Zoomer612
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Yes
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Apr 27, 2026

INFINITI Roseville responded

We’re so happy to hear our team was friendly and attentive to your concerns! It’s great to know you were pleased with the prompt service and your overall experience. Thank you for choosing INFINITI Roseville, we’re here whenever you need us!

April 25, 2026

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The service advisor did not disclose that they was a $250 diagnostic charge. The actenuator was failing in the rear driver's side passenger door. What diagnostics were required. I figured it out and told More

by LYN HOLT
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Recommend Dealer
No
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Apr 27, 2026

INFINITI Roseville responded

Lyn, thank you for taking the time to speak with us directly about your visit. We appreciated the chance to walk through the repair with you and explain the actuator replacement. As mentioned, while it's a small-looking component, it's an actual door motor assembly, which is reflected in the parts cost. We're glad we were able to come to a resolution together and we look forward to seeing you on May 5 to take care of your rear brakes. Thank you for giving us the opportunity to continue earning your business.

April 24, 2026

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good customer service people in the front are helpful with all the questions you have !! More

by angelcuevas418
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Yes
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Apr 24, 2026

INFINITI Roseville responded

We’re so happy to hear our team provided a great customer service! It’s wonderful to know the front team was helpful and able to answer all your questions. Thank you for choosing INFINITI Roseville!

April 16, 2026

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Nice and caring people. Great customer service and they take really good care of your car. More

by Stoddard7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Buscaglia, John Driebe, Nadine Dillman, Dan Chastain, Jairo Gutierrez, Sam Cruz, Mike Ridge, Danny Haines, Michael Jeffries

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Apr 16, 2026

INFINITI Roseville responded

We’re so glad to hear you experienced great customer service and felt well taken care of. It’s wonderful to know our team made a positive impression. Thank you for choosing INFINITI Roseville.

April 08, 2026

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Appreciated being scheduled on a busy day as I was leaving out of town will be back as usual and love the information about care for car More

by SHARONBM23
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

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Apr 09, 2026

INFINITI Roseville responded

We’re so happy we could accommodate you on a busy day, especially with your upcoming travel. It’s great to hear you found the information about caring for your vehicle helpful. We truly appreciate your loyalty and look forward to seeing you again.

April 07, 2026

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Really Liked Miguel. He was easy to deal with and was thorough in his service explanations. More

by THUNT5
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Recommend Dealer
Yes
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Apr 09, 2026

INFINITI Roseville responded

We’re so glad to hear Miguel made your experience easy and provided a thorough explanation. Thank you for choosing INFINITI Roseville — we’re here whenever you need us!

April 05, 2026

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Employee Rating

Extremely poor communication during process with no reasonable explanation for needing to complete the extra work More

by Anonymous
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Jeffries

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Apr 07, 2026

INFINITI Roseville responded

Thank you for your feedback. We understand the importance of clear communication throughout the process. Your visit and concerns were reviewed with our team, and we’ll continue working to improve the experience moving forward. Should you have any further questions, please do not hesitate to contact our Service Manager, Michael Jeffries again at 916-770-8400.

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