Jairo Gutierrez

Thank you Jairo! Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. Your assistance and support is so appreciated! You kept me regularly informed and I got my vehicle back before it was anticipated. More

by MADDENP43 Verified Customer Verified Customer

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The dealer is nice, clean and convenient , staff are friendly, highly recommend. Happy with the service. friendly, highly recommend. Happy with the service. More

by Harrison Lam Verified Customer Verified Customer

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Had my car in shop. One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't fin One of the things I asked for was to check rear passenger tire as it was continually losing air. They belatedly checked it and said they couldn't find anything but that they didn't have a tire immersion sink to test for leaks, perhaps I should go to America's Tire and ask them to take a look (the car was in for other service) I purchased these tires from Rsvl Infinity in October 2023. So, I drive off and several miles later the tire pressure shows to be 27 lbs. They hadn't even put air in the tire. I called immediately, but you can neve get a service rep, only the voice mail of a person that I'm not even working with. I was told to bring in car at 9AM so that it would be ready by 1PM. It was reedy at 3:30PM and the tire had not been looked at. That was another half hour. This was Thursday. It's now Saturday and no one has called me back. Guess I'll go to America's Tire. I have had 2 QX 60's since 2015. I have previously been pleased with service dept. I NEVER take my car any where else, so it doesn't feel good to leave this negative review. More

by FESTERSEN Verified Customer Verified Customer

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Jairo is a true pro. Work was completed in a reasonable time & i'm very satisfied. Will recommend to others. Thank you. Work was completed in a reasonable time & i'm very satisfied. Will recommend to others. Thank you. More

by MANNY-LLAVORE Verified Customer Verified Customer

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Service on 1/28. Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I ha Signed to do work at 9:20 a.m.; drove away at 11:35 a.m. Have NEVER had it taken so long, plus others in and out before me. I told him at 11:15 I had a noon HVAC appt; he said just a few minutes more. I had told him I wanted to talk about things after the service. He said he would email me the check list since I had no time to talk. No check list emailed that day or the 29th. Emailed him around 8 a.m. 1/30, no response and no check list. Received standard email from Jairo on 1/31 thanking me for coming in; I emailed him back at 8 a.m. again asking for the check list from my car's service. It is currently 12:35 p.m. on the 31st, still no check list. I need to know what they did as I have some items from Jan 2024 to check. (I can't rate the quality of work as I have no idea what they did.) More

by JAM6060 Verified Customer Verified Customer

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Just a quick thanks to Jairo Gutierrez for making our service fast and simple and a special thanks for working out an after hours pick up Great all around service fast and simple and a special thanks for working out an after hours pick up Great all around More

by Dcvestvm Verified Customer Verified Customer

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I had a great service experience. I really appreciated the use of the courtesy vehicle I really appreciated the use of the courtesy vehicle More

by lydiafrazier Verified Customer Verified Customer

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Jairo was great to work with from the time that the service was requested to service completion. He was thorough in his explanatiions. service was requested to service completion. He was thorough in his explanatiions. More

by DAVEBLEVINS Verified Customer Verified Customer

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Since Elk Grove Infiniti closed, I had to come to this location for warranty repairs. They greeted me when I arrived and was helped within 30 minutes. Let the service advisor know about my problems and we location for warranty repairs. They greeted me when I arrived and was helped within 30 minutes. Let the service advisor know about my problems and went on my way. They kept in touch during the inspection and repairs. Overall, good service. More

by PAK.VANG Verified Customer Verified Customer

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The dealership was very clean under the circumstances and Jairo took care of everything that was needed. Thanks Jairo took care of everything that was needed. Thanks More

by ldg12 Verified Customer Verified Customer

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