Jahaira Roman
Jahaira Roman at Chapman Nissan

Jahaira Roman

Service Advisor

Chapman Nissan

6723 Essington Avenue
Philadelphia, PA 19153

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4.8
13 Reviews
4.8

13 Reviews

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13 Reviews of Jahaira Roman

July 31, 2025

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Employee Rating

Friendly and efficient. Video provided of inspection is helpful in determining what was needed. Will return for service in the future. More

by missrowe68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear you found our team friendly and efficient, and that the inspection video helped you understand your vehicle’s needs. We appreciate your trust and look forward to seeing you for future service!

July 27, 2025

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Employee Rating

Everyone at the dealership was helpful and explained everything very well and communicated with me throughout the whole process of my car getting fixed. More

by Ayanamccain28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Milone

Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear our team was helpful, communicative, and kept you informed every step of the way. We appreciate your trust and look forward to assisting you again in the future

July 26, 2025

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Employee Rating

Visited for a scheduled service appointment on a Saturday morning. Upon arrival I was greeted immediately in the Service Lane by Jahaira the Service Advisor. Was sent a video of the multi point inspection of More

by fdamico546
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Vito Nissan Master Technician

July 23, 2025

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The place is nice and confortable. And the staff are very profesional. Two thumbs up 👍🏻👍🏻 More

by milliecar66
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Warren Crooks

July 22, 2025

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Once again I was very pleased with the service dept. . especially the efforts of AJ Malone More

by tjdecarolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Chapman Nissan responded

Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Thank you for your continued trust! We’re happy to hear that our service department—and especially AJ Malone—once again provided a positive experience. We truly appreciate your loyalty and look forward to your next visit! Ask ChatGPT

July 22, 2025

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This is the best dealership I have brought 4 vehicles from them the salesmen and the service department is great will definitely buy another vehicle from them More

by eugene.echols26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 22, 2025

Dealership Rating
Employee Rating

Jahira was Professional and thorough with explanations in recalls to my Nissan recalls and updated me with other necessary details. More

by JoannP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 31, 2025

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear Jahira provided professional service, clear explanations on your recalls, and kept you updated with all the details. We appreciate your trust and look forward to assisting you again!

July 20, 2025

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Employee Rating

They are honest & reliable! Lincoln took care of all my needs! Wouldn’t go anywhere else’ More

by Dotsiell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 18, 2025

Dealership Rating
Employee Rating

We had a engineer check with a code p0301. We receive a quick response from the dealer and were told they could check on it. We are pleased they fixed it next morning. More

by haiyin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 16, 2025

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Employee Rating

Amazing wonderful incredible experience not only that they respect their promise from last year, but they perform everything by the book. I thank you all my heart to the amazing advisor Jahaira, and to t More

by cipriandanscoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Ricciardi , Superstar technician Mark

Jul 16, 2025

Chapman Nissan responded

Thank you so much for the heartfelt feedback! We're thrilled to hear that your experience was amazing and that Jahaira and Mark delivered on every promise with professionalism and care. We’ll be sure to share your kind words with them. We truly appreciate your loyalty and look forward to seeing you again next year!

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