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Jacqueline Quinlan
Jacqueline Quinlan at Colonial West Chevrolet of Fitchburg
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Jacqueline Quinlan

Service Advisor

Colonial West Chevrolet of Fitchburg

314 John Fitch Hwy
Fitchburg, MA 01420

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4.9
202 Reviews

Dealership Experience

3 yrs, 4 mos

4.9

202 Reviews

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202 Reviews of Jacqueline Quinlan

February 19, 2025

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Employee Rating

We were very happy with the prompt service we received my daughter is a first responder and cannot be without the truck. More

by Wendy Provencial
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Feb 20, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback, Wendy! We’re thrilled to hear that you were happy with the prompt service at Colonial West Chevrolet of Fitchburg. It's our priority to ensure that our customers, especially those like your daughter who serve as first responders, have reliable vehicles to rely on. We appreciate your support and hope to assist you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 18, 2025

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Employee Rating

Everyone is so helpful and polite and they want to make sure that you were completely satisfied thanks so much for making it a pleasure to do business keep up the AWESOME!!!!! More

by lunnconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Shelley Dupre

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Feb 19, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your wonderful review! We are thrilled to hear that you found our team at Colonial West Chevrolet of Fitchburg helpful and polite. It's our priority to ensure complete satisfaction for our customers. Your kind words motivate us to keep up the great work! We look forward to seeing you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 12, 2025

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Employee Rating

I purchased a vehicle here 8 years ago and have continued returning several times a year for service. Routine appointments are quick and easy. Service writers are friendly and so is Pam at the checkout desk. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Feb 13, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Mike! We greatly appreciate your loyalty to Colonial West Chevrolet of Fitchburg over the years. It's great to hear that you find our routine appointments quick and easy, and that our service writers, as well as Pam, have provided friendly assistance. We look forward to serving you again on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

February 05, 2025

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Colonial west chevrolet, they have wonderful services there, i never had a problem with this amazing team. More

by Jbilino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Pamela Bussiere

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Feb 05, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We truly appreciate your kind words about the team at Colonial West Chevrolet of Fitchburg. It's great to hear that you’ve had such a positive experience with us. We look forward to seeing you again next time! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 31, 2025

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Always helpful and quick service. Everyone is very friendly. appointments are easy to make as well More

by Hdenning618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere

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Feb 03, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind review! We're thrilled to hear that you experienced helpful and quick service at Colonial West Chevrolet of Fitchburg. Our team strives to provide a friendly atmosphere and make the appointment process as easy as possible. We look forward to seeing you again for your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 30, 2025

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Walked in and was surprised to see 3 women working in service great job colonial west they know there stuff Jackie thanks for updating me on my car all day and Pam and Shelly thanks for the laugh More

by Ari25
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Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre

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Jan 31, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Colonial West Chevrolet of Fitchburg. It's wonderful to know that Jackie, Pam, and Shelly provided you with great service and made you smile. We appreciate your feedback and look forward to seeing you again! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 29, 2025

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I had a problem with my Suburban battery completely draining twice. The staff were kind, courteous, and helpful from the time I called and spoke with Shelley, met with Jaqueline when I arrived for the More

by David
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Pamela Bussiere, Shelley Dupre , Mohammed

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Jan 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you, David, for your wonderful review! I'm thrilled to hear that our team, including Shelley, Jaqueline, Mohammed, and Pamela, provided you with kind and helpful service during your experience at Colonial West Chevrolet of Fitchburg. I'm also glad to know that the reprogramming of your Suburban's BCM resolved the battery issue. Your gratitude means a lot to us! I look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

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Pam was great scheduling my appointment to accommodate my day and time. Great service as always! More

by BruinsFan15
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Lane, Pamela Bussiere

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Jan 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We're thrilled to hear that your appointment scheduling went smoothly and that you received great service at Colonial West Chevrolet of Fitchburg. We appreciate your support and look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

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Employee Rating

Service dept @ colonial west have the nicest people they are knowledgeable I recommend this place for your next service thanks for trying to help with the hot coco (did you try to figure it out yet) lol More

by Hriv34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Pamela Bussiere

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Jan 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! We truly appreciate your recommendation and are glad to hear that you had a positive experience with our service department at Colonial West Chevrolet of Fitchburg. We're always looking to improve our service, including the hot cocoa situation! We look forward to seeing you again for your next service. Enjoy your day! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

January 28, 2025

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Employee Rating

I noticed that my headlights were not working ! I called Shelley at colonial west Chevrolet ! She immediately knew that was a safety issue and scheduled an appointment that day ! Chris Edison Ja More

by Pjd16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edison DaCosta, Christopher Taylor, Angie Misner, Pamela Bussiere, Shelley Dupre

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Jan 29, 2025

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! We're thrilled to hear that Shelley, Chris, Jackie, and Pamela were able to assist you promptly and resolve your headlight issue. Safety is always our top priority at Colonial West Chevrolet of Fitchburg, and we're glad our team could help you quickly. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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