Jacob Franz

He was very friendly and everything was done in the time they said it would be they said it would be More

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Lex was very helpful in finding us a certified vehicle. He worked hard to find us something we liked. He spent a lot of time with us and stayed late to accommodate our needs. Kudos to Lex! He worked hard to find us something we liked. He spent a lot of time with us and stayed late to accommodate our needs. Kudos to Lex! More

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Extremely dissatisfied with the quality of the service department. I've recently brought my car in twice for service and experienced less than ideal service. 1st interaction - Tire rotate and balance. department. I've recently brought my car in twice for service and experienced less than ideal service. 1st interaction - Tire rotate and balance. Some how the total was over $200 dollars because they don't have a "menu" price for a balance and rotate. This dealership will charge you for both which amounts to a rip-off for the customer. They essentially are double charging for the same service and not compensating the consumer for the overlap of tasks the technician performs. Not to mention, the tires were not balanced and cleaned as I asked the service writer to do. Why listen to the customer? Just rip them off must be their motto? 2nd interaction - Vehicle won't crank. After getting a jumpstart and getting the vehicle to the dealership I talked to Jacob Franz (don't use this guy, avoid him if possible). He immediately asked if I wanted to "shotgun" a battery into the vehicle. As the customer, I had no idea what he was talking about, I have a certified used vehicle and was hoping a skilled technician would be able to evaluate the vehicle condition and recommend a proper repair. However, Jacob Franz seemed not too happy I said, 'no" to him and requested proper diagnosis on my vehicle. Afterall - it's under warranty. Jacob proceeded to tell me how much this may cost if I have a technician look at the vehicle, when I replied once again, "it's under warranty, what am I paying for?" He then said I don't see that it's under warranty - however, his computer screen right in front of him said - "this vehicle is still under warranty until xxx miles." So, after going back and forth and pissing me off quite frankly, he went and asked the service manager for assistance in which the service manager stated the obvious to his undertrained employee, that yes, the vehicle is still under warranty. Con't - so I get the vehicle into the shop and get a call from a different service advisor the following day stating the the systems do check out well, however, you will need a new battery installed in the vehicle. I asked the price and was quoted close to $300 dollars. Sure, fine, a battery and labor will empty our wallets these days, but hey - the dealer owner needs a new boat I guess? Here is the bad deal - I pick up the vehicle and see the battery cost and labor along with a third charge for $21.75. This is where dealerships get the "stealership" name. This charge was for a battery "cleaning" kit that was charged to me, however not disclosed as an up charge. Little did they know I'm a longtime ASE certified tech myself, however, no longer work in industry. Why do I point his out, well because I clean my own battery terminals. This $22 charge was unwarranted and fraudulent. The vehicle is under a factory warranty and this "kit" was not originally installed from the factory. If so, it should have been included with the battery. I hope the dealership will return this money to me prior to any escalation. I'll return to the site an complete a follow-up review. More

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