Jack Kim

This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since Ap sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point More

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It's convenient because it is vlose to my house, and they are friendly and provide quick service. they are friendly and provide quick service. More

by Eun Hee Woo Verified Customer Verified Customer

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great service nice workers, fair prices, I will return. Air conditioner is working great now, I'm ready for the summer Air conditioner is working great now, I'm ready for the summer More

by SIGNPAINT1 Verified Customer Verified Customer

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We have purchase both our cars at South Bay Hyundai and continue to bring both cars for the repairs and service. continue to bring both cars for the repairs and service. More

by TOMINAGA56 Verified Customer Verified Customer

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The staff were very friendly and knowledgeable about there work. I received excellent service on time as promised. there work. I received excellent service on time as promised. More

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I always get the best service with Jack. He’s always so kind and knowledgeable. Whenever I need my car serviced I always book it with Jack He’s always so kind and knowledgeable. Whenever I need my car serviced I always book it with Jack More

by JESSNO1127 Verified Customer Verified Customer

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Nice people working at the South Bay location. The work done on my car was good and satified with time it took to do the job. The work done on my car was good and satified with time it took to do the job. More

by SIGNPAINT1 Verified Customer Verified Customer

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Hi. No one answers the phone. Hard to get a hold of anyone. Crappy service. No one answers the phone. Hard to get a hold of anyone. Crappy service. More

by sammyjgosper Verified Customer Verified Customer

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I got wonderful service from gerry Soto. He was.super nice to our family and made us decide to purchase a vehical in 30 mins.i never thought of buying Hyundai but because he gave us run thro He was.super nice to our family and made us decide to purchase a vehical in 30 mins.i never thought of buying Hyundai but because he gave us run through every bit of piece about the car which made my decision simple and quick.. Thanks so much for your service and we'll definitely come back for our next car in 2 yrs. More

by MIHWA JIN Verified Customer Verified Customer

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Every time I visit, they are friendly and explain the condition of my car in detail. While I am drinking coffee in the break room, they provide a perfect car repair along with a detailed explanation of t condition of my car in detail. While I am drinking coffee in the break room, they provide a perfect car repair along with a detailed explanation of the cause. I will visit the dealer again next time. More

by BAMLS1415 Verified Customer Verified Customer

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