Willian Morales

This is my third visit to the Hyundai service center, and unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought unfortunately, each experience has been worse than the last, something I didn’t think was possible given how bad my previous visit was. I brought my car in after noticing a strong, unusual smell, which my husband identified as a bubbling battery, clearly a serious safety concern. I was initially told to wait until Monday to bring it in, despite the potential fire risk. When I insisted on bringing it in on Friday, there were no loaner vehicles available. I had to rent a car for four days before one was eventually provided (which was nice as it took me 5 months to get reimbursed from Hyundai when I last rented a car during service) My vehicle remained at the service center for two weeks. At no point during that time was I informed that the repairs would not be covered under my extended warranty. When I questioned this, I was told they would waive the diagnostic fee and could reinstall the damaged battery if I preferred which is not a reasonable solution. My charging port, which was covered under warranty, was replaced for the third time. While I appreciate that it was handled, having the same issue occur repeatedly is concerning. When I picked up my car, it had been left outside (I typically keep it garaged), was extremely dirty, smelled strongly of cigarette smoke, and had only a 16% charge. I do not smoke, so this was especially frustrating. Overall, this has been an incredibly disappointing experience marked by poor communication, lack of transparency, and unacceptable vehicle care. I will not be purchasing another Hyundai vehicle in the future solely to avoid dealing with this level of service. Unfortunately, I’m stuck with this car for now, but this is a mistake I won’t make again, and I will be sharing my experience More

by NATALIEKEELAN Verified Customer Verified Customer

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The issue with my car was complex and ongoing. Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to So Other dealerships were not able to figure it out but Will at South Bay Hyundai found a way and I am so grateful. I will absolutely be returning to South Bay for my future car needs. More

by tere126 Verified Customer Verified Customer

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Kei provides wonderful service! He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) He is welcoming and thorough. I leave with a great understanding of my vehicle. Thank you! :) More

by w.renteria09 Verified Customer Verified Customer

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I spent almost $800 and not all of my service was completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly t completed. I made an appointment that day and time specifically with Holly. I arrived and waited in my car for a bit then decided to approach Holly to let her know I was there. She gave me a rude look and told me to wait in my car. Next think you know I and received Will instead. I was there for 3 hours and still don’t have an alignment that I paid for. More

by lindsay.white819 Verified Customer Verified Customer

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Service wait time took to long I was there at 9 am until 12:30 pm for oil change and tire rotation. 12:30 pm for oil change and tire rotation. More

by mary.glasgow Verified Customer Verified Customer

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No one acknowledge me upon arrival. I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. I I walked by five people who did not even make eye contact with me.I had to wait 5 hours for an oil change. At the end, no one walked me through it. It was just the cashier who cleared everything and gave me a receipt, not even an explanation at the end from the service professional professionals. More

by travis82 Verified Customer Verified Customer

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Not sure why I had to bring my car in three times to get the front light fixed. Other than that it was fine. the front light fixed. Other than that it was fine. More

by AZIMMER159 Verified Customer Verified Customer

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Excellent services. My car got engine light on, and techician was able diagnose and found a camshaft faulty plus bad water pump. It took longer than 3 weeks because of p My car got engine light on, and techician was able diagnose and found a camshaft faulty plus bad water pump. It took longer than 3 weeks because of parts have to be ordered, but my car was done good and back to normal drive condition. I am happy with South bay huyndai service. More

by cu_ong_2002 Verified Customer Verified Customer

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I find the South Bay dealer dealership the best I have had in my many years of working with dealers. had in my many years of working with dealers. More

by peterweb Verified Customer Verified Customer

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The service on my car good, however, information on charges for work done not good charges for work done not good More

by CHAPRONTWO Verified Customer Verified Customer

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