Nicole in the service department was very nice and
extreamly helpful, she also got me an Uber to work.
extreamly helpful, she also got me an Uber to work.
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by jillhmoore
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
South Bay Hyundai responded
Thank you for the great review! We’re so glad to hear Nicole provided such friendly and helpful service during your visit. It’s wonderful to know she was able to assist with arranging an Uber to help make your day more convenient. We truly appreciate your kind words and look forward to serving you again in the future!
The dealership scheduled my recall easily and completed
my regular service and the recalls in decent time. We are very happy with our Tucson and the team.
my regular service and the recalls in decent time. We are very happy with our Tucson and the team.
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by frenchreeves
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
South Bay Hyundai responded
Thank you for the great review! We’re so glad to hear that scheduling your recall was easy and that both your regular service and recall work were completed in a timely manner. It’s wonderful to know you’re happy with your Tucson and our team. We truly appreciate your support and look forward to seeing you again!
both these guys as well as the entire team are fantastic,
i recommend this to all
i recommend this to all
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by ruhlfamily98
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
South Bay Hyundai responded
Thank you so much for the kind words and recommendation! We’re thrilled to hear that both of them, along with the entire team, provided you with such a fantastic experience. We truly appreciate your support and are grateful for your trust in us. It means a lot that you’d recommend us to others!
I brought my truck for the annual follow up service.
However I was informed there were 3 recalls and it woukd take all day to complete everything. She offered me a ride home. But I declined it and decid
However I was informed there were 3 recalls and it woukd take all day to complete everything. She offered me a ride home. But I declined it and decided to stay. I actually came on a good day. We were offered to have lunch served with the employee's. The 🌮 were delicious. Thank you Hyundai
If I had s complaint, I asked if they washed my truck and the gentleman took it to be washed. I had to wipe off water cuz it appeared he did a tacky job. This is the 2nd time this has happened. I know it sounds petty. But if your going to a job .then do it right.
Thank you.
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by lenniaharnage
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your experience and for your kind words about the team and lunch—we’re really glad you enjoyed your visit and the tacos!
We’re also sorry to hear about your experience with the vehicle wash. That’s completely understandable feedback, and it shouldn’t feel like something is rushed or incomplete. Even small finishing details matter, and we appreciate you bringing this to our attention, especially since it’s happened before. We’ll make sure this is shared with our service team so it can be addressed and improved.
We truly value your business and hope your next visit is fully smooth from start to finish.
Convenient and great customer service.
Waiting area was comfortable and had nice amenities. Friendly staff.
Waiting area was comfortable and had nice amenities. Friendly staff.
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by dfnojima
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
South Bay Hyundai responded
Thank you for the wonderful review! We’re so glad to hear you enjoyed the convenience of your visit and that our team provided great customer service. It’s also great to know you found the waiting area comfortable with nice amenities, and that our staff made you feel welcome. We truly appreciate your support and look forward to seeing you again!
Friendly and professional .
If asked they explaine the work done
Offer ride to customers when car dropped off
If asked they explaine the work done
Offer ride to customers when car dropped off
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by SHMCPA1
Verified Customer
Verified Customer
May 14, 2026 -
South Bay Hyundai responded
Thank you for your kind review! We’re glad to hear you experienced friendly and professional service, and that our team took the time to clearly explain the work performed on your vehicle. It’s also great to know the ride assistance made your visit more convenient.
We truly appreciate your support and look forward to seeing you again!
Great, personable, and extremely efficient service!
Thank you so much to Nicole! Highly recommend this dealership.
Thank you so much to Nicole! Highly recommend this dealership.
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by christymoya
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
South Bay Hyundai responded
Thank you so much for the great feedback! We’re thrilled to hear you received personable and efficient service, and that Nicole made such a strong positive impression. We’ll be sure to pass your kind words along to her.
We truly appreciate your recommendation of South Bay Hyundai and look forward to seeing you again next time!
She did not have a great attitude.
Customer service has been overall good brfore this time.
Customer service has been overall good brfore this time.
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by JY
Verified Customer
Verified Customer
Apr 23, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your feedback. We’re glad to hear that, overall, you’ve had good customer service experiences in the past, but we’re sorry to hear this particular interaction didn’t meet that same standard. That’s not the impression we want to leave.
We appreciate you bringing it to our attention and will make sure it’s reviewed with the team so we can continue improving consistency across every visit.
We value your continued trust in South Bay Hyundai and hope your future experiences return to the high level of service you’ve come to expect.
I appreciate Nicole's professionalism and common
courtesy. She has taken the next step in making my visit very enjoyable
courtesy. She has taken the next step in making my visit very enjoyable
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by IJCMONSTER
Verified Customer
Verified Customer
Apr 17, 2026 -
South Bay Hyundai responded
Thank you for your kind words! We’re so glad to hear Nicole’s professionalism and courtesy made your visit especially enjoyable.
Taking that extra step to create a great experience is exactly what we strive for. We truly appreciate your feedback and look forward to seeing you again!
After an oil change at the dealership late last year my
car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving
car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving at the dealership I was told it was a bit late in the day for service to get to it and it was suggested I bring it back in a couple days. The morning of the next appointment it also took multiple tries to start the engine. The car was kept overnight for diagnosis. Bottom line, it needed a new starter at a whopping cost of over $900 including an outrageous 3% surcharge for paying with a credit card. Shame on Hyundai for nickel and diming customers. Anyway, the initial concern of rough ride was not solved despite 2 days of service. I also think requiring a new starter after just 14,000 miles is quite disappointing. I suspect, but can’t prove, that it’s possible oil was spilled on the starter during the oil change. In addition, I think the $215 diagnosis fee should have been waved since I indicated the starter was acting up.
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by ibepat
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered with your vehicle following your oil change, as well as for any miscommunication regarding service timing and diagnosis.
We understand your concerns regarding the cost of the starter replacement and the credit card surcharge. While surcharges are sometimes applied for card processing, we hear your feedback and will review ways to make our billing more transparent. We also regret that the rough ride issue was not resolved during your visit, and we appreciate your patience as our team worked to diagnose the starting issue.
Your experience has been shared with our service management team to help improve communication, service processes, and customer care. We value your feedback and hope to have the opportunity to restore your confidence in our service department.
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