Jack Hawes | Page 29

Good sales team Jack and Phil were both great to work with. Jack helped me get my new truck ordered and kept me informed along the way. Phil did a great job when my t Jack and Phil were both great to work with. Jack helped me get my new truck ordered and kept me informed along the way. Phil did a great job when my truck got delivered. He worked to get it to me ASAP and finalized everything with me in a painless process. More

by jramsden16 Verified Customer Verified Customer

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I bout my fourth car ,I will be there for my fifth car very soon ,they, they're great people. Best car dealership in Rochester NY. very soon ,they, they're great people. Best car dealership in Rochester NY. More

by shoobydo45 Verified Customer Verified Customer

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Service met my expectation. Jack Hawes is professional and gave me good options for my next leasing experience. Al the service advisor is always polite and professional. and gave me good options for my next leasing experience. Al the service advisor is always polite and professional. More

by kim37jones Verified Customer Verified Customer

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Quality dealership!!! We have purchased several cars from Cortese Ford and the service they provide is #1. the sales staff are friendly and service is always willing to he We have purchased several cars from Cortese Ford and the service they provide is #1. the sales staff are friendly and service is always willing to help our team with repairs. thank you More

by dkendall0 Verified Customer Verified Customer

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New car Jack was very nice and helpful in terminating my old lease and purchasing a new car. I enjoyed dealing with him. Thank you for your attention, enthu Jack was very nice and helpful in terminating my old lease and purchasing a new car. I enjoyed dealing with him. Thank you for your attention, enthusiasm, and assistance. More

by eleanor.biggers Verified Customer Verified Customer

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Good experience Team was easy to work with and willing to work together to make a deal that was fair. Jack, mr salesmen, was very knowledgeable and helpful. Team was easy to work with and willing to work together to make a deal that was fair. Jack, mr salesmen, was very knowledgeable and helpful. More

by fmanzo0 Verified Customer Verified Customer

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A friendly, helpful dealership Every time I entered the showroom, I was greeted, escorted to the desk and offered coffee, tea or water. My salesman, Jack, may have been the youngest Every time I entered the showroom, I was greeted, escorted to the desk and offered coffee, tea or water. My salesman, Jack, may have been the youngest one there, but he was very knowlegeable and helpful. My 2020 Ford Fusion is a new breed of car. It doesn't have a stick for the gears (it has a dial), or a key to start the engine. It has many other innovations which were all new to me. Jack spent a lot of time with me, both on the day I test drove the car and the day I picked it up, to explain the new features and make sure I was comfortable with them and the car. On the day I picked up the car, while Jack was off attending to details, the manager, Shane Chapin, to visit, make sure I was satisfied and wish me the best with my new vehicle. My previous car, a Mercury Milan, was purchased from Cortese. I have visited their service department for years and have always been welcomed and treated like an old friend. I am delighted to write that the sales department is just as wonderful. Joann More

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disappointing, because we are repeat customers after notifying the salesperson that we were not going though with a car purchase, the salesperson became rude, and argumentative. He hung up on me after notifying the salesperson that we were not going though with a car purchase, the salesperson became rude, and argumentative. He hung up on me as I was talking. More

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Good and professional Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. Very helpful with a first time lessor. Took the time to explain all the new gadgets in the car. Happy with the process. Thank you. More

by selliott2 Verified Customer Verified Customer

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Complete Fiasco This process started off good. The sales staff was friendly and helpful but as soon as things started to go wrong their attitude towards us turned con This process started off good. The sales staff was friendly and helpful but as soon as things started to go wrong their attitude towards us turned confrontational and they were no longer helpful. My wife actually had our sales man laugh in her face as she was trying to work with them to get my daughters car fixed only days after purchasing. Then the paperwork for the Ziebart package we purchase came with the wrong address on it only to find out that there was a girl with the same name as my daughter at the address listed on the paperwork. I have tried to work with the dealership to get this corrected but the Sales manager has now gone radio silent on me and will not respond in any way. The last this is that this was my daughters first purchase and this was all suppose to be in her name but they screwed that up also and now the car loan has been put in my name and the only way to correct it is to do a new loan application and that would be another strike on my and my daughters credit so that we can get yet another screw up by this dealership. I have never had such a bad experience purchasing a vehicle. They are the typical great until the sale is over and then just cut you loose and you have to deal with the problems on your own after that. This all comes after we let them know we would be back to get a new car for my wife but that will not be happening now. I would rather take my business somewhere else. Save your time find another dealership that will treat you right. More

by gfwood83 Verified Customer Verified Customer

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