Jack Hawes
Jack Hawes at Cortese Ford Lincoln

Jack Hawes

Service Advisor

Cortese Ford Lincoln

2400-2500 West Henrietta Road
Rochester, NY 14623

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4.8
301 Reviews

I've been at Cortese Ford since April, 2017, which has been my entire experience in the car industry. Working at Cortese Ford has shown me how easy the service experience can be for customers and that's what I enjoy most about working here. If i'm not working, I'm probably watching sports, playing sports, or hanging out with my dog.

Dealership Experience

9 yrs, 3 mos

Industry Experience

9 yrs, 3 mos

4.8

301 Reviews

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301 Reviews of Jack Hawes

June 24, 2026

Dealership Rating
Employee Rating

The service department really takes care of their customers. I dropped off my truck and they took me back to work and then dropped off my vehicle back to my work. Joe coon called me later for paymen More

by luke.rotunno
Service Price Transparency
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Recommend Dealer
Yes

June 15, 2026

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Did major work on my F550 was very pleased with the work and done in a timely manner for what they had to do. More

by retsof176
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darren Van Orden

April 30, 2026

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From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again. More

by josh@empiremachineryNY.com
Service Price Transparency
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Recommend Dealer
Yes

September 28, 2025

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Sales person cordial , not pushy, dealership very clean, service department helpful ,business office helpful getting the best rate More

by Clemoyne
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Darren Sneddon , Rico. Sales

Sep 30, 2025

Cortese Ford Lincoln responded

Thanks for your feedback, we would love to know how we missed the mark (not getting 5 stars) it helps!!! We appreciate your business.

August 04, 2025

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Always friendly, keeps you informed of your auto status while providing good service quickly accurately More

by dbRoc
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2025

Cortese Ford Lincoln responded

Thank you for taking the time to give us your feedback, it is greatly appreciated. We are grateful for your business.

July 29, 2025

Dealership Rating
Employee Rating

Cortese Ford Service did an excellent job fixing my broken screen display and regular service maintenance. The people at the shop are all very friendly to work with. Thank you for another great exper More

by Marie
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2025

Cortese Ford Lincoln responded

Marie, thanks for allowing us to service your vehicle...we appreciate your business.

July 23, 2025

Dealership Rating
Employee Rating

Easy to schedule an appointment. Employees are all friendly and helpful. Best experience I have had at a dealership. Zach fixed a problem numerous other techs could not, and quickly! More

by 357magzman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Keith Osier

Jul 24, 2025

Cortese Ford Lincoln responded

Thanks for the great review. We appreciate your business.

July 20, 2025

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Employee Rating

Worked with me to get me what I could afford in a timely manner. Highest trade in value compared with what 2 other dealers offered. I will be back. More

by aludwig001
Service Price Transparency
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Recommend Dealer
Yes

June 27, 2025

Dealership Rating
Employee Rating

Had a recall service performed. Our service advisor setup the schedule to compliment my availability. All in all was on time for completion and pickup. More

by Fast_As_Lightning
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 24, 2025

Cortese Ford Lincoln responded

We are grateful for your business.

June 06, 2025

Dealership Rating
Employee Rating

Jack and Zach did a very good job they took very care of my car needs I will comeback when I need work done on my car if I buy a new Ford I will come to More

by orv4god
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Sypolt serice advisor and Jack and Zach keep the price where I need it to be he keep my mind at ease

Jun 06, 2025

Cortese Ford Lincoln responded

Thanks for the great feedback. We appreciate your business.

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